You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include National Rail Services.
• Related linkhttps://www.nationalrail.co.uk/stations/potters-bar/.

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• Comments View
  • There is level access to the booking office and ramp access to platforms.
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  • Due to the steepness of the ramps to the platforms some assistance maybe required.
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  • If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.
  • Staff help is available Monday - Friday from 06:00 - 23:00.
  • Saturday 05:55 - 23:00.
  • Sunday 07:00 - 23:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

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• Comments View
  • The platform office on platform 2 is open for assistance 24 hours.

You are on Parking (Station Car Park - West Side). Skip to the next section.

Parking (Station Car Park - West Side)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is for a minimum of 1 day in this car park. Parking Services are operated by APCOA and the app code this car park is 3020. Alternatively you can pay by phone or scan the code listed on the signs located in the car park.
  • The car park is located off Darkes Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Entrance (West Side Entrance). Skip to the next section.

Entrance (West Side Entrance)

• This information is for the entrance located on the west side of the station, closest to platforms 3 & 4.

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• Entrance View
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There are no doors at this entrance.
  • The width of the door opening is 215cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left of the entrance.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Parking (Main Entrance). Skip to the next section.

Parking (Main Entrance)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the main entrance and off Darkes Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The three designated Blue Badge bays are located on the station forecourt in front of the main entrance.
    
  • The main entrance car park is situated off Darkes Lane.
    
  • Payment for the car park is made via the machine or via the RingGo app.
    Details of how to use the app and payment machine are on the sign post next to the machine at the entrance of the car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 155cm (5ft 1in).

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• Comments View
  • There is an identical set of doors to the left of the main entrance.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/03/2024.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are self service ticket machines within the ticket hall with operating heights ranging between 80cm - 130cm.

You are on Level Change (Platforms). Skip to the next section.

Level Change (Platforms)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the platforms from the subway.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • There are 2 identical long steep slopes after barrier entrance that access platforms 1 & 2 and 3 & 4.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 70m (76yd 1ft) from the main entrance.
• This office is located on platform 2.
• There is a ticket office.
• The ticket office is located to the right when you enter.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located in the station forecourt.
• The taxi rank is 24m (26yd 9in) from the main entrance.
• Shops and services within the station include Chuggs and Temptation Cafe.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1, 2, 3, and 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are All.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.
• Comments View
  • There are waiting rooms on platforms 1-2 and 3-4 within inwardly opening doors that are 83cm wide. There are entrance doors on all 4 platforms.
    
  • There are help points located at the top of both access slopes to the platforms. The help points have a hearing loop system.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269.

You are on Eating and Drinking (Café Rosso Platform 1). Skip to the next section.

Eating and Drinking (Café Rosso Platform 1)

• The following information is for the café.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is also a Café Rosso located in the main entrance ticket hall.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• There are automatic ticket barriers leading to platforms 3 & 4 and similar barriers leading to platforms 1 & 2. The standard barriers are 60 cm wide. The accessible barrier is 85cm wide and opens both ways depending on which way you approach it.
  
• There are self service ticket machines located next to the entry barriers on approach to platforms 3 & 4.

You are on Accessible Toilet (Platform 1). Skip to the next section.

Accessible Toilet (Platform 1)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 77m (84yd 7in) from the main entrance.
  • This accessible toilet is located on platform 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The dimensions of the accessible toilet are 270cm x 295cm (8ft 10in x 9ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There is a slight short ramp leading into the toilet immediately after the entrance door. There is a hand rail at the side of the ramp on the right.

You are on Level Change (Accessible Toilets). Skip to the next section.

Level Change (Accessible Toilets)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 98cm (3ft 3in).

You are on Level Change (Standard Toilets Platform 1). Skip to the next section.

Level Change (Standard Toilets Platform 1)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the door threshold.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 1.
  • The female and male toilets are approximately 100m (109yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There is one medium step leading to both the female and male toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.