You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 21:00.
• Tuesday 07:00 - 21:00.
• Wednesday 07:00 - 21:00.
• Thursday 07:00 - 21:00.
• Friday 07:00 - 21:00.
• Saturday 09:00 - 21:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Walthamstow Central.
• The nearest underground station is Walthamstow Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located under the venue.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the Upper Parking Level entrance.
  • The furthest Blue Badge bay is 50m (54yd 2ft) from the Upper Parking Level entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 193cm (6ft 4in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Upper Parking Level Entrance). Skip to the next section.

Outside Access (Upper Parking Level Entrance)

• This information is for the entrance located in Zone 1 of the car park.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 134cm (4ft 5in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 138cm (4ft 6in).

You are on Level Change (Upper Parking Level Entrance). Skip to the next section.

Level Change (Upper Parking Level Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

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• Comments View
  • There is an identical entrance which serves Zones 2 and 3.

You are on Outside Access (High Street Entrance). Skip to the next section.

Outside Access (High Street Entrance)

• This information is for the entrance located on High Street.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 186cm (6ft 1in).

You are on Level Change (High Street Entrance). Skip to the next section.

Level Change (High Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of and immediately beyond the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (Selbourne Road Entrance). Skip to the next section.

Outside Access (Selbourne Road Entrance)

• This information is for the entrance located on Selbourne Road.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 176cm (5ft 9in).

You are on Level Change (Selbourne Road Entrance). Skip to the next section.

Level Change (Selbourne Road Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right immediately beyond the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Outside Access (The Mall Front Entrance). Skip to the next section.

Outside Access (The Mall Front Entrance)

• This information is for the entrance located off Selbourne Walk.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 280cm (9ft 2in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Ramped Walkways to all Floors). Skip to the next section.

Level Change (Ramped Walkways to all Floors)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on both sides immediately beyond the Selbourne Road Entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • These ramped walkways are an alternative way of accessing any floor.

You are on Level Change (Stepped Access to Food Court). Skip to the next section.

Level Change (Stepped Access to Food Court)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the foyer of the shopping centre.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Zone 1). Skip to the next section.

Lift (Zone 1)

• There is a lift for public use.
• The lift is located on the Selbourne Walk side of the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is approximately 10m (10yd 2ft) from the car park.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 195cm x 170cm (6ft 5in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • This lift serves Zone 1 of the car park.

You are on Lift (Zones 2 and 3). Skip to the next section.

Lift (Zones 2 and 3)

• There is a lift for public use.
• The lift is located on the Selbourne Road side of the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are -2, -1, G, 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 10m (10yd 2ft) from the car park.
• Staff do not need to be notified for use of the lift.
• The clear door width is 102cm (3ft 4in).
• The dimensions of the lift are 170cm x 190cm (5ft 7in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift serves Zones 2 and 3 of the car park.
  • Maintenance works were being carried at the time of the survey and was unable to take pictures inside the lifts.

You are on Parent and Baby Room (Parents Room). Skip to the next section.

Parent and Baby Room (Parents Room)

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor, within the food court.
• The parent and baby room is approximately 25m from the Selbourne Road entrance.
• There is ramped/sloped access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 75cm (2ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 75cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There are 3 quiet rooms including chairs with armrests, which are available to use by parents.

You are on Accessible Toilet (Food Court - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Food Court - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the Selbourne Road lift.
  • This accessible toilet is located on the first floor, within the food court.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 105cm (3ft 5in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 290cm x 392cm (9ft 6in x 12ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 173cm (5ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 142cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 93cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 73cm (2ft 5in).
• Comments View
  • There is an additional height adjustable wash basin as show in the photographs.

You are on Level Change (First Floor Toilets). Skip to the next section.

Level Change (First Floor Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located before the entrance to the Male, Female and Accessible toilets.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 126cm (4ft 2in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, within the food court.
  • The female and male toilets are approximately 12m (13yd 4in) from the Selbourne Road lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the first floor, next to the standard toilets.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.