Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are not available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop and by using a phone app.
- Payment at the petrol station during the night can be made in the shop and by using a phone app.
- The BPme App can be used to pay for the fuel from your vehicle.
Getting Here
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By Road
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- The petrol station is located off the Ring Road North to the north of the South Terminal at Gatwick Airport. There is a one-way system in place around the terminal that users have to use to reach the petrol station.
- There is a Blue Badge bay in front of the store entrance and various standard bays at the front, sides and rear of the forecourt.
Parking
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Parking
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- The venue does have its own parking facilities.
- The car park is located at the front, sides and rear of the forecourt.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm (12ft 6in x 15ft 9in).
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
- The marked area is 120cm to the side but only 70cm wide to the rear.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are no parking charges for the car park.
- Free parking for all users is limited to 30 minutes.
- The is signage at the entrance to the petrol station which is presented in contrasting colours. It states that customers staying over 30 minutes are liable to a fine via Euro Car Parks.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac, concrete and block paving.
- There is not a road to cross between the car park and the entrance.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the store entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- An App can be used at this petrol station to inform staff of arrival.
- The App(s) used at this petrol station is/are; fuelService.
- It is not possible to pay at the pump.
- The height of the lowered fuel pump nozzle slot is 106cm.
- The night draw is not used. Photographs 6 and 7 show the two routes to access the ATM. There is a Digital Tyre Inflator and Screen Wash to the rear of the forecourt.
ATM(s)
- The ATM(s) is/are located to the right-hand side of the store entrance.
- The ATM(s) is/are 20m from the Blue Badge parking bay.
- There are obstructions on the approach to the ATM(s).
- The minimum width between the obstructions is 150cm.
- The height of the bollard(s) is 105cm.
- The bollards contrast visually with the paving.
- The controls/screen heights vary between 90cm and 110cm.
- There is not a lowered ATM available.
- The pavement from the main entrance has paper/ item stands to one side and then bollards further along the pavement to the other side.
Ramp(s) or Slope(s) (Right-Hand Side of the Store - ATM Access)
- There is a ramp/slope located to the right-hand side of the store.
- The ramp/slope is used to access the ATM from the right side of the store. There is a dropped kerb with tactile paving. Customers can also access the ATM via the dropped kerb in front of the main entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 92cm (3ft).
Outside Access (Store Entrance)
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Entrance
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- This information is for the entrance located at the front left-hand of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'M&S Simply Food'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the opening is 113cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 177cm.
- The height of the bollard(s) is 103cm.
- The bollards do contrast visually with the paving.
- There is not a member of staff available for assistance at this entrance.
- Staff are on the tills to the right upon entry. There is tactile paving between the bollards.
- There is a slope with a very easy incline.
Shop (M&S Simply Food)
- The majority of aisle widths are not 150cm+.
- Most aisles are approximately 120cm wide, with some narrowed to 100cm due to product bins.
- The type of flooring is laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- There is low colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 125cm.
- The handheld sanitisers are on the till counters.
- The till(s) is/are located at front right-hand side of the store.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are not accessible from the till(s).
- The height of the till(s) is/are 101cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 75cm.
- There is a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).
Eating and Drinking (Wild Bean Café)
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Location and Access
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- The following information is for the café.
- The café is located to the left-hand side of the tills.
- There is step-free access to the café.
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 96cm.
- The height of the lowered section at the counter is 56cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is not a moveable card machine available for payment.
- The type of flooring in this area is tiles.
- The lighting levels are good.
- There is a separate counter that is 94cm high for sugars etcetera.
Accessible Toilet(s) (Left-hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the rear of the store. It is used for female or disabled customers.
- This accessible toilet is approximately 10m (10yd 2ft) from the store entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the staff on the tills.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 83cm (2ft 9in).
- The contrast between the internal door and wall is low.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 203cm x 232cm (6ft 8in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 126cm (4ft 2in).
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 88cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 99cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 86cm (2ft 10in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 99cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The male toilet is located to the rear of the store.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 12m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- It was not possible to access the male toilet.
- The male toilets were locked and out of order at the time of survey (August 2022).