Bournemouth Station

Holdenhurst Road, Bournemouth, Dorset BH8 8HX

0845 6000 650

customerrelations@swtrains.co.uk

www.southwesttrains.co.uk

Guide Last Updated: 10/02/2017

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Access Guide

  • Monday 05:40 - 20:40.

  • Tuesday 05:40 - 20:40.

  • Wednesday 05:40 - 20:40.

  • Thursday 05:40 - 20:40.

  • Friday 05:40 - 20:40.

  • Saturday 05:40 - 20:40.

  • Sunday 06:40 - 20:40.

  • The venue is situated within the centre of the town or city.

  • This venue is situated in Bournemouth.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The venue does have its own car park.

  • The car park is located at the front of the station.

  • The car park type is open air/surface.

  • There is/are 4 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 330cm x 410cm (10ft 10in x 13ft 5in).

  • Designated parking bays are clearly marked.

  • The nearest Blue Badge bay is 6m (6yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located outside the main entrance.

  • There is also a short stay (max 30 minutes) car park outside the entrance to Platforms 3 and 4.

  • This car park also has 2 Blue Badge parking bays.

1
  • This information is for the entrance located at the front of the station.

  • There is level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 120cm (3ft 11in).

  • This entrance gives access to the station concourse and platforms 1 and 2.

1
  • There is level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 180cm (5ft 11in).

  • The Travel Centre is located just inside this entrance.

  • This entrance gives access to platforms 3 and 4.

1
  • The desk/counter is 3m (3yd 10in) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The lighting levels are bright.

  • The desk/counter is medium height (77cm - 109cm).

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

1
  • The desk/counter is 3m (3yd 10in) from the platform 3 & 4 entrance.

  • There is level access to the desk/counter from the entrance.

  • The lighting levels are bright.

  • The desk/counter is low (76cm or lower).

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • The Travel Centre is open Monday to Saturday 09:00 - 19:00, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:00.

  • There is level access to the service.

  • Lighting levels are bright.

  • There is access via the subway to platforms 1 and 2.

  • The subway is accessed via a moderate ramp.

1
  • There are 4 platform(s) in the station.

  • The station is staffed.

  • There are generally 6 member(s) of staff on duty.

  • There is an office to obtain help.

  • This office is located on platforms 2 and 3.

  • There is a ticket office.

  • The train companies operating from within this station are South West Trains.

  • There is a taxi rank at the station.

  • The taxi rank is located outside both entrances.

  • The taxi rank is 3m (3yd 10in) from the main entrance.

  • Shops and services within the station include Pumpkin Cafe Shop on platform 2.

  • All key concourse shops and services have level access.

  • Announcements on platforms are audio and visual.

  • There is level access to the platform(s).

  • There is not an accessible toilet.

  • There is level access to all platforms via the station entrances.

  • There is subway access between all platforms.

  • The subway can be accessed via a moderate ramp from each platform.

1
  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.

  • This accessible toilet is located on Platform 2.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The dimensions of the accessible toilet are 210cm x 220cm (6ft 11in x 7ft 3in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • The tap type is lever.

  • The emergency pull cord alarm is not fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 120cm (3ft 11in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are baby changing facilities in the accessible toilet.

  • There is an additional accessible toilet on Platform 3.

  • It was not possible to gain access to the toilet on Platform 3 at the time of research.

1
  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on platform 2.

  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located on Platform 2.

  • The male toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are bright.

1
  • Staff do not receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not generally on duty.