Cookie Policy

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree.

These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Read more about the individual cookies we use and how to recognise them by clicking here.

Our Work

The places we cover

DisabledGo provides detailed online access guides to a huge range of places that you will want to visit.

  • Cinemas
  • Shops
  • Hotels
  • Hospitals
  • Colleges
  • Sports grounds
  • Restaurants
  • Council offices
  • Parks
  • Universities
  • Historic land marks
  • Tourist attractions

The list is almost endless.

Our local authority, college, university, NHS and private sector partners advise us of their priority places to survey and subsequently feature on our website. Typically these will be the most popular locations which attract high volumes of visitors. These are then supplemented by local disabled people giving us their suggestions through our consultation events.

What we do

Our aim is to give you information so that you can make up your own mind whether a venue is right for you - we don’t attempt to judge a venue’s accessibility on your behalf. You will therefore find some venues on our website which are better suited to your individual needs than others, depending on your personal circumstances. After all, it can be just as important to know that somewhere is not adequately accessible as to know that it is. No one likes a wasted journey.

How we do it

In providing our unique service we send one of our specially trained surveyors to visit every single venue featured on our website. Our surveyors use the same high standards to assess each venue so you can be confident in the consistency of the information we publish.

More importantly all of questions that our surveyors ask and the data that they collect has been determined by consulting with disabled people covering an extensive range of pan-disability impairments. Such is our commitment to ensuring that we deliver the right information to allow you to make an informed choice, we welcome comments and suggestions on how we might improve our service on an on-going basis. If you'd like to join one of our consultation sessions or simply suggest how me might improve please contact us on enquiries@disabledgo.com. We would be delighted to meet you and grateful for your involvement and contribution.

We produce our access guides in 2 different formats

  • Detailed Access Guide (Click here for an example of a detailed guide opens in new tab)

    A detailed access guide provides a graphical summary of the venue’s accessibility using access icons, together with highly detailed information in relation to each of the key features of the venue. The guide describes your journey into and throughout the venue and includes photographs of the features covered. Detailed access guide are used for places where you are likely to spend a reasonable period of time, for example:

    • tourist attractions
    • theatres
    • museums
    • hotels

    • hospital wards
    • libraries
    • university accommodation
  • Key Access Guides (Click here for an example of a key access review opens in new tab)

    This is a guide which provides a venue’s address and contact details together with access icons which are based on our surveyor’s visit and assessment. Key access guides are typically used to cover the sorts of places where you would spend short periods of time, such as:

    • banks
    • small high street shops
    • bakeries
    • pharmacies

Both types of guides feature access icons that allow you to quickly assess the suitability of a particular venue. Indeed, you can even filter your venue search using specific access icons. Follow the link for more information about the access icons we use.

Always up to date

We routinely contact every venue on our website so as to ensure that we capture any access changes and we pride ourselves on both the accuracy and the recency of our access information. Inevitably venues do change and similarly a venue owner or visitor to the venue can contact us at any time to inform us of any modifications.