You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include walking sticks, wheelchairs and mobile hoists.
• To obtain mobility aids please contact security staff.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The designated place of safety is the Changing Place, located in the main concourse.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or at [email protected].
• Airline staff will guide you through the procedures required with regards to mobility equipment and with regards to the requirements of motorised equipment.
  Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
  The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
• Drop Off / Pick Up Zones and Disabled Parking Bays:-
  There is a drop off / pick up zone on the left as you approach the terminal with a Blue Badge drop off / pick up space outside the main entrance.
  There are 6 disabled parking spaces within the smaller car park on the left as you approach the terminal.
  For help and assistance from the car park please ring 01950 460 595.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
• Disembarking the aircraft may be by airstair and steps, mobile ramp (Aviramp) or Ambulift, depending upon individual needs, aircraft type, or wind and weather conditions.
• Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted egress from the aircraft.
• The route to the arrivals gate from the aircraft across the apron has a very slight incline with concrete paving.

You are on Ambulift(s). Skip to the next section.

Ambulift(s)

• The clear door width of the lift entrance is 191cm.
• The dimensions of the lift are 195cm x 130cm (6ft 5in x 4ft 3in).
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• The seats do not have armrests.
• There is a designated space available for wheelchair users.
• The exit door is 78cm wide.

You are on Outside Access (Arrivals Gate). Skip to the next section.

Outside Access (Arrivals Gate)

• This information is for the entrance located to the left hand side of the terminal.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 95cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located beyond the Arrivals Gate.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The width of the ramp/slope is 123cm (4ft).
• The lighting levels at the ramp/slope are moderate to good.

You are on Entrance (Arrivals Hall - Special Assistance (PRM) Door). Skip to the next section.

Entrance (Arrivals Hall - Special Assistance (PRM) Door)

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• Entrance View
  • This information is for the entrance located to the left at the top of the ramp from the Arrivals Gate.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • A key card is required for access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 95cm.
  • There is a member of staff available for assistance at this entrance.
• Comments View
  • The door is opened by security staff and is for use of passengers requiring special assistance only.

You are on Entrance (Arrivals Hall - Anti Back-Pass Doors). Skip to the next section.

Entrance (Arrivals Hall - Anti Back-Pass Doors)

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• Entrance View
  • This information is for the entrance located directly ahead at the top of the ramp from the Arrivals Gate.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a member of staff available for assistance at this entrance.
• Comments View
  • There are two lanes with two pairs of similar doors and these are anti back-pass doors which means that passengers may not return through these doors.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The baggage claim carousel is immediately on the left as you enter from the arrivals gate.
• There are 1 baggage carousels.
• The baggage carousels are not clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• There is a mixture of seating with and without armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Arrivals (Arrivals Hall - Main Concourse). Skip to the next section.

Arrivals (Arrivals Hall - Main Concourse)

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • There is designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.

You are on Car Rental Desk(s). Skip to the next section.

Car Rental Desk(s)

• The car rental desk(s) is/are located to the left as you enter from the arrivals gate.
• The car rental desk(s) is/are clearly signed.
• There is step-free access to the car rental desk(s).
• The height of the car rental desk(s) is/are very high (111cm+).
• There is not a lowered section at the car rental desk(s).
• There is not a hearing assistance system at the car rental desk(s).
• There is a member of staff available to assist with bags at the car rental desk(s).

You are on Passenger Services (Check-In Desk 8). Skip to the next section.

Passenger Services (Check-In Desk 8)

• The counter is located on the right as you enter from the arrivals gate, past the security entrance, at check-in desk 8.
• The counter is approximately 40m (43yd 2ft) from the arrivals gate.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a bell to attract attention.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system is not signed.
• Staff are trained to use the hearing system.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
• The type of flooring in this area is vinyl.
• Sumburgh Airport offers the following range of services for passengers with reduced mobility:
  • Meet and Greet – Sumburgh Airport operates a meet and greet service through prior arrangement with the airline.
  • Wheelchairs – available at the airport for use to and from your car.
  • Ambulift – this is provided for safe and dignified transport assistance to and from the terminal to the aircraft.
  • Assistance – staff will provide assistance throughout the airport from disembarkation through to the car park.
  • Accessible Parking – 9 Blue Badge bays are provided in the car parks.
  • Accessible Toilets – provided in the arrivals hall with hidden disabilities signage.
  • Changing Places – located in the main concourse.
  • Many PRM passengers are destined for Aberdeen, therefore Sumburgh Airport also liaises with the NHS discharge nurse assigned to Aberdeen Airport.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Eating and Drinking (Main Concourse - Coffee Culture). Skip to the next section.

