Westminster Abbey - The Cloisters and Cellarium Shop

Westminster Abbey, Dean's Yard, London SW1P 3PA

020 7222 5152

info@westminster-abbey.org

www.westminster-abbey.org

Guide Last Updated: 08/12/2016

Something changed?

Access Guide

  • Access to the Cloisters is free but there is no access from the Cloisters into the Abbey without a ticket.

  • Tickets for the Abbey can only be purchased online or at the ticket office at the North Door of the Abbey.

  • The Cloisters are available to hire for private events.

  • Opening times may vary when there are special events being held.

  • Monday 09:30 - 18:00.

  • Tuesday 09:30 - 18:00.

  • Wednesday 09:30 - 18:00.

  • Thursday 09:30 - 18:00.

  • Friday 09:30 - 18:00.

  • Saturday 09:30 - 18:00.

  • Sunday 09:30 - 18:00.

  • The Abbey is located in central London, close to the Houses of Parliament and Big Ben. Access is from Broad Sanctuary/ Victoria Street.

  • There is no parking at the Abbey or in nearby streets. It is possible for private cars and taxis to drive into The Sanctuary, at the west end of the Abbey, to drop off passengers. There are also generally taxis available in this location.

  • There is a bus stop within 150 metres of the venue.

  • Westminster Abbey is served by TFL services 11, 24, 88, 148 and 211 from all over London. The nearest bus stops are in Parliament Square, Victoria Street and Great Smith Street. Please see the TFL website to plan a bus journey to the Abbey. Every London bus route is wheelchair accessible, with automatic ramps and designated wheelchair spaces.

  • The nearest Railway Station is Charing Cross, Waterloo or Victoria.

  • Staff are available to assist with portable ramps from train to platform at these stations. There is step-free access from platform to street at each station. There are bus services and taxi ranks at each station to complete the journey to the Abbey.

  • The nearest underground station is Westminster on the Jubilee Line and District and Circle Lines.

  • There is step-free access from train to street at Westminster Underground station from the Jubilee Line. Portable access ramps are required from train to platform on the District and Circle Line trains. Please see the link to the TFL Journey Planner for access details of connecting routes and stations. It is about 0.2 miles (5 minute walk) from Westminster Undergound to the Great North Door visitor entrance. There are pedestrian crossings at all road crossings on the route.

  • There is a member of staff available for help and assistance.

  • Staff do not receive disability awareness/equality training.

  • Staff do not receive Deaf Awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is not an assistance dog toilet or toileting area at the venue/near by.

  • Water bowls for assistance dogs are not available.

  • There are not mobility aids available.

  • The surface of the approach is stone/concrete tiles.

  • There is a/are fixed bollard(s) on the approach.

  • There is step free access on the approach.

  • This information is for the entrance located at the north east corner of Dean's Yard.

  • The entrance area/door is not clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) away from you (push).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 140cm.

  • The ramp/slope is located in front of and immediately beyond the entrance.

  • The gradient of the ramp/slope is steep.

  • There is a level landing at the top of the ramp/slope.

  • There is not a/are not handrail(s) at the ramp.

  • The width of the ramp/slope is 142cm (4ft 8in).

  • The lighting levels at the ramp/slope are good.

  • This information is for the entrance located from the south aisle of Westminster Abbey.

  • The entrance area/door is not clearly signed.

  • There is stepped access at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 160cm.

  • The step(s) is/are located immediately after the doorway.

  • There is/are 5 step(s).

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 15cm.

  • The going of the step(s) is/are between 30cm and 45cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do not extend horizontally beyond the first and last steps.

  • This doorway leads from the nave into the north east corner of the Cloisters.

  • There is a separate doorway to re enter the nave from the Cloister in the north west corner.

  • There are 5, uneven marked steps in front of the doorway.

  • There are handrails to both sides of the steps.

  • There are double width doors, held open at the top of the steps.

  • The door opening is 145cm wide.

  • There is step free access throughout the majority of the building.

  • The type of flooring in corridors/walkways is stone.

  • There is poor colour contrast between the walls and floor in all areas.

  • The lighting levels are varied.

  • Wayfinding signage is provided.

  • The colour, design and typeface of signs is consistent throughout.

  • This venue does not play background music/sound.

  • There is not a hearing assistance system.

  • The stone floors of the Cloisters are worn and uneven in places.

  • The walkways are sheltered, but open to the outside.

  • There are long, stone bench seats without armrests around most of the Cloisters.

  • There is a/are step(s) located in the East Cloister, in front of the entrance to the Pyx Chamber.

  • The step(s) is/are used to access the viewing area of the Pyx Chamber.

  • There is/are 1 step(s).

  • The step(s) is/are not clearly marked.

  • The height of the step(s) is/are 7cm.

  • There is not a/are not handrail(s) at the step(s).

  • There is a further 10cm step at the doorway into the chamber.

  • The doorway is 120cm wide.

  • After the doorway, there is a small level viewing area with a 110cm high barrier, overlooking the chamber.

