Access Guide
Opening Times
- Monday 08:30 - 17:30.
- Tuesday 08:30 - 17:30.
- Wednesday 08:30 - 17:30.
- Thursday 08:30 - 17:30.
- Friday 08:30 - 17:30.
- Saturday 08:30 - 17:30.
- Sunday Closed.
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Comments
View
- Last 5 Sundays leading up to Christmas the venue is open.
Location
- This venue is situated in St Sampson.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 259cm x 505cm (8ft 6in x 16ft 7in).
- The nearest Blue Badge bay is 6m (6yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front right of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 152cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Outside Access (Main Exit)
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Entrance
View
- This information is for the entrance located at the front right of the building, to the left of the main entrance.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 163cm.
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Ramp/Slope
View
- The ramp/slope is located immediately beyond the exit.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Outside Access (Mick's Fishing Supplies Entrance)
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Entrance
View
- This information is for the entrance located at the front left of the building.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 148cm.
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Ramp/Slope
View
- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to the left as you face the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 20cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the building.
- Motorised scooters are not welcomed in public parts of the venue.
- The lighting levels are medium.
Counter (Customer Services)
- The counter is 14m (15yd 11in) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 91cm (2ft 12in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
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Comments
View
- The counter surveyed is located ahead as you enter via the main entrance.
- There are similar customer service counters in each department throughout the store.
Counter (Tills)
- The counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 88cm (2ft 11in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
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Comments
View
- There are similar tills in the Mick's Fishing Supplies area of the store, at the left hand side of the building.
Level Change (Slight Ramp Leading to Homeware)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor, to the left as you enter via the main entrance, leading to the homeware department.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Level Change (Steep Ramp Leading to Homeware)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor, to the left as you enter via the main entrance, leading to the homeware department.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 117cm (3ft 10in).
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Comments
View
- This ramp can be avoided by using the slight ramp further towards the rear of the store.
Level Change (Toys and Nursery)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor, leading from homeware to toys and nursery.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Level Change (Café at The Cave)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor, to the centre left of the building as you enter via the main entrance, leading into the café.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Eating and Drinking (Café at The Cave)
- The following information is for the café.
- The café is located on the ground floor, to the left as you enter via the main entrance, to the centre of the building.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 48m (52yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Level Change (Outdoor Play)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor, to the left as you enter via the main entrance leading from toys and nursery to outdoor play.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
Level Change (Fishing and Camping)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the ground floor,. to the left hand side of the building, leading from outdoor play to Fishing and Camping.
- The ramp/slope gradient is slight.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, M and 1.
- There are 15 steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
View
- There is no handrail on the top 2 stairs to the right, leading from M to 1.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter via the main entrance, next to the café.
- The lift is a platform lift.
- The floors which are accessible by this lift are G, M and 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 40m (43yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 109cm x 148cm (3ft 7in x 4ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Counter (Beds and Bedding)
- The counter is 4m (4yd 1ft) from the lift.
- There is level access to the counter from the entrance.
- There is a bell to attract attention.
- The bell is not at a suitable height for a wheelchair user.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 124cm (4ft 1in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
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Comments
View
- The counter is located on the mezzanine level, ahead as you exit the lift.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 38m (41yd 1ft) from the main entrance.
- This accessible toilet is located on the ground floor, to the left as you enter via the main entrance, in the nursery department.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 170cm x 297cm (5ft 7in x 9ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 96cm (3ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor, to the left as you enter via the main entrance, in the café.
- The female and male toilets are approximately 50m (54yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.