Westminster Abbey - The Abbey Shop

Westminster Abbey, 20 Dean's Yard, London SW1P 3PA

020 7654 4920

shop@westminster-abbey.org

westminster-abbey.org/visit-us/shop

Guide Last Updated: 10/01/2017

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Access Guide

  • There is a second, smaller shop within the Abbey Cloister.

  • Please see the guide to the Cloister for details.

  • Monday 09:15 - 18:30.

  • Tuesday 09:15 - 18:30.

  • Wednesday 09:15 - 19:00.

  • Thursday 09:15 - 18:30.

  • Friday 09:15 - 18:30.

  • Saturday 09:15 - 18:30.

  • Sunday 11:00 - 17:00.

  • The main shop opening times are extended in July and August when it closes at 18:30 on Mondays, Tuesdays and Thursdays.

  • The Abbey is located in central London, close to the Houses of Parliament and Big Ben. Access is from Broad Sanctuary/ Victoria Street.

  • There is no parking at the Abbey or in nearby streets. It is possible for private cars and taxis to drive into The Sanctuary, at the west end of the Abbey, to drop off passengers. There are also generally taxis available in this location.

  • There is a bus stop within 150 metres of the venue.

  • Westminster Abbey is served by TFL services 11, 24, 88, 148 and 211 from all over London. The nearest bus stops are in Parliament Square, Victoria Street and Great Smith Street. Please see the TFL website to plan a bus journey to the Abbey. Every London bus route is wheelchair accessible, with automatic ramps and designated wheelchair spaces.

  • The nearest Railway Station is Charing Cross, Waterloo or Victoria.

  • Staff are available to assist with portable ramps from train to platform at these stations. There is step-free access from platform to street at each station. There are bus services and taxi ranks at each station to complete the journey to the Abbey.

  • The nearest underground station is Westminster on the Jubilee Line and District and Circle Lines.

  • There is step-free access from train to street at Westminster Underground station from the Jubilee Line. Portable access ramps are required from train to platform on the District and Circle Line trains. Please see the link to the TFL Journey Planner for access details of connecting routes and stations. It is about 0.2 miles (5 minute walk) from Westminster Undergound to the Great North Door visitor entrance. There are pedestrian crossings at all road crossings on the route.

  • There is a member of staff available for help and assistance.

  • Staff do not receive disability awareness/equality training.

  • Staff do not receive Deaf Awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is not an assistance dog toilet or toileting area at the venue/near by.

  • Water bowls for assistance dogs are not available.

  • There are not mobility aids available.

  • The surface of the approach is cobbled.

  • There is step free access on the approach.

  • This approach is used by visitors leaving the Abbey by the Great West Door.

  • This information is for the entrance located facing the forecourt of the Great West Doors.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 146cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 130cm.

  • The surface of the approach is stone/concrete tiles.

  • There is step free access on the approach.

  • This information is for the entrance located facing The Sanctuary, off Broad Sanctuary.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 170cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 130cm.

  • There is step free access throughout the building via lift(s).

  • There is not a/are not door(s) in corridors/walkways which have to be opened manually.

  • The type of flooring in corridors/walkways is tiles.

  • There is good colour contrast between the walls and floor in all areas.

  • The lighting levels are good.

  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

  • This venue does not play background music/sound.

  • There is not a hearing assistance system.

  • The counter is located on the ground floor, straight ahead from either entrance.

  • The counter is approximately 5m (5yd 1ft) from the main entrance.

  • The counter is clearly visible from the entrance.

  • There is step free access to the counter.

  • There is a clear unobstructed route to the counter.

  • There are not windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.

  • The counter is not placed in front of a background which is patterned.

  • The lighting levels at the counter are good.

  • The height of the counter is high (110cm+).

  • There is sufficient space to write or sign documents on the counter.

  • There is a lowered section of the counter.

  • The lowered section of the counter is not at the recommended height of 76cm.

  • There is sufficient space to write or sign documents on the lowered section of the counter.

  • There is not a clear knee recess beneath the lowered section of the counter.

  • The counter is staffed.

  • There is not a hearing assistance system at the counter.

  • There is a lowered section of the counter (92cm) to the left of the main counter.

  • There is a 74cm high writing shelf in front of the lowered counter.

  • There is also a till on the lower ground floor, 90cm high.

  • Stairs can be used to access other floors.

  • The stairs are clearly visible from the entrance.

  • The floors which are accessible by stairs are LG-G.

  • There are 10 steps between floors.

  • The height of the step(s) is/are between the recommended 15cm and 18cm.

  • The going of the step(s) is/are not between the recommended 30cm and 45cm.

  • The steps are not clearly marked.

  • There is a/are handrail(s) at the step(s).

  • The steps have a handrail on the right going up.

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do not extend horizontally beyond the first and last steps.

  • There is not a landing.

  • The lighting levels at the steps are good.

  • There is a lift for public use.

  • The lift is located on the stairs leading to the lower ground floor.

  • The lift is clearly visible from the entrance.

  • The lift is approximately 10m (10yd 2ft) from the main entrance.

  • The lift is a stair lift.

  • A member of staff needs to be notified for use of the lift.

  • A member of staff is is required to operate the lift.

  • The floors which are accessible by this lift are LG-G.

  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.

  • The dimensions of the lift are 73cm x 86cm (2ft 5in x 2ft 10in).

  • There are separate entry and exit doors in the lift.

  • The lift does not have an audible announcer.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

  • The lighting levels in the lift are good.

  • There is not an/are not accessible toilet(s) for public use.

  • The nearest accessible toilet(s) is/are located off the Abbey South Cloister, using the Dean's Yard entrance.

  • Standard toilet facilities are not available.

  • The nearest standard toilet(s) is/are located off the Abbey South Cloister, using the Dean's Yard entrance.