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Wishaw Train Station

Central Station, Station Road, Wishaw, North Lanarkshire, ML2 0EX

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Access Guide

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Assisted Travel Contact Information

  • Assisted Travel Helpline telephone number: 0800 912 2 901
  • Assisted Travel Text Relay service, (for the hard of hearing): 18001 0800 912 2 901
  • http://www.scotrail.co.uk/facilities/disability-and-inclusion.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Ticket Office)

  • Monday 06:20 - 20:05.
  • Tuesday 06:20 - 20:05.
  • Wednesday 06:20 - 20:05.
  • Thursday 06:20 - 20:05.
  • Friday 06:20 - 20:05.
  • Saturday 06:20 - 20:05.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the rear of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
    • The nearest designated bay is 30m (32yd 2ft) from the platform 2 entrance.
    • The furthest designated bay is 34m (37yd 7in) from the platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Platform 1 - Station Road Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 120cm (3ft 11in) wide.

Level Change (Platform 1 - Station Road Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 10 step(s) to the area / service.
  • The step(s) is/are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Platform 2 - Car Park Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 170cm (5ft 7in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Counter (Ticket Office Station Road Entrance)

  • The counter is 35m (38yd 10in) from the car park entrance.
  • There is level access to the counter from the entrance.
  • There is not a touchscreen.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The height of the counter is medium.
  • The type of system is a fixed loop.
  • The hearing assistance system is not available only on request.
  • Staff are trained to use the system.
  • Lighting levels are medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 20:05 - 06:20 Monday to Saturday and all day Sunday.
  • There is a ticket office.
  • The ticket office is located to the left of the car park entrance.
  • The ticket office is 12m (13yd 4in) from the car park entrance.
  • The train companies operating from within this station are ScotRail.
  • Please click here for access information for ScotRail.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the station.
  • The taxi rank is 45m (49yd 8in) from the Station Road entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2.
  • The platform(s) accessed by ramp / slope is / are 1.
  • Additional Station Information View
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 2m (2yd 7in) from the Ticket Office Entrance.
    • The accessible toilet is located to the right as you enter the ticket office.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 230cm x 300cm (7ft 7in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.