You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is York.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.

You are on Approach (Pavement). Skip to the next section.

Approach (Pavement)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Pavement - Ramped). Skip to the next section.

Outside Access (Pavement - Ramped)

• This information is for the entrance located on Pavement.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp is 125cm.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 125cm (4ft 1in).

You are on Outside Access (Pavement - Stepped). Skip to the next section.

Outside Access (Pavement - Stepped)

• This information is for the entrance located on Pavement.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 14cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) both ways (push and pull).
  • The door(s) is/are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Approach (Parliament Street). Skip to the next section.

Approach (Parliament Street)

• There is step free access on the approach to the store.
• There is a steep slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• The approach is uneven due to uneven paving tiles.

You are on Outside Access (Parliament Street). Skip to the next section.

Outside Access (Parliament Street)

• This information is for the entrance located on Parliament Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 140cm (4ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Lingerie counter and at the Bureau de Change counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 88cm to 170cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 115cm from the floor.
  • Once condensed the touchscreen heights are 88cm to 150cm from the floor.
• Comments View
  • The Click and Collect Collection Point is located on the ground floor, next to the Pavement entrance.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the Parliament Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 59cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the left of the store as you enter the Parliament Street entrance.
  • The floors which are accessible by stairs are ground floor, first floor, second floor and third floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located ahead as you enter the Parliament Street entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor, first floor, second floor and third floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the store as you enter the Parliament Street entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 35m from the Parliament Street entrance.
  • The floors which are accessible by this lift are ground floor, first floor, second floor and third floor.
  • The lift is a standard lift.
  • The clear door width is 135cm.
  • The dimensions of the lift are 190cm x 210cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 110cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located to the rear of the store as you enter the Parliament Sreet entrance.

You are on Womenswear (First Floor). Skip to the next section.

Womenswear (First Floor)

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Womenswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the lift.
  • The height of the Womenswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 78cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 105cm and 145cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Accessible Fitting Room(s) View
  • There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 110cm.
  • The dimensions of the accessible fitting room(s) are 135cm x 200cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 105cm.
• Standard Fitting Room(s) View
  • There is/are 12 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty (First Floor). Skip to the next section.

Beauty (First Floor)

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• Beauty View
  • The Beauty department is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to the Beauty department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Lingerie (Second Floor). Skip to the next section.

Lingerie (Second Floor)

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• Lingerie View
  • Lingerie is located on the second floor, ahead as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s), via lift.
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 15m from the lift.
  • The height of the Lingerie till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 78cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 90cm and 145cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Accessible Fitting Room(s) View
  • There is/are 15 fitting room(s) in total within Lingerie, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 160cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 45cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 95cm.
  • There is an/are additional accessible fitting room(s) in this area, however details may vary.
• Standard Fitting Room(s) View
  • There is/are 13 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear (Second Floor). Skip to the next section.

Babywear/Kidswear (Second Floor)

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the second floor, to the right of the store as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Home (Second Floor). Skip to the next section.

Home (Second Floor)

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• Home View
  • The Home department is located on the second floor in the rear left corner as you exit the lift.
  • There is step free access to the Home department, via lift.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Home department aisle(s).

You are on Menswear (Third Floor). Skip to the next section.

Menswear (Third Floor)

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• Menswear View
  • Menswear is located on the third floor, ahead as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 35m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 78cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 92cm and 140cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Accessible Fitting Room(s) View
  • There is/are 5 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 110cm.
  • The dimensions of the accessible fitting room(s) are 138cm x 230cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 95cm.
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on M&S Bank / Bureau de Change (Third Floor). Skip to the next section.

M&S Bank / Bureau de Change (Third Floor)

• There is/are 0 TAU (Teller Assist Unit) room(s) in the M&S Bank.

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the third floor, to the left of the store as you exit the lift.
  • There is step free access to the Bureau de Change, via lift.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 16m from the lift.
  • The height of the Bureau de Change counter is 104cm.
  • There is a hearing assistance system at the counter.

You are on Café (M&S Café - Third Floor). Skip to the next section.

Café (M&S Café - Third Floor)

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• Location and Access View
  • The Café is located on the third floor, to the far right of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • There is a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest dining table is 56cm.
  • The distance between the floor and the highest dining table is 69cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s) (Third Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Third Floor - Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the third floor, to the left of the store as you exit the lift.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 18m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 150cm x 220cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 110cm and 150cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is not within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
  • The height of the toilet seat above floor level is 42cm.
  • The toilet has a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 100cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 60cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 105cm.
  • There is a hand dryer.
  • The height of the hand dryer is 85cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located on the third floor, to the left of the store as you exit the lift.

You are on Standard Toilet(s) (Third Floor). Skip to the next section.

Standard Toilet(s) (Third Floor)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the third floor, to the left of the store as you exit the lift.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 91cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.