Access Guide
Summary
- This is a rehabilitation service.
- Services within the building include: accommodation for up to 10 patients.
Getting Here
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By Road
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- Oak House is located west of Hereford city centre, on Barton Street, north of the River Wye. Barton street is accessed via the main A49 Victoria Street through route.
- Oak House has limited on site parking, on a sloping location. There are no public car parks close by, and on street parking is restricted to residents with permits only.
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By Bus
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- The nearest bus stop is on Bridge Street (200 metres away) served by buses on the 23, 33, and 36 routes.
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By Train
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- The nearest train station is Hereford Station, 1.2 miles away.
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print on request and different languages on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- There is not a/are not hearing assistance system(s) available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the rear of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
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Comments
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- Nearby on-street parking is by resident permit only.
Entrance (Gate - Car Park to Grounds)
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Entrance Details
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- This information is for the entrance located at the side of the venue.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is ramped/sloped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 137cm (4ft 6in).
- There is an intercom.
- The height of the intercom is 137cm (4ft 6in).
- There is a door release button when exiting.
- The height of the door release button is 100cm (3ft 3in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 95cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located from the car park and leading to the gate.
- The ramp/slope gradient is steep.
Outside Access (Main Entrance - Rear)
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Entrance Details
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- This information is for the entrance located at the rear of the venue.
- The entrance area/door is clearly signed.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a bell/buzzer.
- The height of the bell/buzzer is 138cm (4ft 6in).
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm (3ft 9in).
- There is a door release button when exiting.
- The height of the door release button is 120cm (3ft 11in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Step Details
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- The step(s) is/are located in front of the main entrance.
- There is/are 11 step(s).
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
Other Floors (Accommodation)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1, and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are all accommodation.
Getting Around
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Access
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- There is not step free access throughout the building.
- There is/are 2 clearly marked step(s), with no handrails, for access to the dinning room from the kitchen.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
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Circulation
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- There are doors in corridors which have to be opened manually.
- There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in walkways and corridors is vinyl.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is not provided in corridors.
- There is good colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are moderate to good.
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Signage and Wayfinding
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- Wayfinding signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Inpatient Accommodation
- 10 residential rooms.
- The inpatient accommodation surveyed was Bedroom 8.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- There is step free access into the room(s).
- The door(s) open(s) away from you (push).
- The door may be difficult for some to open.
- The door(s) for the room is/are not push pad activated.
- The door opening width for the flat/room surveyed is 75cm+.
- The door(s) is/are single width.
- The flat/room surveyed did not have an accessible bathroom.
- Furniture and features in this room include; a bed, a wash basin, a chest of drawers, a table, an armchair, a whiteboard and a mirror.
- The furniture is moveable in this room.
- There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
- The wash basin tap type is twist/turn.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the bed is 53cm (1ft 9in).
- The type of flooring in the flat/room surveyed is vinyl/laminate.
- The colour contrast between the walls and floor in the flat/room surveyed is fair.
- The alarms button(s) is/are located to the right of the door (when exiting).
- The emergency alarm button(s) are not between 80cm and 100cm from floor level.
- Electric sockets are not between 40cm and 100cm (4ft) from floor level.
- Light switches are not between 75cm and 120cm (4ft) from floor level.
Room / Area (Kitchen)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; the Kitchen.
- The room / area is approximately 12m from the main entrance.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 69cm (2ft 3in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a chair.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
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Comments
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- The work surface is at a height of 92cm from the floor.
- There are leaver mix taps.
Room(s) (Dinning Room)
- The room surveyed was the Dinning Room.
- Dinning room is located on the ground floor.
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Access
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- There is not wayfinding signage on route to the room(s).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The doors are permanently held open.
- The door(s) is/are single.
- The door opening width(s) is/are under 75cm for the room(s).
- There is not a hearing assistance system for the room(s).
- This room has a dining table.
- There is not a red flashing fire alarm beacon in the room(s).
- There is not fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 70cm.
- A height adjustable table/bench is not available.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture cannot be reconfigured to allow a turning space for wheelchair users.
- The seats do not have armrests.
- The type of flooring in the room(s) is vinyl.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is good.
- The emergency alarms button(s) is/are located to the right of the door (when exiting).
- The emergency alarm button(s) are not between 80cm and 100cm from floor level.
- Electric sockets are not between 40cm and 100cm (4ft) from floor level.
- Light switches are not between 75cm and 120cm (4ft) from floor level.
- The lighting levels are good.
Day Room / Lounge Area (Large lounge)
- There is a day room/lounge area.
- The day room/lounge area is approximately 2m from the main entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 80cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There are armchairs and a mixture of seats with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 55cm (1ft 10in).
- The distance between the floor and the highest table is 55cm (1ft 10in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Day Room / Lounge Area (Small Lounge)
- There is a day room/lounge area.
- The day room/lounge area is approximately 2m from the main entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There are armchairs and a mixture of seats with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 55cm (1ft 10in).
- The distance between the floor and the highest table is 55cm (1ft 10in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Washroom (Bathroom)
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Washroom Details
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- The washroom surveyed has a bath, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the building.
- The washroom surveyed is located floor 2.
- There is stepped access to the washroom surveyed once inside the building.
- This washroom is female.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 71cm (2ft 4in).
- The dimensions of the washroom are 239cm x 272cm (7ft 10in x 8ft 11in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 80cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is twist/turn. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 118cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 140cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet has a lid obstructing the back rest/cistern/wall.
- There is not a lateral transfer space.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The height of the toilet roll holder is 85cm.
- There is not a shelf next to the toilet.
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Bath Details
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- There is a bath.
- The height of the side of the bath from floor level is 50cm (1ft 8in).
- The bath is not height adjustable.
- The bath tap type is twist/turn. It is not a mixer tap.
- There is not a shower over/for the bath.
- There are not wall-mounted grab rails available for the bath.
- A bath hoist is not available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is good.
- The colour contrast between the internal washroom door and wall is good.
- The toilet seat colour contrast is poor.
- The colour contrast between the washroom floor and walls is good.
- Lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located on the ground floor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 9m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are moderate to good.