Access Guide
Introduction
- Services / facilities within the building include the library, library services, student services and advice.
- Harrow Library ground floor includes:
Library Services
Registry Services
Finance Enquiries
Student Advice
International Student Advice
Student Finance
Counselling
Student Health
Disability Learning Support
Pastoral Care and Chaplaincy Support.
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Comments
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- The library is located within the Queen's Building, but is accessed from The Street.
- It contains the IT Helpdesk.
Opening Times (Library)
- Monday 09:00 - 23:00..
- Tuesday 09:00 - 23:00..
- Wednesday 09:00 - 23:00..
- Thursday 09:00 - 23:00..
- Friday 09:00 - 23:00..
- Saturday 10:00 - 23:00..
- Sunday 10:00 - 23:00..
Opening Times (Counter and Enquiry Service)
- Monday 09:00 - 20:00.
- Tuesday 09:00 - 20:00.
- Wednesday 09:00 - 20:00.
- Thursday 09:00 - 20:00.
- Friday 09:00 - 17:00.
- Saturday 10:00 - 17:00.
- Sunday 10:00 - 17:00.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Harrow.
- The nearest mainline station is Kenton.
- The nearest underground station is Northwick Park.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 260cm x 380cm (8ft 6in x 12ft 6in).
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Venue Car Park
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- Designated parking bays are clearly marked.
- The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
Outside Access (Campus Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 224cm (7ft 4in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 224cm (7ft 4in).
Level Change (Campus Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is permanent.
- The ramp does not have handrails.
Reception (Campus Main Reception)
- The desk/counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are medium.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The desk/counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
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Comments
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- There are security barriers, 53cm and 103cm wide, just past reception, leading into the main areas and The Street.
Outside Access (Library Main Entrance)
- This information is for the entrance located off The Street.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 108cm (3ft 7in).
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Library Reception and Welcome Desk)
- The desk/counter is 13m (14yd 8in) from the library main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are medium.
- The desk/counter is low (76cm or lower).
- The desk/counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There is a self service return machine with a touch screen at 110cm at the highest point, located opposite the welcome desk (shown in photographs 3 and 4).
Reception (Registry Reception)
- The registry reception is located on the ground floor to the left of the welcome desk.
- The desk is 14m (15yd 11in) from the library main entrance.
- The reception area is clearly visible from the entrance.
- There is step free access to this reception area.
- The lighting levels in the reception area are medium.
- The reception desk/counter is low (76cm or lower).
- There is not a clear knee recess beneath the low/lowered counter.
- The desk is staffed.
- There is not a hearing assistance system.
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Comments
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- There is a small waiting area to the left of the registry reception desk with fixed seats and no armrests (shown in photograph 2).
Pods
- Pods are used by student services and finance for meetings with students.
- The pods are located on the ground floor on the right hand side as you enter the library.
- Pods 1 and 2 have a clear door width of 90cm. Pod 3 has a clear door width of 80cm. The doors are heavy sliding doors with a small lip to enter (shown in photograph 3).
- Table heights are between 67cm to 70cm to base in all pods and all chairs have with armrests.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1 and 2.
- The stairs are located in the far corner of the library from the entrance.
- There are 15+ steps between floors.
- The lighting levels are moderate to good.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Comments
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- There are automatic double doors leading to the first floor from the lift and stairs (shown in photograph 3).
Lift
- There is a lift for public use.
- The lift is located on the far side of the ground floor, just past the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 22m (24yd 2in) from the library main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift does not have a hearing enhancement system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is moderate to good.
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Comments
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- There are automatic double doors leading to the first floor from the lift and stairs (shown in photograph 3).
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- The lighting levels are medium.
- Motorised scooters are welcomed in public parts of the venue.
Library
- This library does not have a regular supply of books in Braille.
- This library does not have a regular supply of books in large print.
- This library does not have a regular supply of books in audio format.
- There is an ordering service.
- It takes approximately 7 days to process an order.
- The library does not have computers with accessible software.
- Auxiliary aids are not available for computer users.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 18m (19yd 2ft) from the lift.
- This accessible toilet is located off the group study area on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 153cm x 210cm (5ft x 6ft 11in).
- There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency pull cord alarm in the cubicle.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located off the group study area on the first floor.
- The female and male toilets are approximately 50m (54yd 2ft) from the library entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is normally on duty.
- Staff are Text Relay aware.