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The Cellarium Café and Terrace

Westminster Abbey, 20 Dean's Yard, London, SW1P 3PA

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Access Guide

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Summary

  • Comments View
    • Once inside the Cloisters, there is level access by lift to the two dining areas.
    • There is ramped access to the accessible and standard toilets, which are shared with the Abbey and Cloister visitors.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 09:00 - 17:00.
  • Sunday 10:00 - 16:00.

Opening Times (The Cellarium Shop)

  • Monday 10:00 - 16:00.
  • Tuesday 10:00 - 16:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday 10:00 - 16:00.
  • Sunday Closed.
  • Comments View
    • From May to September the Saturday opening times change to 10.00 - 16.45.

Getting Here

  • By Road View
    • The Abbey is located in central London, close to the Houses of Parliament and Big Ben.
      Access is from Broad Sanctuary / Victoria Street.
    • There is no parking at the Abbey or in nearby streets.
      It is possible for private cars and taxis to drive into The Sanctuary, at the west end of the Abbey, to drop off passengers.
      There are generally taxis available in this location.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Westminster Abbey is served by TFL services 11, 24, 88, 148 and 211 from all over London.
      The nearest bus stops are in Parliament Square, Victoria Street and Great Smith Street.
      Please see the TFL website to plan a bus journey to the Abbey.
      Every London bus route is wheelchair accessible, with automatic ramps and designated wheelchair spaces.
  • By Train View
    • The nearest Railway Station is Charing Cross, Waterloo or Victoria.
    • Staff are available to assist with portable ramps from train to platform at these stations.
      There is step-free access from platform to street at each station.
      There are bus services and taxi ranks at each station to complete the journey to the Abbey.
  • By Underground View
    • The nearest underground station is Westminster.
    • Westminster is on the Jubilee Line and District and Circle Lines.
      There is step-free access from tube to street at Westminster Underground Station from the Jubilee Line.
      Portable access ramps are required from tube to platform on the District and Circle Line trains.
      Please see the link to the TFL Journey Planner for access details of connecting routes and stations.
      It is approximately 0.2 miles (5 minute walk) from Westminster Underground to the Great North Door visitor entrance. There are pedestrian crossings at all road crossings on the route.
  • Useful Links View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive disability awareness/equality training.
  • Staff do not receive Deaf Awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Approach (Dean's Yard Gate - Step-Free Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is a/are fixed bollard(s) on the approach.
    • There is step free access on the approach.

Outside Access (Dean's Yard Gate - Ramped Entrance)

  • Entrance View
    • This information is for the entrance located at the north east corner of Dean's Yard.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 140cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of and immediately beyond the entrance.
    • The gradient of the ramp/slope is steep.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 142cm (4ft 8in).
    • The lighting levels at the ramp/slope are good.

Inside Access (Route to the Café Lift and Stairs)

  • Access and Circulation View
    • There is step-free access throughout the venue via lift(s).
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • The type of flooring throughout is stone.
    • Access to other floors/levels is via stairs and lift.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Comments View
    • The photographs show the passageway leading to the café lift and stairs from the South Cloister.
    • The door to the café lift and stairs has a width of 89cm.

Other Floors (Access to Dining Areas)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located ahead as you enter.
    • The stairs are approximately 30m from the Dean's Yard entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are LG, G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Comments View
    • There are 6 steps from the ground floor to the lower ground level.
    • There are 15+ steps from the ground floor to the first floor.
    • All levels are accessible by lift.

Lift

  • There is a lift for public use.
  • The lift is located at the end of the passageway leading to the café from the South Cloister.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 30m (32yd 2ft) from the Dean's Yard entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG (café), G (entrance level) and 1 (terrace dining room).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 135cm (3ft 7in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The separate exit door operates on the lower ground floor for the cafe.

Eating and Drinking

  • The following information is for the café.
  • The café is located on the lower ground and first floors.
  • There is step-free access, via lift, to the café.
  • Full table service is available.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is stone.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The standard height for tables is 65cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is breakfast, lunch and afternoon tea.
  • The lighting levels are varied.
  • Comments View
    • There is level access to a small outside terrace from the first floor dining area.

Ramp(s) or Slope(s) (Access to Toilets)

  • There is a ramp/slope located on the ground floor passage, next to the Cellarium lift.
  • The ramp/slope is used to access the accessible and standard toilets from the approach to the Cellarium Café and the Cellarium lift.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are moderate to good.

Accessible Toilet(s) (1 - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the right hand side as you enter the toilet area using the ramp from the South Cloister.
    • This accessible toilet is approximately 50m (54yd 2ft) from the Dean's Yard entrance.
    • There is ramped/sloped access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 203cm x 180cm (6ft 8in x 5ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 132cm (4ft 4in).
    • The transfer space is obstructed by a non infectious waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 78cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 90cm (2ft 11in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (2 - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located ahead as you approach the toilet area using the ramp from the South Cloister.
    • This accessible toilet is approximately 55m (60yd 5in) from the Dean's Yard entrance.
    • There is ramped/sloped access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 109cm (3ft 7in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 168cm x 225cm (5ft 6in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm (3ft 6in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet does not have a backrest or a cistern.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 84cm (2ft 9in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter the toilet area using the ramp from the South Cloister.
    • The female and male toilets are approximately 45m (49yd 8in) from the Dean's Yard entrance.
    • There is ramped/sloped access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in a larger cubicle within the female and male standard toilets.
    • There is ramped/sloped access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • The first set of female and male toilets is located to the left, halfway down the ramp.
    • There are additional female and male toilets to the left at the bottom of the ramp.