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FAQs Around Our Surveyors

DisabledGo provide free online access guides available on, each venue is surveyed in person by one of the dedicated surveying team.

Q. Who are DisabledGo?

We are a national non-profit organisation that provides free online access guides, you can find these and more information on We work with over 90 local authorities as well as Hospitals, Universities and Colleges.

Q. Why does a surveyor need to visit my building or workplace?

All the venues with an access guide available at have been visited in person by one of our trained surveyors. We use this method rather than self assessment so that people who use the information we provide can feel confident that it is correct.

Q. When will the surveyors be in my area?

Initially the surveyors will take a month or so to survey the area, they will also return once a year to make sure the guide is up to date and re-survey any buildings that have had changes to their access or facilities.

Q. What do the DisabledGo surveyors look for?

DisabledGo prides itself on providing objective information; we don’t say whether access is good or bad but instead we record the facts and let people decide for themselves. The surveyors work from a specialist template of questions that record measurements, lighting, level changes (stairs, lifts, ramps) as well as facilities within a venue.

Q. What do the surveyors wear?

The surveyors will visit your buildings in smart office wear and a badge featuring the DisabledGo logo. They will also carry a letter of authority provided by the council to assure them access to properties.

Q. What happens next, when will I be able to see the guide?

Your guide will go through a process of quality assurance and be signed off by the council. Once that is completed the guides will be released, keep checking our website and social media channels for release dates.

If you have any other questions, please feel free to call the office 01438 842710