Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
View
- The hotel has its own parking facilities.
- There is a designated drop off point.
- The hotel has 157 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 8 accessible room(s) with accessible ensuite facilities.
- There is/are 8 accessible room(s) with a wet room/wheel in shower.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; The garden Grill and Bar.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
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- There is a deaf alert system at the hotel.
- Panic alarms are available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are not available on request.
- Bath mats are available on request.
- Raised toilet seats are not available on request.
- Portable hoists are not available on request.
- Other auxiliary aids include; evacuation chairs and adapted cutlery.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground floor.
- The meeting rooms and event spaces are located on the ground floor.
These include The Shires - Hertfordshire / Bedford, Harlington and Woodside Suite.
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Spa and Leisure Facilities
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- The hotel has; a fitness suite.
- The fitness suite is located on the first floor.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- For the Accessibility Pack please click here (new tab)
- There is a Hilton Team Member available for help and assistance.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located to the side and rear of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 7 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 239cm x 470cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is tarmac and concrete tiles.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 12m from the hotel entrance.
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Comments
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- Payment is made via Pay by Phone App. The code for this car park is 806058.
Outside Access (Hotel Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton Garden Inn'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 95cm.
- A key card is required for access at this entrance.
- The height of the key card reader is 97cm.
- A key card is required for access between midnight and 6am.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also an automatically revolving door, with a slow down button, next to this one.
- The height of the slow down button is 93cm.
Lobby
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Circulation
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- The type of flooring in the lobby is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; a mixture of seats with and without armrests.
- The lighting levels are varied.
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Signage
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- Wayfinding signage is provided.
- Wayfinding signage is clearly presented/easy to read.
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Audio
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- This lobby does play background music in public areas.
- Music is played in the lobby, restaurant and bar.
Reception
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Reception
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- The reception point is located on the right of the hotel lobby.
- The reception point is approximately 9m from the hotel entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 77cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/08/2019.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is tiles.
Eating and Drinking (The Garden Grill)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located at the rear of the ground floor.
- There is step-free access to the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service.
- Menu types include; large print menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is a modern bar menu.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is available only on request.
- Hilton Team Members are trained to use the hearing assistance system.
- There is a portable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also booths.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are low to moderate.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (The Garden Bar)
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Location and Access
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- The following information is for the bar.
- The bar is located at the rear of the lobby.
- There is step-free access to the bar.
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Service and Menus
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- There is a bar where drinks can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is available only on request.
- Hilton Team Members are trained to use the hearing assistance system.
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Service Counter(s)
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- The height of the counter is 113cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
- The lighting levels are low to moderate.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the lowest table is 40cm.
- The surface height of the highest table is 113cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, sofas, booths and stools.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (The Shop)
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Location and Access
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- The following information is for the self-service area.
- The self-service area is located at the rear left of the hotel lobby.
- There is step-free access to the self-service area.
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Service and Menus
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- There is a self-service counter.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is pastries, cookies and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does not play background music.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is not signed.
- Hilton Team Members are trained to use the hearing assistance system.
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Self-Service Counter(s)
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- The height of the counter is 96cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is wood.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The surface height of the highest table is 96cm.
- All tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables and stools.
- The type of flooring in this area is tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- If no staff are present in the shop, customers pay at the reception desk.
Outdoor Seating
- The outdoor seating is located at the rear of the hotel lobby.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 67cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- All chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
- Access to the outdoor seating area is via a single width, 104cm wide, automatic door.
The door is operated by push pad.
The height of the push pad is 98cm.
Event Room(s) / Space(s) (The Shires - Hertfordshire / Bedfordshire)
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Access to the Room
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- The space surveyed was The Shires.
- The Shires is located at the rear of the hotel lobby, on the right.
- There is wayfinding signage for the space.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 174cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is a portable hearing assistance system available for the room.
- The type of system is a portable loop (on request only).
- Hilton Team Members are trained to use the hearing assistance system.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- The Shires can be divided in to two separate function rooms (Bedfordshire and Hertfordshire).
Event Room(s) / Space(s) (Woodside Suite)
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Access to the Room
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- The space surveyed was the Woodside Suite.
- The Woodside Suite is located at the rear of the hotel lobby, on the left.
- There is wayfinding signage for the space.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is a portable hearing assistance system available for the room.
- The type of system is a portable loop (on request only).
- The hearing assistance system is not signed.
- Hilton Team Members are trained to use the hearing assistance system.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- The Woodside Suite can be partitioned off in to three separate rooms.
Event Room(s) / Space(s) (Harlington)
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Access to the Room
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- The room surveyed was the Harlington.
- The Harlington is located at the rear of the hotel lobby, on the left.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is a portable hearing assistance system available for the room.
