You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • Westfield Stratford City is located outside Central London, near to Stratford and next to the Queen Elizabeth Olympic Park.
    There are a number of routes to the shopping centre.
    The nearest main roads to the shopping centre are the A11 and A12.
    Use postcodes E20 1EJ or E15 2EE to be directed to all car parks.
  • Westfield Stratford City has three car parks available. These are Car Parks A, B and C.
    Westfield Stratford City has approximately 4,500 parking spaces across the three car parks.
    You can exit all car parks 24/7, however, only Car Park B is open 24/7 for entry and exit.
    The maximum height the car parks can accommodate is 2.2m (Blue Badge vehicles up to 2.4m maximum height can park in Car Park A - Level P1).
    Designated Blue Badge bays are located across all car parks. Please ensure you have a valid Blue Badge on display when parking in one the designated Blue Badge spaces.
    To speak to a member of the Guest Services team regarding shopmobility please call 020 8221 7359.
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
  • Buses serve Stratford City Bus Station (in Montfichet Road, adjacent to Westfield), Stratford Bus Station (over the Town Centre Link Bridge) and Stratford International Station (adjacent to Westfield at Waitrose end).
  • For more information on buses in Stratford please click here (opens new tab).
• By Train View
  • The nearest railway station is Stratford and Stratford International.
  • Westfield Stratford City is served by TFL Rail, National Rail and high speed trains.
    From Kent and London St Pancras to Stratford International Station. Further details can be found on the website for Stratford International.
    From Essex, Hertfordshire, East Anglia and Liverpool Street/Fenchurch Street to Stratford Station. Further details can be found on the TFL and National Rail websites.
  • For more information on Stratford International please click here (opens new tab).
  • For more information on Stratford Station (TFL) please click here (opens new tab).
  • For more information on Stratford Station (National Rail) please click here (opens new tab).
• By Underground View
  • The nearest underground station is Stratford.
  • The Central Line runs from the north east to Epping and from the west to Ealing Broadway and West Ruislip, via Stratford Station and Central London.
    The Jubilee Line runs between Stanmore in North London and Stratford Station, via Central London and Docklands.
    London Overground services operate on the North London Line to and from Stratford Station.
    Direct services run between Stratford and Richmond and Stratford and Clapham Junction.
  • For more information on Stratford Underground Station (TFL) please click here (opens new tab).
• By DLR View
  • The nearest DLR station is Stratford and Stratford International.
  • There are DLR stations at Stratford Station and Stratford International Station.
    To the east, the DLR serves Stratford, Beckton and Woolwich Arsenal.
    To the south, the DLR serves Docklands, Greenwich and Lewisham.
  • For more information on Stratford DLR Station (TFL) please click here (opens new tab).
  • For more information on Stratford International DLR Station (TFL) please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hands-Free Shopping service.
• For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
  Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
  To book, call the desk on 020 8221 7359.
  Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
  Appointments are available:
  Monday to Saturday 10.00-19.00.
  Sunday 11.00-17.00.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• The venue offers a quiet shopping experience.
• For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
  Monday 10.00-11.00
  Tuesday 10.00-11.00
  Wednesday 10.00-11.00
  Thursday 10.00-11.00
  Friday 10.00-11.00
  Saturday 09.00-10.00
  Sunday 12.00-13.00
  John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact Shopmobility.
• To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
  The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
  The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
  The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.

You are on Parking. Skip to the next section.

Parking

• There are 3 car parks at Westfield Stratford City - Car Parks A, B and C
• For more information about Car Park A please click here (opens in new tab)
• For more information about Car Park B please click here (opens in new tab)
• For more information about Car Park C please click here (opens in new tab).

You are on Lift (Car Park B). Skip to the next section.

Lift (Car Park B)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are P1/Lower Ground Floor, P2, Ground Floor, First Floor and Second Floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

Collapse all Expand all

• Comments View
  • There are similar lifts in the other lobby areas.

You are on Lift (Car Park C - Lift Bank 1). Skip to the next section.

Lift (Car Park C - Lift Bank 1)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Ground Floor, Ground Floor, First Floor, P1, P2, P3 and P4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 235cm x 170cm (7ft 9in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Car Park C - Lift Bank 2). Skip to the next section.

Lift (Car Park C - Lift Bank 2)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Ground Floor, Ground Floor, First Floor, P1/Centre Management, P2, P3 and P4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Escalator(s) (Car Park C to Westfield First Floor). Skip to the next section.

Escalator(s) (Car Park C to Westfield First Floor)

Collapse all Expand all

• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are First Floor, P1, P2, P3 and P4.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) next to lift bank 1 and lift bank 2.
  • The other escalator area(s) is/are very similar/identical.
  • The escalators next to lift bank 2 also access the Centre Management Suite on level P1.

You are on Outside Access (Car Park A). Skip to the next section.

Outside Access (Car Park A)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the bridge leading from Car Park A.
  • This entrance gives access to the First Floor, near John Lewis.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westfield'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 230cm.
• Comments View
  • The automatic doors are sensor activated and push pad operated.

You are on Escalator(s) (Shopping Centre). Skip to the next section.

Escalator(s) (Shopping Centre)

Collapse all Expand all

• Escalator(s) View
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower Ground Floor, Ground Floor and First Floor.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
  • The other escalator area(s) is/are very similar/identical.

You are on Lift (International Station Square and Shopping Centre Entrance). Skip to the next section.

