University College Hospital Main Building

235 Euston Road, London NW1 2BU

020 3456 7890

PALS@uclh.nhs.uk

www.uclh.nhs.uk

Guide Last Updated: 04/09/2018

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Access Guide

  • Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. University College Hospital (UCH) is not located within the congestion zone.

  • No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.

  • The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.

  • The nearest National Rail station is Euston.

  • Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital in the Atrium.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.

  • The email address for the Patient Advice and Liaison Service (PALS) is PALS@uclh.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found on the ground floor of the hospital in the Atrium.

  • Volunteers do not receive disability awareness / equality training.

  • Hospital staff do not receive disability awareness / equality training.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • Mobility aids are available to help patients move around and include; wheelchairs and crutches.

  • To obtain mobility aids please contact the main reception.

  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located at the rear of the hospital.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is a shared surface.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are signposted but have no markings.

  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located on Beaumont Place.

  • There is a dropped kerb from the drop-off point.

  • The dropped kerb does not have tactile paving.

  • There are not parking charges for the hospital car park.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the Blue Badge parking entrance.

  • The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.

  • Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.

  • Blue Badge parking bays cannot be booked in advance.

  • The UCLH email address for Blue Badge parking enquiries is disabledparkingatuclh@uclh.nhs.uk.

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  • As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.

  • The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.

  • Patients can call 0203 447 3013 to request a dispensation notice in advance.

  • Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.

  • Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at cancer.centre@uclh.nhs.uk

  • Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.

  • An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via DisabledparkingatUCLH@uclh.nhs.uk

  • Contact details will be put on all outpatient letters.

  • In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.

  • As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.

  • On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.

  • Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).

  • They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).

  • Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.

  • On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.

  • The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at DisabledparkingatUCLH@uclh.nhs.uk.

  • The University College Hospital main building is open 24 hours.

  • This information is for the entrance located at the front of the hospital.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped or stepped access at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically (towards you).

  • The main automatic door(s) is/are push pad activated.

  • The door(s) is/are double width.

  • The width of the door opening is 170cm.

  • The ramp/slope is located to the right as you face the entrance.

  • The ramp/slope gradient is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on the left going up.

  • The ramp/slope does bypass the step(s).

  • The step(s) is/are located in front of the entrance.

  • There is/are 6 step(s).

  • There is not tactile paving at the top and bottom of the step(s).

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre going up.

  • Next to the automatic doors is a set of revolving doors.

  • There is a touch sensor button at both the entry and exit points that will slow the revolving doors down.

  • The width of the revolving door openings is 187cm.

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  • This information is for the entrance located at the rear of the hospital.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically (towards you).

  • The main automatic door(s) is/are push pad activated.

  • The door(s) is/are double width.

  • The width of the door opening is 170cm.

  • Next to the automatic doors is a set of revolving doors.

  • There is a touch sensor button at both the entry and exit points that will slow the revolving doors down.

  • The width of the revolving door openings is 187cm.

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  • The main reception is located in the ground floor Atrium.

  • The reception area/desk is approximately 13m (14yd 8in) from the Blue Badge parking entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception area/desk.

  • The lighting levels at the reception area/desk are medium.

  • The height of the reception desk is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the desk.

  • The desk is staffed.

  • There is a lowered section at the end of the reception counter but it wasn't being used to serve visitors at the time of the survey.

  • The height of the lowered section is 77cm.

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  • There is level access once inside.

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Wayfinding signage is available.

  • Dementia friendly signage is not provided.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • The lighting levels are varied.

  • The hearing assistance system is available from the outpatients department.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 6m from the Blue Badge parking entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is stone.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • Some chairs with armrests are available.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is not a television.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • The floors which are accessible by stairs are B-LG-G-1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • The stairs are located to the left as you pass the inpatient lifts.

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  • There is a lift for public use.

  • The lift is located to the right as you pass the main reception.

  • The lift is approximately 30m (32yd 2ft) from the Blue Badge parking entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-LG-G-1-2.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 200cm x 186cm (6ft 7in x 6ft 1in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are three lifts with identical specifications.

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  • There is a lift for public use.

  • The lift is located to the right as you enter the Blue Badge parking entrance.

  • The lift is approximately 13m (14yd 8in) from the Blue Badge parking entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-LG-G-1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 200cm x 186cm (6ft 7in x 6ft 1in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are 6 standard lifts in this area.

  • The 3 lifts to the right do not stop at floors 1-6.

  • The 3 lifts to the left call at all floors.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located in a corridor off the far left corner of the atrium.

  • This accessible toilet is approximately 32m (34yd 2ft) from the Blue Badge parking entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The dimensions of the accessible toilet are 210cm x 270cm (6ft 11in x 8ft 10in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 135cm (4ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is push.

  • There is not a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 103cm (3ft 5in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 112cm (3ft 8in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 97cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 76cm (2ft 6in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 95cm (3ft 1in).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left as you enter, off the waiting area.

  • The female and male toilets are approximately 12m (13yd 4in) from the Blue Badge parking entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are medium.

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