Eating and Drinking (Main Concourse - Coffee Culture)

• The following information is for the café.
• The café is located to the far end of the main concourse as you enter through the Arrivals Gate.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (95cm - 110cm) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is laminate.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 50m from the entrance/opening.
• The nearest table is approximately 3m from the till/counter.
• The distance between the floor and the lowest table is 41cm.
• The distance between the floor and the highest table is 101cm.
• The standard height for tables is 72cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are menu boards/signs available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are varied.

You are on Changing Places (Main Concourse). Skip to the next section.

Changing Places (Main Concourse)

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• Location and Access View
  • The facility is located to the left as you enter from the arrivals gate.
  • The facility is approximately 20m (21yd 2ft) from the arrivals gate.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 102cm.
  • The dimensions of the facility are 355cm x 380cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 68cm.
  • The transfer space on the left as you face the toilet is 220cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm.
  • The facility hoist is mobile.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 97cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 97cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 132cm and 135cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Main Concourse - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Main Concourse - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter from the arrivals gate.
  • This accessible toilet is approximately 20m (21yd 2ft) from the arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text, tactile, pictorial and Braille signage on or near the toilet door.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 340cm (4ft 11in x 11ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 143cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 92cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.

You are on Standard Toilet(s) (Main Concourse). Skip to the next section.

Standard Toilet(s) (Main Concourse)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the left as you enter from the arrivals gate.
• The female toilet(s) is/are approximately 33m (36yd 3in) from the arrivals gate.
• There is step-free access into the female toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is lever.
• There is a flashing fire alarm beacon within the toilets.
• Lighting levels are moderate to good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left as you enter from the arrivals gate.
  • The male toilet(s) is/are approximately 23m (25yd 6in) from the arrivals gate.
  • There is step-free access into the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

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• Exit View
  • This information is for the exit located on the far left of the arrivals hall as you enter from the arrivals gate, past baggage claim.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 100cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 100cm.
  • There is not a member of staff available for assistance at this exit.
• Comments View
  • There is a reduced 88cm wide passageway between the doors.

You are on Airport Parking. Skip to the next section.

Airport Parking

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• Parking View
  • The car park is located on the road to the terminal, on the left and right.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 9 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 280cm x 500cm (9ft 2in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • There are not help points available within the car park.
• Paying and Booking View
  • There are parking charges for the car park.
  • Parking is free for pick up and drop off.
  • Parking for pick up and drop off is free for 2 hours.
  • Payment signs are provided.
  • Payment signs are located at the entrance to the car park and at the payment machines in the building.
  • Payment signs are clearly presented.
  • Payment machines are located in the main concourse, at the side of the right car park, and at the exit barriers from the car parks.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
• Exiting the Car Park View
  • The car park does have a barrier control system at the exit.
  • There is not a touchscreen at the exit barrier.
  • There are two car parks.
    The Blue Badge bays are in the car park to the left as you approach the terminal.
    Car parking is free for the first two hours, then £3 per 24 hours thereafter.
    There are exemptions for Inter-Island and NHS passengers, as well as Blue Badge holders.
    The payment machine in the car park was out of order at the time of survey (February 2022).
    Blue Badge holders are exempt from parking charges when using the car park to travel off the Island.
    Blue Badge holders should present their badge to security in the main terminal building. Security will note down the holders name, vehicle registration number, and expiry date and will retain these details on a Blue Badge register. If your blue badge is registered, then this facilitates you being able to take it with you to use in a vehicle on the mainland.
• Comments View
  • Free of charge parking is available at Sumburgh Airport for the use of Inter-Island travellers.
    
  • Inter-Island residents wishing to use this facility should apply to Sumburgh Airport via the airport website "Parking With Us" section. Please be advised that there is a 5 working day notice before data is captured on the database.

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available.
• The pick up point(s) is/are located to the right as you exit the terminal with a Blue Badge pick up zone immediately outside the main exit.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are dropped kerbs.
• There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
• There is a lip to the dropped kerbs at the main pick up area.
  There is a lip to the dropped kerb at the Blue Badge pick up area.