Jesmond Dene

Jesmond, Newcastle upon Tyne NE7 7BQ

01912 787 878

parks&countryside@newcastle.gov.uk

www.newcastle.gov.uk/

Guide Last Updated: 04/01/2017

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Access Guide

  • The venue is situated outside the centre of the town or city.

  • This venue is situated in Newcastle upon Tyne.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest mainline station is Manors.

  • The nearest Metro Station is West Jesmond.

  • Jesmond Dene contains several features and facilities including: Millfield House Visitor Centre, Jesmond Dene Cafe and Pet's Corner.

  • Monday 09:30 - 16:30.

  • Tuesday 09:30 - 16:30.

  • Wednesday 09:30 - 16:30.

  • Thursday 09:30 - 16:30.

  • Friday 09:30 - 16:30.

  • Saturday Closed.

  • Sunday Closed.

  • The venue does have its own car park.

  • The car park type is open air/surface.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 460cm x 460cm (15ft 1in x 15ft 1in).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There are 2 designated bays located outside Millfield House.

  • The 2 other bays are located at the front of the car park off Ouseburn Road.

  • There is level access to the service.

  • There are no doors.

  • There are several entrances into Jesmond Dene.

  • There are entrances off Ouseburn Road, Paddy Freeman Park and Jesmond Dene Road.

  • This information is for the entrance located to the front of the building.

  • The main door(s) open automatically.

  • The doors are single width.

  • The door opening is 120cm (3ft 11in) wide.

  • This information is for the entrance located to the front of the building.

  • The main door(s) open automatically.

  • The doors are single width.

  • The door opening is 170cm (5ft 7in) wide.

  • This information is for the entrance located to the front of venue.

  • There is level access into the venue.

  • The main door(s) open away from you (push).

  • The doors are single width.

  • The door(s) is / are permanently held open.

  • There is not level access to the service.

  • The lighting levels are low.

  • There are tarmac paths running throughout the Dene.

  • The majority of the path running alongside the Dene is level or situated in places on easy or moderate slopes.

  • Access between the lower and upper paths of the Dene maybe too steep for some wheelchair users.

  • There are some medium steps in places which can be overcome by using alternative paths.

  • There are some steps onto and beyond the sloping bridge behind Pets Corner which can be bypassed using the level access bridge near the car park.

  • There is level access to the service.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

  • There is level access to the service.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

  • The opening times for the Pets Corner is

  • Monday to Sunday 09:00 till 16:30 April to October

  • Closed on all Bank Holidays.

  • There is level access to the service.

  • The lighting levels are bright.

  • There are 4-5 steps up to 2 of the conference rooms in Millfield House.

  • The first floor steps offer a handrail on the right.

  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • The services / areas on the floors which are not accessible are meeting rooms.

  • There is a lift for public use.

  • The lift is located to the left as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2.

  • The lift is 5m (5yd 1ft) from the cafe entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).

  • There are separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • The following information is for the cafe.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 12m (13yd 4in) from the main entrance.

  • The distance between the floor and the lowest table is 70cm (2ft 4in).

  • The distance between the floor and the highest table is 70cm (2ft 4in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down to the main seating area.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • The width of the ramp or slope is 148cm (4ft 10in).

  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 4m (4yd 1ft) from the cafe entrance.

  • The accessible toilet is located ahead as you enter.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 220cm x 180cm (7ft 3in x 5ft 11in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 63cm (2ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There are additional accessible toilets on the 1st and 2nd floors offering alternative transfer space.

  • Standard toilets are available.

  • The female and male toilets are located ahead as you enter.

  • The female and male toilets are 5m (5yd 1ft) from the cafe entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the standard toilets.

  • The height of the baby change table once extended is 85cm (2ft 9in).

  • Inside the venue, there is level access to the baby change facility.

  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.

  • Home visits / services are not available.