- The type of system is a portable loop.
- Hilton Team Members are trained to use the hearing assistance system.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- Similar rooms (Harpenden, Stopsley and Woburn) are available on the same corridor.
The layout of the rooms may vary according to the event or function taking place.
Accessible Toilet(s) (Lobby)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the left hand side of the hotel lobby.
- This accessible toilet is approximately 18m from the hotel entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 220cm x 180cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 90cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 113cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 167cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 49cm.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 108cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm.
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 92cm.
Standard Toilet(s) (Lobby)
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Toilet Facilities
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- The female and male toilets are located on the left hand side of the lobby.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 15m from the hotel entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located on the left hand side of the hotel lobby.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 8m from the hotel entrance.
- There is 1 other lift in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 90cm.
- The dimensions of the lift are 110cm x 210cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- There is a flip down seat available in the lift at a height of 45cm.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located on the left hand side of the lobby.
- The stairs are approximately 17m from the hotel entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
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Comments
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- There is an Evac chair located in the ground floor stair well.
Accessible Room(s) (Ground Floor - Room 30)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the ground, first and second floors of the hotel.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the entrance and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located at the end of the ground floor corridor.
- The accessible room surveyed at the time of the visit was Room 30.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is high.
- The door is key card activated.
- The fob/card reader height is 106cm.
- The width of the door is 87cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is high.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 60cm.
- The measurement between the bed base and floor is 15cm.
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
- The height of the desk is 75cm.
- The desk is not height adjustable.
- The height and depth of the knee recess is 72cm x 40cm.
- The room surveyed had a height adjustable chair with armrests, an armchair and a sofa.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is high.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The colour contrast between the external ensuite door and wall is low.
- The ensuite door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 86cm.
- The door has a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is high.
- The dimensions of the ensuite are 236cm x 250cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 79cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- The toilet has a cistern.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 170cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
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Shower Details
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- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is lever.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 52cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the shower dropdown rail(s) and wall is/are high.
Hotel Room Corridors
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Circulation
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- There are not doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in the majority of corridors/walkways.
- The lighting levels are varied.
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Signage
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- Wayfinding signage is not provided in corridors.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- The hotel does not play background music in room corridors.
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Access
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- There is step-free access throughout the building via lift(s).
Fitness Suite (First Floor)
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Access to Fitness Suite
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- The fitness suite is situated in the hotel.
- The fitness suite is located on the first floor, to the right when exiting the lift.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- The door is manual.
- The door opening width is 87cm.
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Fitness Suite Information
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- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; free weights and cable resistance machines.
- The type of flooring in the fitness suite is vinyl.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
- Hilton Team Members are trained to use the hearing assistance system.
Accessible Room(s) (Second Floor - Room 233)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the ground, first and second floors of the hotel.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located on the second floor, to the left when exiting the lift.
- The accessible room surveyed at the time of the visit was Room 233.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is high.
- The door is key card activated.
- The fob/card reader height is 106cm.
- The width of the door is 87cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is high.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 60cm.
- The measurement between the bed base and floor is 16cm.
- The bed is moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 75cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 72cm x 40cm.
- The room surveyed had a height adjustable chair with armrests and a sofa.
- Alternative seating cannot be requested.
- Wardrobes have been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is high.
- The lighting levels in the room are low to moderate.
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Ensuite Facilities
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- The colour contrast between the external ensuite door and wall is low.
- The ensuite door opens outwards.
- The door is push pad or push button activated.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 90cm.
- The door has a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is high.
- The dimensions of the ensuite are 250cm x 235cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- The toilet has a cistern.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 175cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is medium.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 83cm.
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Shower Details
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- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- The shower control type is lever.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 48cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is medium.
- The colour contrast between the shower dropdown rail(s) and wall is/are medium.
Standard Room(s) (Second Floor - Room 214)
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Bedroom Features
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- The room surveyed is located on the second floor, to the left when exiting the lift.
- The room surveyed at the time of the visit was Room 214.
- There is step-free access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is high.
- The width of the door is 87cm.
- The colour contrast between the internal room door and wall is high.
- The colour contrast between the room walls and floor is high.
- The bed type is double.
- The height of the bed is 60cm.
- The measurement between the bed base and floor is 16cm.
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The type of facilities within the ensuite include; a toilet, a wash basin and a bath.
- The colour contrast between the external ensuite door and wall is low.
- The ensuite door opens outwards.
- The width of the door to the ensuite is 67cm.
- The colour contrast between the internal ensuite door and wall is low.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath.
- The colour contrast between the walls and floor in the ensuite is low.
- The lighting levels in the ensuite are low to moderate.