Genting Arena

Genting Arena
NEC, Perimeter Road
West Midlands
B40 1NT

0121 780 4141

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The Genting Arena is working in partnership with DisabledGo, to produce detailed pan-disability accessibility guides for all areas of the arena.

The accessibility information in the guide aims to assist guests with disabilities and visitors to the arena so they can find out about access in advance.

The Genting Arena has been visited and assessed in person by a highly trained DisabledGo surveyor, who has looked at a whole range of accessibility features.

Every aspect of the arena has been surveyed and below you will find the access guides to these facilities. Based on the purpose of your trip, your designated seat location or facilities you want to use, you can use the links below to plan your visit to the Genting Arena.

Car Parking

The Genting Arena has two main car parks (S1 car park and S3 car park). The access guide to these car parks and information on getting to the arena can be found here.

To see information about the car parking click here

Box Office

Information about ticket offices and ticket counters can be found in the Box Office access guide.

To see information about the Box Office click here

Arena Concourse Areas

The Genting Arena has three main concourse areas split over three levels; ground floor, lower level Eastside and lower level Westside. Each concourse area has its own food and drink areas and toilets. Below you will find the information for each concourse area :

Forum Live Concourse

To see information about the Forum Live Concourse click here

Lakeside Concourse

To see information about the Lakeside Concourse click here

Westside Concourse

To see information about the Westside Concourse click here

Changing Places

The Genting Arena has one Changing Places facility available. The Changing Places is located on the Westside Concourse of the arena.

To see information about the Changing Places click here

Food and Drink

The operations selling snacks, meals, and drinks have their accessible features described in this section.

To see information about Food and Drink click here

Hospitality Areas

Information for visitors and guests about hospitality areas can be found in the Hospitality section of the guide.

Hospitality areas within the Genting Arena include:

Lakeside Hospitality Reception

Air Restaurant

Lakeside Lounge


Tower Deck Hospitality

To see information about the Hospitality areas click here

Backstage Areas

Backstage tours and 'meet and greets' can be made available dependant on performances and promotors. You can find information about the backstage areas and dressing rooms in the Backstage Area access guide.

To see information about the Backstage Areas click here

Birmingham City Council

We also have DisabledGo accessibility guides to the rest of Birmingham in our Birmingham City Council guide, including shops, hotels and restaurants.

To see accessibility guides for the rest of Birmingham click here.