Access Guide
Summary
- This is a health centre property.
- Services within the building include: Community Mental Health Services.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Getting Here
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By Road
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- Exit M6 at the M65 turn off, continue onto the London Way/A6 heading towards Bamber Bridge.
- The building has its own car park.
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By Bus
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- The nearest bus stop is on Renshaw drive approximately 0.4 miles away.
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By Train
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- The nearest train station is Bamber Bridge station, you will then need to take a bus or taxi to Cottage Lane.
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
- There is not a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are available.
- Home visits services are not available.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 400cm (9ft 10in x 13ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is additional on street parking on the road leading to the clinic.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is paving slabs.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
Bus Stop(s) and Drop-off Point(s)
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Bus Stop(s)
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- There is not an onsite bus stop.
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Drop-off Point(s)
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- There is not a/are not clearly marked onsite drop-off point(s).
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The automatic door(s) is/are push pad or push button activated.
- The door(s) is/are double width.
- The width of the door opening is 200cm.
Getting To (Lancashire Care Services)
- Access to Lancashire Care entrance is via the main building entrance.
- After passing through the main entrance of the building, Lancashire Care Services are located along the corridor towards the rear of the building.
- Lancashire Care Services is approximately 15m from the main entrance.
- There is a/are manual, heavy, double door(s) between the main entrance and the entrance into Lancashire care services and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Lancashire Care Services)
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Entrance Details
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- This information is for the entrance located off the main corridor of the building.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 87cm.
Reception (Main Reception)
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Reception
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- The reception point is located just inside the Lancashire Care entrance doors.
- The reception point is approximately 1m (3ft 3in) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- There is not a clear knee recess beneath the low section of the desk.
- The counter is staffed.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is not a waiting area close to the reception point.
Getting Around The Building
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Access
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- There is step free access throughout the building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is laminate.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails with a rounded or oval profile are provided in some corridors.
- There is good colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are good.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- A safe room can be made available if needed.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Consultation / Treatment Room (Consultant/meeting room)
- There is / are 10 consultation / treatment room(s) available.
- The name / number of the room surveyed was; C22.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Accessible Toilet(s)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located to the right of the Lancashire Care entrance.
- This accessible toilet is approximately 21m (22yd 2ft) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile and pictorial signage on or near the toilet door.
- The door opens inwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 140cm x 240cm (4ft 7in x 7ft 10in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is not a lateral transfer space.
- There are dropdown rails on both sides of the toilet.
- There is not an emergency alarm.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a flashing fire alarm beacon within the toilet.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is not a/are not wall-mounted grab rail(s) available.
- There are no vertical wall-mounted grab rails at the wash basin.
- There is not a standard shelf within the accessible toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 82cm (2ft 8in).
- The tap type is lever.
- There is a mixer tap.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 113cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right of the Lancashire Care entrance.
- The female and male toilets are approximately 18m (19yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall mounted grab rails is not available.
- The tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.