You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a cafeteria, gym, strength room, group exercise studios soft play area, learner pool, swimming pool and pool viewing area.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hertford East.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge bays are in front of the main entrance.
    
  • There is 2½ hours maximum free parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 112cm (3ft 8in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 114cm (3ft 9in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • The lowered section of the reception desk is currently obstructed.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the café.
• The café is located ahead as you enter the building.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 12m (13yd 4in) from the building entrance.
• The distance between the floor and the lowest table is 44cm (1ft 5in).
• The distance between the floor and the highest table is 112cm (3ft 8in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is an external seating area accessed via an exit door that opens away from you and is 110cm wide.
    
  • The external tables are 75cm high.

You are on Standard Toilet(s) (Cafe). Skip to the next section.

Standard Toilet(s) (Cafe)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left of the café counter.
  • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the main building entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are good.

You are on Studios 1&2. Skip to the next section.

Studios 1&2

• Studios 1 & 2 are located to the left of reception.
  
• There are entrance barriers that are opened by membership card or by reception. The accessible gateway is 120cm wide.
  
• The doors into the studios open inwardly are double and measure 180cm wide.

You are on Soft Play area. Skip to the next section.

Soft Play area

• There is a soft play and sensory area to the left of main reception.
  
• This is accessed via a door that opens inwardly and is 139cm wide. There are chairs and tables in this area that are 75cm high.
  
• There are slides and climbing equipment in this area.

You are on Accessible Toilet (Left Hand Transfer within Soft Play Area). Skip to the next section.

Accessible Toilet (Left Hand Transfer within Soft Play Area)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the soft play entrance.
  • This accessible toilet is located within the soft play area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the reception area, fitness suites and studios.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • In addition to the hydraulic hoist, there is a overhead power hoist with harness for lowering people into the pool.
    
  • Every Saturday from 12:30-13:30 the pool is exclusively available to disabled customers, their families and carers.

You are on Swimming Pool (Learner Pool). Skip to the next section.

Swimming Pool (Learner Pool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do not have handrails.
• There is not a ladder type entrance into the water.

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• Comments View
  • There is also an overhead power hoist available with harness for lowering people into the pool.

You are on Accessible Changing Room (Swimming Pool - Changing Village). Skip to the next section.

Accessible Changing Room (Swimming Pool - Changing Village)

• There are accessible changing rooms available.
• The accessible changing room is located in the changing village.
• The facility is 26m (28yd 1ft) from the main entrance.
• The door opens outwards.
• The width of the door is 82cm (2ft 8in).
• The door is locked by a lever twist.
• The dimensions of the accessible changing room are 202cm x 274cm (6ft 8in x 8ft 12in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 180cm (5ft 11in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 72cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• The accessible changing room has a ceiling tracking hoist.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 51cm (1ft 8in).

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• Comments View
  • There is a baby change table located in this changing room with a height of 96cm.
    
  • There are coat hooks with a height of 100cm.

You are on Standard Changing Room (Swimming Pool - Changing Village). Skip to the next section.

Standard Changing Room (Swimming Pool - Changing Village)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the right past reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are allocated family changing cubicles that have flip down baby change tables at 95cm high.

You are on Standard Toilet(s) (Changing Village). Skip to the next section.

Standard Toilet(s) (Changing Village)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the changing village.
  • The female and male toilets are approximately 40m (43yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Standard Changing Room (Ground Floor Dry Change - Male and Female). Skip to the next section.

Standard Changing Room (Ground Floor Dry Change - Male and Female)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the main entrance.
• The standard changing room(s) is/are approximately 7m (7yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception on the ground floor.
• The standard changing room(s) surveyed is/are located on the right as you enter.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are similar female changing rooms along the corridor from the mens facilities.

You are on Standard Toilet(s) (Within Male Ground Floor Dry Changing). Skip to the next section.

Standard Toilet(s) (Within Male Ground Floor Dry Changing)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • Inside the venue, there is level access to the male toilet(s).
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the ground floor male and female dry change facilities.
  • The female and male toilets are approximately 4m (4yd 1ft) from the dry change entrance doors.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located just past reception.
• The lift is a platform lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Mezzanine Gym Access). Skip to the next section.

Lift (Mezzanine Gym Access)

• There is a lift for public use.
• The lift is located to the left of the stairs accessing the Gym.
• The lift is a platform lift.
• The floors which are accessible by this lift are Mezzanine level and Gymnasium.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the standard lift accessing the ground and first floors.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 98cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Level Change (Mezzanine level to Fitness Suite). Skip to the next section.

Level Change (Mezzanine level to Fitness Suite)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located next to the lifts on the mezzanine level.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

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• Access to Fitness Suite View
  • The fitness suite is located on the first floor.
  • The fitness suite is 5m (5yd 1ft) from the lift.
  • There is step free access to the fitness suite.
  • There are not doors into the fitness suite.
• IFI Accredited Fitness Suite View
  • A number of staff have received IFI Mark standard Disability Equality Training.
  • IFI accredited equipment is available.
  • IFI equipment includes ran cycle and free weights area.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Reception (Fitness Suite). Skip to the next section.

Reception (Fitness Suite)

• The desk/counter is 4m (4yd 1ft) from the lift on the first floor.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • There are entrance barriers that are accessed by Gym membership cards. The accessible gate is 119cm wide.

You are on Cycle Room. Skip to the next section.

Cycle Room

• Cycle Room is located on the mezzanine floor and is accessed by double doors that open outwards and are 180cm wide.

You are on Standard Changing Room (First Floor Fitness Suite). Skip to the next section.

Standard Changing Room (First Floor Fitness Suite)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift on the first floor.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift.
• The standard changing room(s) surveyed is/are located on the first floor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • The female first floor changing area is approximately 25m further along the corridor with attached standard toilets.

You are on Accessible Changing Room (First Floor Fitness Suite Right Hand Transfer). Skip to the next section.

Accessible Changing Room (First Floor Fitness Suite Right Hand Transfer)

• There are accessible changing rooms available.
• The accessible changing room is located on the first floor to the left as you exit the lift.
• The facility is 15m (16yd 1ft) from the first floor lift exit.
• The door opens outwards.
• The width of the door is 85cm (2ft 9in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 260cm x 220cm (8ft 6in x 7ft 3in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 169cm (5ft 7in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 74cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is a wheel in shower.
• The facilities available in the accessible shower are a flip-down seat.
• The height of the seat is 49cm (1ft 7in).

You are on Standard Toilet(s) (Within the First Floor Male Changing Area). Skip to the next section.

Standard Toilet(s) (Within the First Floor Male Changing Area)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located within the first floor standard changing room.
  • The male toilet(s) is/are approximately 3m (3yd 10in) from the male changing room entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.