Access Guide
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located to the south of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
- The nearest Blue Badge bay is 300m (328yd 3in) from the main entrance.
- The furthest Blue Badge bay is 450m (492yd 5in) from the main entrance, in car park 1.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located in front of the venue.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
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Comments
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- There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
- If you require assistance please phone customer services on 020 84632211 from doors opening
- time (stated on ticket). This is for point to point assistance at arena events only.
- The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point is approximately 150m from the main entrance of The O2.
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Comments
View
- There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
- If you require assistance please phone customer services on 020 84632211 from doors opening
- time (stated on ticket). This is for point to point assistance at arena events only.
- The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point is approximately 150m from the main entrance of The O2.
Introduction
- Services / facilities within the building include an Argentinian steakhouse.
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Comments
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- Please see the O2 Arena detailed access guide for parking details.
Location
- The venue is in a pedestrian area.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Westcombe Park.
- The nearest underground station is North Greenwich.
- The nearest DLR station is Royal Victoria (via IFS Cloud Cable Car).
Opening Times
- Monday 12:00 - 23:00.
- Tuesday 12:00 - 23:00.
- Wednesday 12:00 - 23:00.
- Thursday 12:00 - 23:00.
- Friday 12:00 - 23:00.
- Saturday 12:00 - 23:00.
- Sunday 12:00 - 23:00.
Outside Access (Bar)
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Entrance
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- This information is for the entrance located at the front of the venue on the Ground Floor, on Entertainment Avenue.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are permanently held open.
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 90cm.
Inside Access (Bar)
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played everywhere.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low to moderate.
Level Change (Bar)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right as you enter the bar.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 100cm (3ft 3in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located straight ahead as you enter the bar.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are low to moderate.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- There is an additional medium-height step to access part of the bar seating area (photograph 4).
Counter (Bar)
- The counter is 12m (13yd 4in) from the bar entrance.
- There is not level access to the counter from the entrance.
- The height of the counter is 112cm (3ft 8in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are low to moderate.
Eating and Drinking (Bar)
- The following information is for the bar.
- The bar is located straight ahead, up the ramp or steps as you enter from the bar entrance.
- The bar does not serve food.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 5m (5yd 1ft) from the bar entrance.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- The distance between the floor and the highest table is 106cm (3ft 6in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Children are not welcomed in the bar area.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
Accessible Toilet (Bar - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the bar entrance.
- This accessible toilet is located to the rear right of the bar.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 148cm x 241cm (4ft 10in x 7ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 96cm.
- The shelf is not located where it is reachable.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a low colour contrast between the external door and wall.
- There is a low colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a low colour contrast between the walls and floor.
- The lighting levels are low to moderate.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
Standard Toilet(s) (Bar)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the rear right as you enter the bar.
- The female and male toilets are approximately 23m (25yd 6in) from the bar entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the Bar Accessible Toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
- Inside the venue, there is not level access to the baby change facility.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Comments
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- These stairs are bypassed by the lift.
Lift
- There is a lift for public use.
- The lift is located outside the restaurant, leading up to the Restaurant entrance on the First Floor.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 25m (27yd 1ft) from the Bar Entrance on the Ground Floor.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 92cm x 210cm (3ft x 6ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
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Comments
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- Level 2 is for staff only and is out of bounds for customers.
Outside Access (Restaurant)
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Entrance
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- This information is for the entrance located on the First Floor, opposite the lift.
- There is step-free access at this entrance, via lift.
- The main door(s) open(s) both ways.
- The door(s) may be difficult to open.
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 75cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside Access (Restaurant)
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played everywhere.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low to moderate.
Level Change (Restaurant)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located straight ahead as you enter the restaurant.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 102cm (3ft 4in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the rear right of the restaurant.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are low to moderate.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Eating and Drinking (Restaurant)
- The following information is for the restaurant.
- The restaurant is located straight ahead as you enter through the Restaurant Entrance.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 5m (5yd 1ft) from the restaurant entrance.
- The standard height for tables is 70cm.
- There is not ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is steakhouse menu.
Accessible Toilet (Restaurant - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 26m (28yd 1ft) from the Restaurant Entrance.
- This accessible toilet is located to the rear left of the restaurant.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 146cm x 211cm (4ft 9in x 6ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 79cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- There is a low colour contrast between the external door and wall.
- There is a low colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a low colour contrast between the walls and floor.
- The lighting levels are low to moderate.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the Bar Accessible Toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
Standard Toilet(s) (Restaurant)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located to the rear left of the restaurant.
- The female and male toilets are approximately 28m (30yd 1ft) from the Restaurant Entrance.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels in the female and male toilets are low to moderate.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the Bar Accessible Toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
- Inside the venue, there is not level access to the baby change facility.
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Comments
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- There are no ambulant cubicles; however there is a cubicle with a door that opens outwards and a horizontal grab rail on the inside of the door.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.