Bournemouth Bus Station

Holdenhurst Road, Bournemouth, Dorset BH8 8DN

01202 317 581

travel.interchange@bournemouth.gov.uk

www.bournemouth.gov.uk/transport

Guide Last Updated: 10/02/2017

Something changed?

Access Guide

  • The venue is situated outside the centre of the town.

  • This venue is situated in Bournemouth.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest mainline station is Bournemouth.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Bournemouth Station Car Park.

  • The car park is located at the front of the station, off Holdenhurst Road.

  • There is not a designated drop off point.

  • Please see the separate access guide for Bournemouth Station for details on the parking.

  • This information is for the entrance located off Holdenhurst Road.

  • There is not level access into the venue.

  • There are no doors at this entrance.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is moderate.

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  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Lighting levels are varied.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers cannot charge scooters or wheelchairs at the venue.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located throughout the bus station.

  • The ramp/slope is moderate.

  • There is a steeper slope leading to stands 6 and 7 (photograph 2).

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are single.

  • The door(s) is / are heavy.

  • The width of the door opening is 90cm (2ft 11in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

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  • The desk/counter is 4m (4yd 1ft) from the ticket and information office entrance.

  • There is level access to the desk/counter from the entrance.

  • The lighting levels are bright.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • Monday 08:00 - 17:30.

  • Tuesday 08:00 - 17:30.

  • Wednesday 08:00 - 17:30.

  • Thursday 08:00 - 17:30.

  • Friday 07:45 - 18:00.

  • Saturday 07:45 - 17:30.

  • Sunday 09:15 - 16:45.

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  • There are 17 stands / bays.

  • The station is staffed.

  • There are generally 3 member(s) of staff on duty.

  • The station is not staffed between 17:30 - 08:00.

  • There is not an office to obtain help (other than the ticket office).

  • There is a ticket office / travel centre.

  • The ticket office / travel centre is located at the side of the bus station, by stand E.

  • The ticket office / travel centre is 45m (49yd 8in) from the main entrance.

  • Announcements are visual.

  • The bus companies operating within this station are National Express, Wilts and Dorset, Bournemouth Airport Shuttle, Transdev Yellow Buses and Shamrock Buses.

  • There is a taxi rank at the station.

  • The taxi rank is located between the bus and railway stations.

  • The taxi rank is 25m (27yd 1ft) from the main entrance.

  • Shops and services within the station include a coffee shop and the Tourist Information Office.

  • Not all key concourse shops and services have level access.

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  • Stand / Bay number(s) 1-7, A-H, J-K.

  • The stands accessed by ramp / slope are 1-7, A-H, J-K.

  • The numbered stands are used by local buses.

  • The lettered stands are used by National Express coaches.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.

  • This accessible toilet is located on the left hand side of the station as you enter, next to stands A and B.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the ticket and information office.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 185cm x 166cm (6ft 1in x 5ft 5in).

  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 128cm (4ft 2in).

  • There is no dropdown rail.

  • There is a flush, however it is not on the transfer side.

  • The tap type is push.

  • There is a mixer tap.

  • There is an emergency pull cord alarm in the cubicle.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is a/are coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 105cm (3ft 5in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the internal door and wall is fair.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 99cm (3ft 2in).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the left hand side of the station as you enter, next to stands A and B.

  • The female and male toilets are approximately 28m (30yd 1ft) from the main entrance.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are ultraviolet.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrances.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

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  • Staff do not receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.