Town Hall

Mulberry Place, 5 Clove Crescent, London E14 2BG

020 7364 5000

Guide Last Updated: 31/05/2021

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Access Guide

  • Monday 08:00 - 20:00.

  • Tuesday 08:00 - 20:00.

  • Wednesday 08:00 - 20:00.

  • Thursday 08:00 - 20:00.

  • Friday 08:00 - 20:00.

  • Saturday Closed.

  • Sunday Closed.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Limehouse.

  • The nearest underground station is Canning Town.

  • The nearest DLR station is East India.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Visitors Car Park.

  • The car park is located off Clove Crescent.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • Blue Badge holders can park opposite the main entrance for up to 3 hours if booked in advance.

  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The automatic doors are push pad activated.

  • The door(s) is / are single.

  • The width of the door opening is 100cm (3ft 3in).

  • There is a set of automatic revolving doors to the right of the single automatic door.

  • There is another automatic door and set of revolving doors to the far right, which have the same specifications as the doors surveyed.

  • The desk/counter is 9m (9yd 2ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • There is seating with armrests available within the reception area.

  • There is level access to the service(s).

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • Photographs 3, 4, 5 and 6 show the barriers to enter and exit the lift area for other floors.

  • The barriers to enter are 58cm in width and are opened via a swipe card or via the reception counter.

  • The barriers to exit are 140cm in width and double as the accessible entrance for wheelchair users.

  • These barriers are opened via swipe card swipe or by the reception counter.

  • There are 26 meeting rooms available in total.

  • These are mainly on the ground floor, with 2 available on other floors which are rarely used.

  • The meeting room surveyed was MG15 and this is located in the corridor to the left as you enter from the main entrance, opposite the main reception.

  • The door to enter the meeting room is single, opens away from you (push), is heavy and has a clear width of 84cm in width.

  • There is room for a wheelchair to manoeuvre.

  • The chairs in the room have armrests on both sides and are on wheels.

  • The desk is 70cm in height.

  • There is a fixed hearing loop available in this meeting room.

  • There are fixed hearing loops in most meeting rooms.

  • The following information is for the café.

  • The café is located on the right as you enter from the main entrance, just after the main reception.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 28m (30yd 1ft) from the main entrance.

  • The standard height for tables is 73cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • Monday 08:00 - 17:00.

  • Tuesday 08:00 - 17:00.

  • Wednesday 08:00 - 17:00.

  • Thursday 08:00 - 17:00.

  • Friday 08:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • There is a lift for public use.

  • The lift is located at the rear of the main reception desk.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9.

  • The lift is approximately 18m (19yd 2ft) from the main entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 155cm x 140cm (5ft 1in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There are another four lifts next to the lift surveyed.

  • They all have the same specifications.

  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.

  • This accessible toilet is located in the corridor opposite the Mulberry Place Café.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 164cm x 357cm (5ft 5in x 11ft 9in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 95cm (3ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not an emergency alarm.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary, general domestic waste and waste paper pedal bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 103cm (3ft 5in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located in the corridor opposite the Mullberry Place Café.

  • The female and male toilets are approximately 32m (34yd 2ft) from the main entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • Staff do receive disability awareness / equality training.

  • Documents are available in Braille.

  • Documents are available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service can be requested.

  • Home visits / services are available.