Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact by telephoning 0121 780 4141, then going to extension 46108 or ring us directly on 0121 644 6108. For any visitors who do not pre-book, remaining stock will be issued on a first come first served basis.
Getting Here
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By Road
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- Situated on the NEC site, Resorts World Arena is right at the heart of the UK motorway network.
Sat Nav users can follow B40 1NT and once on site just look for the directional signage to your event.
- Situated on the NEC site, Resorts World Arena is right at the heart of the UK motorway network.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- Buses are available from Birmingham Coach Station to Birmingham Airport.
Resorts World Arena is situated a few minutes away.
Buses are also available from Birmingham Coach Station via Birmingham Moor Street Bus/Rail Interchange.
The 900 local bus service runs every 20 minutes during the day and takes approximately 30 minutes.
Buses from Birmingham New Street Station and Solihull Stations are also available.
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By Train
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- The nearest Railway Station is Birmingham International.
- Resorts World Arena is right next to Birmingham International Rail Station.
If your train doesn’t go there, you can catch a connecting train at Birmingham New Street.
Trains are regular and take 10-15 mins.
Buses can be caught at Birmingham Moor Street and Solihull stations.
Contact Details
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Ticket Sales
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- The telephone number for ticket sales is 0800 640 5001.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0344 338 0333.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Parking (S1 Car Park)
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Parking
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- The venue does have its own parking facilities.
- The car park is located at the side of the venue.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 500cm (11ft 6in x 16ft 5in).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance, and are available on a first come first served basis. However, the venue encourages customers to pre-pay to save time and money.
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Paying
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- There are parking charges for the car park.
- Payment machines are located Payment machines are located inside the building and outside by Box Office. These are to not be confused with the Resorts World Shopping Complex payment machines.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- Although all parking spaces within the S1 car park are allocated to Blue Badge holders during events/performances, these are not marked specifically for Blue Badge holders.
- Please phone the venue on 0121 780 4141 for more information.
- Parking is available on a first come first served basis.
- The car park is manned by a member of staff.
- Additional parking is available throughout the NEC site.
Parking (S3 Car park)
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
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Comments
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- Parking bay dimensions vary throughout the car park.
- Parking is available on a first come first served basis.
- The car park is manned by a member of staff.
- Additional parking is available throughout the NEC site.