Life in the PIP queue: DWP, Atos and Capita shamed over new cases

MPs and charities have publicly shamed the government, and two of its contractors, over the botched implementation of the coalition’s new disability benefit, and its impact on disabled people.

Representatives from three charities – DABD (UK), Citizens Advice and Mencap – were giving evidence to the Commons public accounts committee about the implementation of personal independence payment (PIP).

Lesley Hawes, chief executive of DABD, which is based in the London borough of Barking and Dagenham and works with socially-excluded people, said her organisation was being “bombarded” with appeals for help because of delays with PIP claims. read more