  • There is a ramp/slope located in the doorway, immediately to the right after the Dean's Yard entrance.

  • The ramp/slope is used to access the Cellarium Shop, directly from the South Cloister.

  • The gradient of the ramp/slope is steep.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • There is not a/are not handrail(s) at the ramp.

  • The width of the ramp/slope is 76cm (2ft 6in).

  • The lighting levels at the ramp/slope are good.

  • The ramp/slope does bypass the step(s).

  • There is a/are step(s) located to the far right of the lower ground floor café dining area.

  • The step(s) is/are used to access the Cellarium Shop from the café.

  • There is/are 7 step(s).

  • The step(s) is/are not clearly marked.

  • The height of the step(s) is/are 16cm.

  • The going of the step(s) is/are not between the recommended 30cm and 45cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on the left going up.

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do not extend horizontally beyond the first and last steps.

  • The lighting levels at the step(s) are good.

  • There is a third entrance to the shop, from the passageway leading to the Cellarium Café from the South Cloister.

  • There is 1 medium, marked step up at this entrance.

  • There are no handrails at the step.

  • The door opening is 57cm wide.

  • There is level access within the shop.

  • There is ample room to manoeuvre within the shop.

  • A larger selection of items is available in the main Abbey Shop, by the Great West Door.

  • Please see the separate guide to that shop for details.

  • Opening times may vary with the season and when there are special events taking place.

  • Monday 09:15 - 17:00.

  • Tuesday 09:15 - 17:00.

  • Wednesday 09:15 - 17:00.

  • Thursday 09:15 - 17:00.

  • Friday 09:15 - 17:00.

  • Saturday 09:15 - 17:00.

  • Sunday 11:00 - 17:00.

  • There is a ramp/slope located off the South Cloister.

  • The ramp/slope is used to access the accessible and standard toilets.

  • The gradient of the ramp/slope is slight.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on both sides going up.

  • The lighting levels at the ramp/slope are good.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is not for the sole use of disabled people.

  • This accessible toilet is located on the right hand side as you enter the toilet area using the ramp from the South Cloister.

  • This accessible toilet is approximately 50m (54yd 2ft) from the Dean's Yard entrance.

  • There is ramped/sloped access to the accessible toilet.

  • This is a shared toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is heavy.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 84cm (2ft 9in).

  • The dimensions of the accessible toilet are 182cm x 194cm (5ft 12in x 6ft 4in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 132cm (4ft 4in).

  • There is a flush on the transfer side.

  • There is not a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • The emergency pull cord alarm is fully functional.

  • There is not a flashing fire alarm beacon within the toilet.

  • Disposal facilities are available in the toilet.

  • There is a/are female sanitary and clinical waste disposal units.

  • There is a/are coat hook(s).

  • The height of the coat hook is 180cm from the floor.

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is not placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet has a backrest.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 97cm (3ft 2in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 70cm (2ft 4in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is not a soap dispenser.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 90cm (2ft 11in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 92cm (3ft).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are good.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is not for the sole use of disabled people.

  • This accessible toilet is located ahead as you approach the toilet area using the ramp from the South Cloister.

  • This accessible toilet is approximately 55m (60yd 5in) from the Dean's Yard entrance.

  • There is ramped/sloped access to the accessible toilet.

  • This is a shared toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is heavy.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 109cm (3ft 7in).

  • The dimensions of the accessible toilet are 168cm x 225cm (5ft 6in x 7ft 5in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 106cm (3ft 6in).

  • There is a flush on the transfer side.

  • There is not a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • There is a flashing fire alarm beacon within the toilet.

  • Disposal facilities are available in the toilet.

  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.

  • There is not a/are not coat hook(s).

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is not placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet does not have a backrest or a cistern.

  • The height of the toilet seat above floor level is 41cm (1ft 4in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 90cm (2ft 11in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 70cm (2ft 4in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 80cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 84cm (2ft 9in).

  • There is not a hand dryer.

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are good.

  • Baby changing facilities are located within the accessible toilet.

  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.

  • The baby change table is not height adjustable.

  • The height of the baby change table once extended is 92cm (3ft).

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left as you enter the toilet area using the ramp from the South Cloister.

  • The female and male toilets are approximately 45m (49yd 8in) from the Dean's Yard entrance.

  • There is ramped/sloped access to the female and male toilet(s).

  • There is pictorial signage on or near the toilet door.

  • An ambulant toilet with wall-mounted grab rails is not available.

  • The wash basin tap type is push.

  • There is not a flashing fire alarm beacon within the toilets.

  • Lighting levels are good.

  • There is a/are similar standard toilet(s) available.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in a larger cubicle within the male and female standard toilets.

  • There is ramped/sloped access to the baby change facilities.

  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.

  • The baby change table is not height adjustable.

  • The height of the baby change table once extended is 88cm (2ft 11in).

  • The first set of male and female toilets is located to the left, halfway down the ramp.

  • There are additional male and female toilets to the left at the bottom of the ramp.