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Ticket Office

Burnley Football Club - Turf Moor, Harry Potts Way, Burnley, Lancashire, BB10 4BX

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Stewards and car park attendants receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located around the outer concourse.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Getting Here

  • By Road View
    • From the East:
      Exit the M65 at junction 12 and follow signs to 'Burnley North A682'. Proceed over two roundabouts and into Colne Road. After 1.5 miles, turn left at the lights into Casterton Avenue. After ½ mile, go straight on at another roundabout; follow signs for 'Rochdale A6114', into Eastern Avenue. After 1.5 miles, you will be on Belvedere Road and the stadium is there.
      From the West:
      Exit the M65 motorway at junction 9 (Signposted Halifax A679) and turn right at the first roundabout, over the motorway. Go to the second roundabout and take a left, still following signs for Halifax and onto Accrington Road. After ¾ of a mile, go right at the traffic lights into Rossendale Road. Follow for another 1.5 miles and then go straight on through the traffic lights into Glen View Road. After another mile, turn left into Todmorden Road, where you will find Turf Moor at the foot of the hill.
      From the North and South:
      Exit the M6 at Junction 29 and onto the M65. Exit the M65 at junction 10 and follow signs for 'Towneley Hall'. This road eventually goes past Turf Moor.
    • There are 2 car parks at Turf Moor, both are situated off Harry Potts Way; Harry Potts Way Car Park and North East Car Park.
      Away Supporters - Most of the surrounding streets have parking restrictions on a matchday (Saturday and Tuesday), so it is advisable for away supporters to use the adjoining cricket club (charges may apply), or the following car parks; Woodgrove Car Park, Millennium NCP Car Park (Brown Street), Deanmill Car Park (Plumb Street), Aircelle Ltd Car Park (Bancroft Avenue).
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • There is a bus stop directly outside the Bob Lord Stand, giving direct access to the outer concourse (Harry Potts Way).
      From Burnley Bus Station
      Burnley Bus Station is a short walk from the stadium, just off Centenary Way. From here leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow until it becomes Harry Potts Way. The ground is on your left hand side.
    • For more information on Lancashire Bus Service please click here (opens new tab).
  • By Train View

Parking

Outer Concourse

  • There is step-free access throughout the outer concourse.
    The surface of the outer concourse is tarmac.
    There is a slight slope leading from Harry Potts Way to the outer concourse area next to the Jimmy McIlroy Stand.
    There are some dropped kerbs located on Harry Potts Way and in front of the Jimmy McIlroy Stand and the James Hargreaves Stand.
  • There are food and drink stands located around the outer concourse.
    There are programme stalls located around the outer concourse.
    The Fanzone is located on the outer concourse, at the corner of the Jimmy McIlroy Stand and James Hargreaves Stand.
  • All stands can be accessed via the outer concourse.
  • On matchdays there is a traffic exclusion zone along Harry Potts Way.
    The traffic exclusion zone begins two hours before kick-off and finishes between 30-45 minutes after the final whistle (depending on the fixture).
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday - 09:15 - 17:00 (open until half-time on matchdays).
  • Tuesday - 09:15 - 17:00 (open until half-time on matchdays).
  • Wednesday - 09:15 - 17:00 (open until half-time on matchdays).
  • Thursday - 09:15 - 17:00 (open until half-time on matchdays).
  • Friday - 09:15 - 17:00 (open until half-time on matchdays).
  • Saturday (non-matchdays) - 09:15 - 12:30.
  • Sunday - Closed.

Outside Access

  • Entrance View
    • This information is for the entrance located on Harry Potts Way, along the Bob Lord Stand.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Ticket Office'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 75cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located either side of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The width of the ramp/slope is 100cm (3ft 3in).
  • Comments View
    • There is tactile paving at the bottom of both ramps.

Ticket Office(s)

  • There is/are 1 ticket office(s) located around the stadium.
  • The ticket office is located on Harry Potts Way, along the Bob Lord Stand.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to some of the ticket offices.
  • There is a clear unobstructed route to the ticket office(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • There is a clear knee recess beneath the low/lowered section(s) of the ticket office(s).
  • The clear knee recess at the ticket office(s) does/do not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • The ticket office(s) is/are for home and away supporters.
  • There is an alternative ticket collection point located in the Elite Training Centre on matchdays.
  • The height of the lower counter is 85cm.
    The height of the ticket enquiries counter is 85cm, as shown in photograph 4.