Lift (International Station Square and Shopping Centre Entrance)

• There is a lift for public use.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Ground Floor/International Station Square, Ground Floor and First Floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 186cm x 215cm (6ft 1in x 7ft 1in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Shopping Centre Internal Area(s). Skip to the next section.

Shopping Centre Internal Area(s)

Collapse all Expand all

• Wayfinding View
  • Digital wayfinders are available.
  • The digital wayfinders have touchscreens which are 115cm to 160cm from the floor.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
• Circulation View
  • The type of flooring in this area is tiles, wood and marble tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; armchairs, chairs with armrests and sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is played in this area.
  • There is a children's play area which is located at the end of the mall, near John Lewis.
• Access View
  • There is step free access in this area.

You are on Food Hall/Area (World Food Court). Skip to the next section.

Food Hall/Area (World Food Court)

Collapse all Expand all

• Access to Food Hall/Area View
  • The food hall/area is located in the centre of Level 1.
  • There is step-free access to the food hall/area.
• Food Hall/Area Details View
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • The lighting levels are good.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Food and/or drinks can be brought to the table.
  • There is a shared seating area.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The distance between the floor and the lowest table is 70cm.
  • The distance between the floor and the highest table is 98cm.
  • Access to the additional seating area is via a 15cm step.
  • Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

You are on Guest Services Counters. Skip to the next section.

Guest Services Counters

• The Guest Services counters are located on the lower ground floor.
• For more information about the Guest Services counters please click here (opens in new tab).

You are on Accessible Toilet(s) (First Floor - Arket - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Arket - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, near Arket.
    This is the right hand facility of the two toilets.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 165cm x 225cm (5ft 5in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 116cm (3ft 10in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.

You are on Accessible Toilet(s) (First Floor - Arket - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Arket - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, near Arket.
    This is the left hand facility of the two toilets.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 165cm x 210cm (5ft 5in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a non-infectious waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 116cm (3ft 10in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.

You are on Standard Toilet(s) (First Floor - Arket). Skip to the next section.

Standard Toilet(s) (First Floor - Arket)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, near Arket.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 65cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
• Comments View
  • The heights of the baby change tables vary between 76cm and 83cm.

You are on Changing Places (First Floor - Moss Bros and Sunglasses Hut). Skip to the next section.

Changing Places (First Floor - Moss Bros and Sunglasses Hut)

Collapse all Expand all

• Location and Access View
  • The facility is located on the first floor, between Moss Bros and Sunglasses Hut.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • The door opens outwards.
  • The door(s) has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 89cm (2ft 11in).
  • The dimensions of the facility are 285cm x 416cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is fair.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 115cm (3ft 9in).
  • The transfer space on the left as you face the toilet is 170cm (5ft 7in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides .
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 79cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is not an emergency alarm for the toilet.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • This facility has a Closomat 'wash and dry' toilet.

You are on Accessible Toilet(s) (First Floor - Moss Bros and Sunglasses Hut - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Moss Bros and Sunglasses Hut - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, between Moss Bros and Sunglasses Hut, between the Changing Place facility and the standard toilets.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 165cm x 250cm (5ft 5in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a non-infectious waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (First Floor - Moss Bros and Sunglasses Hut). Skip to the next section.

Standard Toilet(s) (First Floor - Moss Bros and Sunglasses Hut)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, between Moss Bros and Sunglasses Hut.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the left of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 68cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm (2ft 9in).

You are on Accessible Toilet(s) (First Floor - World Food Court - Left - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - World Food Court - Left - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, to the left of the World Food Court, next to the parent room.
    This is the left facility of the three accessible toilets in this location.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is written text and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 215cm (4ft 9in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • The transfer space is obstructed by a non-infectious waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.

You are on Accessible Toilet(s) (First Floor - World Food Court - Centre - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - World Food Court - Centre - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, to the left of the World Food Court.
    This is the centre facility of the three accessible toilets in this location.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 75cm (2ft 6in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 218cm (4ft 9in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by the female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.

You are on Accessible Toilet(s) (First Floor - World Food Court - Right - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - World Food Court - Right - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the first floor, to the left of the World Food Court.
    This is the right hand facility of the three accessible toilets in this location.
  • There is step-free access into the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Services.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 215cm (4ft 9in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.

You are on Standard Toilet(s) (First Floor - World Food Court). Skip to the next section.

Standard Toilet(s) (First Floor - World Food Court)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, to the left of the World Food Court.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 68cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the larger ambulant cubicles within the standard toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm (2ft 9in).
• Comments View
  • The ambulant cubicles have a single horizontal grab rail which may be to the left or right.

You are on Parent Room(s) (First Floor - World Food Court). Skip to the next section.

Parent Room(s) (First Floor - World Food Court)

Collapse all Expand all

• Location and Access View
  • Family Room - World Food Court is located on the first floor, to the left of the World Food Court.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.

  • The door into the family room is automatic. When entering the family room the door is sensor operated and when exiting the family room the door is push pad operated.

    The height of the push pad is 120cm.

  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Parent Room; sofas and armchairs.
  • The height of the counter is 90cm.
  • There is a microwave on the counter at a height of 110cm.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

  • There are 4 feeding rooms available.

    There is a Winnie the Pooh play area.

• Toilet Facilities View
  • There is not an accessible toilet within the Parent Room.
  • There are standard toilet facilities within the Parent Room.
  • There is a lower toilet for children.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • The height of the baby change table is 80cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Lower Ground Floor link (new tab) - click here
• Ground Floor link (new tab) - click here
• The Street and Chestnut Plaza link (new tab) - click here
• Second Floor link (new tab) - click here