You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 912 2 901
• Assisted Travel Text Relay service, (for the hard of hearing): 18001 0800 912 2 901.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 400cm x 650cm (13ft 1in x 21ft 4in).
  • The nearest designated bay is 11m (12yd 1in) from the main entrance.
  • The furthest designated bay is 16m (17yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the right of the car park.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically (away from you).
• The doors are double width.
• The door opening is 138cm (4ft 6in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Platform 1 Waiting Area). Skip to the next section.

Outside Access (Platform 1 Waiting Area)

• This information is for the entrance located to the side of platform 1.
• There is not level access into the venue.
• The main door(s) open automatically (towards you).

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The doors are single width.
  • The door opening is 92cm (3ft) wide.
• Comments View
  • There is an alternative entrance with double width heavy doors (146cm), which open towards you.

You are on Level Change (Platform 1 Waiting Area). Skip to the next section.

Level Change (Platform 1 Waiting Area)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the single automatic door.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the right going up.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the double doors.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

You are on Outside Access (Platform 2/3 Waiting Area). Skip to the next section.

Outside Access (Platform 2/3 Waiting Area)

• This information is for the entrance located on the lower platform 3 side, near the steps.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 132cm (4ft 4in) wide.

You are on Level Change (Platform 2/3 Waiting Area). Skip to the next section.

Level Change (Platform 2/3 Waiting Area)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located in the doorway.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The step(s) is / are shallow.
• The steps do not have handrails.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 8m (8yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 112m (122yd 1ft) from the lift.
• This office is located on the lower section, between platforms 2 and 3.
• There is a ticket office.
• The ticket office is located to the left from the main entrance.
• The ticket office is 9m (9yd 2ft) from the main entrance.
• The train companies operating from within this station are ScotRail.
• Please click here for access information for ScotRail.
• There is a taxi rank at the station.
• The taxi rank is located to the left, before the designated parking.
• The taxi rank is 25m (27yd 1ft) from the main entrance.
• Shops and services within the station include WHSmith.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 4.
• The platform(s) accessed by lift is / are 1-4.
• The platform(s) accessed by ramp / slope is / are 1-3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-4.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please contact a member of staff.
• Comments View
  • There are help points on each platform.

You are on Level Change (Platforms 2 and 3). Skip to the next section.

Level Change (Platforms 2 and 3)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down from platform 2 to platform 3.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading down from platform 2 to platform 3.
• There is / are 4 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is also a moderate ramp without handrails between the main ramp and staff car park.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-P.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Platforms 1, 2 and 3). Skip to the next section.

Lift (Platforms 1, 2 and 3)

• There is a lift for public use.
• The lift is located beyond the ticket office, to the right.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-P.
• The lift is 46m (50yd 11in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 94cm x 210cm (3ft 1in x 6ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a similar lift to platforms 2 and 3 which is 28m from the main entrance.

You are on Lift (Platform 4). Skip to the next section.

Lift (Platform 4)

• There is a lift for public use.
• The lift is located to the left of the station as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-P.
• The lift is 50m (54yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Platforms 1, 2 and 3 Lift Bridge). Skip to the next section.

Level Change (Platforms 1, 2 and 3 Lift Bridge)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading towards the lifts and over to platform 1.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 14m (15yd 11in) from the main entrance.
  • The accessible toilet is located within the standard male and female toilets.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • There are separate male and female accessible toilets.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There are 88cm wide push pad operated doors which open away from you to enter the toilets.
  • The key for the toilets is kept in the lower platform 2/3 office. Staff should be able to assist if required.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located to the right beyond the ticket office.
  • The female toilets are 14m (15yd 11in) from the main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located to the left beyond WHSmith.
  • The male toilets are 12m (13yd 4in) from the main entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Comments View
  • These toilets require a key which is available from the lower platform 2/3 station office.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.