• Morrisons launches ‘Quieter Hour’ for autistic customers across all stores

    Morrisons has launched a ‘Quieter Hour’ across all of its 493 stores in order to cater for autistic customers who may otherwise feel anxious when shopping.

    During the ‘Quieter Hour’, which takes place every Saturday from 9-10am, lights in the stores will be dimmed, background music will be switched off, announcements made over the loudspeaker will be avoided if possible and other noises such as the beeps at checkout counters will be turned down.

    The new initiative, which has received support from the National Autistic Society (NAS), was tested out earlier this year in stores located in Lincoln, Woking and Gainsborough.

    Supermarket shopping can prove an intense and anxiety-inducing experience for people who have autism, as Tom Purser, head of campaigns and public engagement at NAS, explains.

    “Around 700,000 people are on the autism spectrum in the UK. This means they see, hear and feel the world differently to other people, often in a more intense way, which can make shopping a real struggle,” he says.

    “At the National Autistic Society we know that even small changes can make a big difference to the lives of autistic people and their families.

    “Shops can help by lowering lighting and noise levels and giving staff training about autism.

    “Morrisons’ ‘Quieter Hour’ is a step in the right direction for autistic people and their families, making shopping more autism-friendly.”

    Other stores are also going to be following in Morrisons’ footsteps by showing their support for the autistic community in autumn.

    NAS has just launched its ‘Autism Hour’ campaign, which will see shops and businesses hold allocated time slots specifically for autistic customers from 6 October until the 13 October.

    Bearing the needs of autistic shoppers in mind is extremely important for retail businesses, as autistic campaigner Fay Hough explains.

    “Shopping has always been a dreaded task with my autistic son Bowie,” she says.

    “Since birth, he’s never coped well with crowded situations, and I remember before knowing he was autistic I used to think: ‘Wow I generally cannot go to public places without him crying.’

    “Autism Hour is so important to parents of autistic children. Simple initiatives such as making sure the lights are low, the music is down, the fans have stopped spinning, and the staff are autism aware makes such a difference.”

    DisabledGo understand how important it is for everyone to be able to access supermarkets. It’s our mission to maximise independence and choice for disabled people in accessing their local area and the places we all want to visit. 

    We have Accessibility Guides for 60 Morrisons stores in the UK, which include details of parking, entrances, toilets, together with measurements and photographs.

    There really is lots of detail and the information isn’t just about physical access, it covers things that people with visual impairments, hearing impairments, autism, dementia, learning disabilities and mental health issues have all said are important.

    To search visit https://www.disabledgo.com/

    Read the full article online: https://www.independent.co.uk/life-style/health-and-families/morrisons-quieter-hour-autistic-customers-autism-supermarket-music-noise-a8454271.html

    Roisin Norris

    Hi I'm Roisin Norris, Digital Marketing Executive at DisabledGo and I will be uploading blogs and news for you all to read.

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