The Mall Walthamstow

45 Selbourne Walk, The Mall, Walthamstow, London E17 7JR

02085 090 016

www.themall.co.uk

Guide Last Updated: 25/11/2016

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Access Guide

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 19:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated within the centre of the area.

  • This venue is situated in Walthamstow.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Walthamstow Central.

  • The nearest underground station is Walthamstow Central.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located under the venue.

  • The car park type is underground.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).

  • The nearest Blue Badge bay is 8m (8yd 2ft) from the Upper Parking Level entrance.

  • The furthest Blue Badge bay is 50m (54yd 2ft) from the Upper Parking Level entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 193cm (6ft 4in).

  • There is not a designated drop off point.

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  • This information is for the entrance located in Zone 1 of the car park.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 134cm (4ft 5in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The door opening is 138cm (4ft 6in) wide.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • There is an identical entrance which serves Zones 2 and 3.

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  • This information is for the entrance located on High Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 186cm (6ft 1in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of and immediately beyond the entrance.

  • The ramp/slope is steep.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

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  • This information is for the entrance located in Selbourne Road.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 176cm (5ft 9in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located bypassing the steps.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located ahead as you enter.

  • There is/are 15+ step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • This information is for the entrance located off Selbourne Walk.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 116cm (3ft 10in).

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  • The desk/counter is 90m (98yd 1ft) from the The Mall Front Entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is a touch screen.

  • The touch screen is at a suitable height for a wheelchair user.

  • The touch screen is for the click and collect service.

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located between each floor.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • These ramped walkways are an alternative way of accessing any floor.

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  • The floors which are accessible by stairs are LG-G-1.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on the right going up.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located on the Selbourne Walk side of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G.

  • The lift is approximately 10m (10yd 2ft) from the car park.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 108cm (3ft 7in).

  • The dimensions of the lift are 195cm x 170cm (6ft 5in x 5ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • This lift serves Zone 1 of the car park.

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  • There is a lift for public use.

  • The lift is located on the Selbourne Road side of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G-1.

  • The lift is approximately 10m (10yd 2ft) from the car park.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 102cm (3ft 4in).

  • The dimensions of the lift are 170cm x 190cm (5ft 7in x 6ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • This lift serves Zones 2 and 3 of the car park.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 12m (13yd 4in) from the Selbourne Road lift.

  • This accessible toilet is located on the first floor.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from shopmobility.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 200cm x 168cm (6ft 7in x 5ft 6in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 100cm (3ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 108cm (3ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading to the toilets.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 126cm (4ft 2in).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the first floor.

  • The female and male toilets are approximately 12m (13yd 4in) from the Selbourne Road lift.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located on the first floor, next to the toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is not level access to the baby change facility.

  • Additional standard toilets are available on the lower ground floor.

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  • Staff do not receive disability awareness / equality training.

  • A bowl of water cannot be provided for an assistance dog.