Civic Centre Customer Service Centre

Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8PU

01912 787 878

csc@newcastle.gov.uk

www.newcastle.gov.uk

Guide Last Updated: 17/02/2016

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Access Guide

  • Monday 08:30 - 16:30.

  • Tuesday 08:30 - 16:30.

  • Wednesday 08:30 - 16:30.

  • Thursday 08:30 - 16:30.

  • Friday 08:30 - 16:30.

  • Saturday Closed.

  • Sunday Closed.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Newcastle Central.

  • The nearest Metro Station is Haymarket.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located at the rear of the building.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 3 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 190cm x 560cm (6ft 3in x 18ft 4in).

  • The nearest designated bay is 32m (34yd 2ft) from the rear car park entrance.

  • The furthest designated bay is 47m (51yd 1ft) from the rear car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • Access to this car park is off Sandyford Road.

  • This is a pay and display car park, free to blue badge holders.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 5 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 320cm x 485cm (10ft 6in x 15ft 11in).

  • The nearest designated bay is 111m (121yd 1ft) from the rear car park entrance.

  • The furthest designated bay is 93m (101yd 2ft) from the rear car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • The barrier entrance to the car park is located off Sandyford Road.

  • This car park is for use by specific visitors to the Civic Centre, spaces need to be booked in advance.

  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 180cm (5ft 11in) wide.

  • There is a second set of doors.

  • The door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 180cm (5ft 11in) wide.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp or slope is 117cm (3ft 10in).

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 9 step(s) to the area / service.

  • There is tactile paving at the top and bottom of the steps.

  • The step(s) is / are clearly marked.

  • The step(s) is / are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

  • This information is for the entrance located at the rear left of the building.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 120cm (3ft 11in) wide.

  • There is a second set of doors.

  • The door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 153cm (5ft) wide.

  • There are identical doors to the first set, leading in from the courtyard.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up from near the designated bays.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp or slope is 120cm (3ft 11in).

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 9 step(s) to the area / service.

  • There is tactile paving at the top and bottom of the steps.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

  • There is a similar ramp or 5 steps leading up from the courtyard side.

  • The desk is 7m (7yd 1ft) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high (110cm+).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • There is a touch screen.

  • The touch screen is at a suitable height for a wheelchair user.

  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music/noise.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

  • There are height adjustable computer desks to the right of reception.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is Braille , tactile and pictorial signage on or near the toilet door.

  • The accessible toilet is 16m (17yd 1ft) from the main entrance.

  • The accessible toilet is located to the right of the building.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 94cm (3ft 1in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 156cm x 210cm (5ft 1in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 127cm (4ft 2in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer can be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 88cm (2ft 11in).

  • Standard toilets are available.

  • The female toilets are located to the right of the building.

  • The female toilets are 17m (18yd 1ft) from the main entrance.

  • Inside the venue, there is level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located to the right of the building.

  • The male toilets are 18m (19yd 2ft) from the main entrance.

  • Inside the venue, there is level access to the male toilet.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located to the right of the building, adjacent to the toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located to the left of the building.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.