Access Guide
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 18:00.
- Saturday 09:00 - 18:00.
- Sunday 10:00 - 16:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Birkenhead Central.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located on Salisbury Street.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 500cm x 600cm (16ft 5in x 19ft 8in).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.
- The furthest Blue Badge bay is 65m (71yd 3in) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 230cm (7ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are parent and child bays available in this car park.
Outside Access (Car Park Entrance - Food Court)
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Entrance
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- This information is for the entrance located in the car park.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 150cm.
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Ramp/Slope
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- The ramp/slope is located beyond the second set of doors.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does not bypass the step(s).
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Comments
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- Beyond the ramp is a third set of double doors, permanently held open and 160cm wide.
- Beyond the third set of doors there is a slight, tiled ramp leading to the fourth set of doors.
- These door are double, 150cm wide, and permanently held open.
- Beyond the fourth set of doors is the food court area of the shopping centre.
Outside Access (Management Suite)
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Entrance
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- This information is for the entrance located at the rear of the building, on Borough Road.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 80cm.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is portable.
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Comments
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- The second set of doors are security doors to access the management offices.
- There is an intercom to the left of the entrance door, 135cm from the floor.
Reception (Management Suite)
- The desk/counter is 8m (8yd 2ft) from the management entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Outside Access (Conservatory Entrance - Grange Road)
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Entrance
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- This information is for the entrance located at the front of the building, off Grange Road.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front and to the left hand side of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to either side of the entrance.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- There are bollards on the approach to this entrance that are 100cm apart.
- To either side of the entrance there are entrance doors.
- The doors are double, 80cm wide and open towards you.
Outside Access (Conservatory Entrance - Borough Pavement)
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Entrance
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- This information is for the entrance located off Borough Pavement.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located on the footpath leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
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Comments
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- There are 3 entrances around the conservatory to enter the shopping centre.
Outside Access (Grange Precinct - Birkenhead Market)
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Entrance
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- This information is for the entrance located off Grange Precinct and the service road for Birkenhead Market.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 500cm.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
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Comments
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- There are bollards on the approach to this entrance that are 120cm apart.
- The entrance gives access to the rear entrance of Birkenhead Market and vice versa.
Outside Access (Borough Road - Borough Pavement)
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Entrance
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- This information is for the entrance located off Borough Road.
- There is ramped/sloped or stepped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 100cm.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 130cm (4ft 3in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to either side of the entrance.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- The entrance gives access to Borough Pavement and the shopping centre.
Inside Access (Shopping Centre)
- There is level access to the service(s).
- This venue does play background music.
- Music is played in the food court.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Other Floors
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Steps
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- The floors which are accessible by stairs are G,1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G,1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located at the Borough Pavement entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1.
- The lift is approximately 4m (4yd 1ft) from the Borough Pavement entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the lift.
- The accessible toilet is located on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 210cm x 210cm (6ft 11in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste and sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm (3ft 5in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 10m (10yd 2ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
Related Access Guides
- To view other AccessAble access guides that are related to this one please use the links below.
- Grange Road West - Grange Road Street Plan link (new tab) - click here.