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Westquay Shopping Centre - Esplanade and Terrace

Harbour Parade, Southampton, SO15 1QF

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Access Guide

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Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road.
      The Multi-storey and Podium car parks are both accessed from this road.
      From the East or West, approach Southampton on the M27.
      At junction 3 join the M271 signposted Southampton.
      At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      Stay in the right hand lane and follow signs to Westquay Car Parks.
      From the North, follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal. This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For a map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The shopping centres quiet hour takes place every Monday, 09:00-10:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include motorised wheelchairs and wheelchairs.
  • To obtain mobility aids please contact Guest Services on Level 3.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Access Point (Portland Terrace)

  • This information is for the access point located off Portland Terrace.
  • This access point gives access to Westquay North and South and the Esplanade and Terrace.
  • The access point is not clearly signed.
  • There are bollards at this access point.
  • The minimum width between the bollards is 110cm.
  • Access Point View
    • The height of the bollard(s) is 119cm.
    • The bollards do not have an identification band to aid visually impaired people.
  • Comments View
    • There are steps after the bollards which provide access down to the Esplanade/Terrace.
    • These steps are not used to access the shopping centre.
    • For more information regarding the steps, please refer to the Portland Terrace Steps section.

Step(s) (Portland Terrace Access Point to the Esplanade)

  • There is a/are step(s) located just beyond the Portland Terrace access point.
  • The step(s) is/are used to access the Esplanade.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • These steps have tactile paving at the top but not at the bottom.

Access Point (Harbour Parade)

  • This information is for the access point located off Harbour Parade.
  • This access point gives access to the Esplanade and Terraces.
  • The access point is not clearly signed.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 115cm.
  • Access Point View
    • The height of the bollard(s) is 113cm.
    • The bollards do have an identification band to aid visually impaired people.

Access Point (Western Esplanade)

  • This information is for the access point located off Western Esplanade.
  • This access point gives access to the Esplanade.
  • The access point is not clearly signed.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 115cm.
  • Access Point View
    • The height of the bollard(s) is 114cm.
    • The bollards do not have an identification band to aid visually impaired people.

Step(s) (Albion Place Castle Wall)

  • There is a/are step(s) located off Albion Place.
  • The step(s) is/are used to access the Esplanade.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

External Area(s) (Esplanade and Terrace)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; stone seating, metal benches and wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • Background music is not played in this area.
  • There is an events area which is located on the Esplanade.
  • There is step free access in this area.
  • There is step-free access to the majority of the Terrace.
    At the time of the survey (February 2022) construction work was currently being done in the external Esplanade and Terrace area.
    The centre has ensured that it still meets walkway width requirements and provisions for general customer access. Please ensure you take extra care around this area in the short term.
  • There is a slight slope along the Terrace which leads down to the Esplanade.
  • Comments View
    • The Esplanade and Terrace is home to a number of cafes, bars and restaurants.
    • The Esplanade is split into two levels.
    • There is seating located at regular intervals on both levels.
    • The steps in front of the event area can also be used as seating.

Step(s) (Esplanade and Terrace)

  • There is a/are step(s) located between level 2 and the Terrance/Esplanade, next to Losteria Restaurant.
  • The step(s) is/are used to access the Esplanade and Terrace.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

Toilet Facilities

  • Accessible and standard toilets are located on Level 1 of the Podium Car Park, Westquay Shopping Centre North – Levels 4 and 3, Westquay Shopping Centre South on Level 1 and in some of the independent retailers/restaurants.
  • Parent and baby changing facilities are located on Level 1 of the Podium Car Park and Westquay Shopping Centre North - Levels 4 and 3.
  • There is a Changing Places facility located on Level 1 of the Podium Car Park.

Westquay Shopping Centre