Access Guide
Introduction
- Services / facilities within the building include a cafe, a newsagents and a coffee kiosk.
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Comments
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- For assisted travel please telephone 0800 024 8997, next generation text 18001 0800 024 8997.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking (Short Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue on Station Approach.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 500cm x 600cm (16ft 5in x 19ft 8in).
- The nearest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 50m (54yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Parking (Long Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Brownlow Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 500cm x 600cm (16ft 5in x 19ft 8in).
- The nearest designated bay is 20m (21yd 2ft) from the platform 4 entrance.
- The furthest designated bay is 45m (49yd 8in) from the platform 4 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the Brownlow Road entrance.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
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Comments
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- The drop off zone signage is very faded.
Opening Times (Station)
- The venue is open 24hrs.
Outside Access (Main Entrance)
- This information is for the entrance located in the short stay car park.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 130cm (4ft 3in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
Outside Access (Platform 4 Entrance)
- This information is for the entrance located in the long stay car park.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 200cm (6ft 7in).
Level Change (Platform 4 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Outside Access (Brownlow Road Entrance)
- This information is for the entrance located to the rear of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 130cm (4ft 3in).
Level Change (Brownlow Road Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The width of the ramp/slope is 130cm (4ft 3in).
Reception (Ticket Office)
- The desk/counter is 15m (16yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Subway
- There is a subway with 15 + medium steps to access the platforms. The steps are clearly marked, and have handrails on both sides.
Lift
- There is a lift for public use.
- The lift is located in the ticket office reception area.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-Platforms.
- The lift is 15m (16yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There is lift access to all platforms.
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located just beyond the main entrance.
- The ticket office is 15m (16yd 1ft) from the main entrance.
- The train companies operating from within this station are London Midland.
- The train companies that operate within this station include:.
- Please click here for access information for London Midland.
- There is a taxi rank at the station.
- The taxi rank is located to the right of the main entrance, in the short stay car park.
- The taxi rank is 18m (19yd 2ft) from the main entrance.
- Shops and services within the station include a cafe, coffee kiosk and a photo kiosk.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1-2-3-4.
- The platform(s) accessed by lift is / are 1-2-3-4.
- The platform(s) accessed by ramp / slope is / are 4.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are not available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2-3-4.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 4.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact a member of staff.
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Comments
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- There is an automated help point available on all platforms.
Accessible Toilet
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is 15m (16yd 1ft) from the platform 4 entrance.
- This accessible toilet is located on platform 4.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on platform 4.
- The female and male toilets are 20m (21yd 2ft) from the platform 4 entrance.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.