Access Guide
Introduction
- If you would like more information about this venue or what to do in Lanarkshire, go to www.visitlanarkshire.com.
Assisted Travel Contact Information
- Assisted Travel Helpline telephone number: 0800 912 2 901
- Assisted Travel Text Relay service, (for the hard of hearing): 18001 0800 912 2 901.
Location
- There is a bus stop within 150m (164yds) of the venue.
Opening Times (Ticket Office)
- Monday 05:30 - 00:00.
- Tuesday 05:30 - 00:00.
- Wednesday 05:30 - 00:00.
- Thursday 05:30 - 00:00.
- Friday 05:30 - 00:00.
- Saturday 05:30 - 00:00.
- Sunday 07:30 - 00:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located at the side of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 640cm x 590cm (20ft 12in x 19ft 4in).
- The nearest designated bay is 5m (5yd 1ft) from the platform 2 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located to the left just before you enter platform 2.
- There is not a dropped kerb from the drop off point.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- platform 1 is accessible via Elmbank Street.
Level Change (Platform 1 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the right going up.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading down to platform 1.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does not bypass the step(s).
Outside Access (Platform 2 Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
View
- Platform 2 is accessed via Belvidere Road.
Level Change (Platform 2 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading up to platform 2.
- There is / are 9 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does bypass the step(s).
Reception (Ticket Office)
- The desk is 10m (10yd 2ft) from the platform 1 entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the station.
- Motorised scooters are welcomed in public parts of the venue.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20:05 - 06:20 Monday to Saturday and 16:45 - 09:10 on Sundays.
- There is a ticket office.
- The ticket office is located on platform 1.
- The ticket office is 10m (10yd 2ft) from the platform 1 entrance.
- The train companies operating from within this station are ScotRail.
- Please click here for access information for ScotRail.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1-2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are not available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.