Walthamstow Library

206 High Street, Walthamstow, London E17 7JN

02084 963 000

wf.libs@walthamforest.gov.uk

www.walthamforest.gov.uk/content/walthamstow-library-plus

Guide Last Updated: 25/11/2016

Something changed?

Access Guide

  • Services / facilities within the building include Ground Floor- main and children's library enquiries desk parking permit desk computer room housing benefit office First Floor- newspaper reading area study area with computers birth registration office (by appointment).

  • Monday 09:00 - 19:00.

  • Tuesday 09:00 - 19:00.

  • Wednesday 09:00 - 19:00.

  • Thursday 09:00 - 19:00.

  • Friday 09:00 - 19:00.

  • Saturday 09:00 - 18:00.

  • Sunday 10:00 - 16:00.

  • The venue is in a pedestrian area.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Walthamstow Central.

  • The nearest underground station is Walthamstow Central.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is The Mall.

  • The car park is located off Selbourne Road.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front ot the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 200cm (6ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 122cm (4ft).

1
  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located to the left as you face the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on the right going up.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 4 step(s) to the area/service.

  • There is tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre.

  • The ramp/slope does bypass the step(s).

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  • The desk/counter is 4m (4yd 1ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • At the time of our revisit (November 2016) this counter was not in use.

  • All enquiries are being handled at the main library reception.

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  • This information is for the entrance located from the pedestrianised area, to the left of the main entrance.

  • There is not level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 160cm (5ft 3in).

  • There is a second set of doors.

  • The door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 149cm (4ft 11in).

  • There is a security barrier between the two sets of doors 98cm wide.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 2 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

1
  • The desk/counter is 32m (34yd 2ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • This desk deals with library enquiries and parking permit enquiries.

  • There are also self-service terminals for library enquiries.

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  • There is not level access to the service(s).

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • When entering the library it is necessary to pass through security barriers.

  • The gap between barriers is 98cm and the raised threshold is easily sloped.

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  • This library does not have a regular supply of books in Braille.

  • This library does have a regular supply of books in large print.

  • This library does have a regular supply of books in audio format.

  • There is an ordering service.

  • The library does not have computers with accessible software.

  • Auxiliary aids are not available for computer users.

  • Equipment available for people with a visual impairment includes magnifying glasses.

  • There are computer areas on the ground floor, upper ground floor and in the children's library.

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  • The counter is 30m (32yd 2ft) from the main entrance.

  • There is level access to the counter from the entrance.

  • There is sufficient space to write or sign documents on the counter.

  • The height of the counter is low (76cm or below).

  • There is not a hearing assistance system.

  • Lighting levels are medium.

  • This office is for housing benefit claimants to provide documents to support a claim.

  • There are computers and telephones to contact the council for further enquiries.

  • The waiting area has chairs with armrests.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located leading to the upper ground floor and the High Street entrance.

  • There is/are 2 step(s) to the area/service.

  • The lighting levels at the step(s) are bright.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • There is a lift to access this area/service.

  • The lift does bypass the step(s).

  • There are two similar medium marked steps without handrails from the main ground floor to the upper ground floor level.

  • The main lift can be used to bypass both these level changes.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located next to the stairs.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-UG-1.

  • The lift is approximately 32m (34yd 2ft) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There are lipped thresholds just before the lift on the ground and first floors.

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  • There is a lift for public use.

  • The lift is located between the two sets of doors at the main entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 1m (3ft 3in) from the main entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • This lift is a staff lift that is used for accessing the birth registration service and accessible toilet on the first floor.

  • The public need to be accompanied to use this lift.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.

  • This accessible toilet is located to the right after the entrance foyer.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is light.

  • The dimensions of the accessible toilet are 145cm x 255cm (4ft 9in x 8ft 4in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 74cm (2ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 103cm (3ft 5in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is fair.

  • The lighting levels are ultraviolet.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 95cm (3ft 1in).

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located on the first floor, ahead past the lift.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 104cm (3ft 5in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the ground floor.

  • The female and male toilets are approximately 18m (19yd 2ft) from the main entrance.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are ultraviolet.

  • There are additional standard toilets on the first floor of the library and next to the Birth Registation Service office (photographs 2 and 3).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located leading to each set of toilets.

  • There is/are 2 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is not a/are not handrail(s) at the step(s).

  • There are similar steps to access the standard toilets on the first floor in the Birth Registration Service.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water cannot be provided for an assistance dog.

  • Home visits / services are not available.