The Royal London Hospital for Integrated Medicine

Royal London Hospital for Integrated Medicine, 60 Great Ormond Street, London WC1N 3HR

0845 155 5000 or 020 3456 7890

PALS@uclh.nhs.uk

www.uclh.nhs.uk

Guide Last Updated: 01/12/2017

Something changed?

Access Guide

  • If you are driving to any of the University College London Hospitals please be aware that most of their hospitals are within the Congestion Charge zone.

  • Parking spaces in the area can be difficult to find. Normal Blue Badge restrictions apply in Queen Square and streets close to the Square. Please check the restrictions of your badge within Camden. Parking meter bays are available in Queen Square and Great Ormond Street. There is also an NCP underground car park at Brunswick Square.

  • The following bus stops are available for the hospital; Southampton Row - No's 59, 68, 91, 168, 188, 501. Theobald's Road - No's 19, 38, 55, 243. High Holborn / New Oxford Street - No's 8, 25, 242, 501, 521.

  • Euston Station, King's Cross Station and St Pancras Station are all within a 15 minute walk from the hospital.

  • Russell Square (Piccadilly Line) and Holborn (Central and Piccadilly Lines) are both a short walk from the hospital.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.

  • The email address for the Patient Advice and Liaison Service (PALS) is PALS@uclh.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found in the reception area.

  • Volunteers do not receive disability awareness / equality training.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.

  • The on street Blue Badge parking bay(s) is/are located on on Queen Square.

  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 365cm x 450cm (11ft 12in x 14ft 9in).

  • The dimensions of the on street Blue Badge parking bays vary in size.

  • There are not parking charges for the on street Blue Badge parking bay(s).

  • Parking is free for Blue Badge holders.

  • Free parking for Blue Badge holders is for 2 hours only.

  • There is not a designated drop-off point.

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  • Monday 08:30 - 20:00.

  • Tuesday 08:30 - 20:00.

  • Wednesday 08:30 - 20:00.

  • Thursday 08:30 - 20:00.

  • Friday 08:30 - 20:00.

  • Saturday 08:30 - 20:00.

  • Sunday 08:30 - 20:00.

  • This information is for the entrance located on Great Ormond Street.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The bell is in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 140cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 155cm.

  • The ramp/slope is located either side of the entrance.

  • The ramp/slope gradient is moderate.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on both sides going up.

  • The width of the ramp/slope is 134cm (4ft 5in).

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  • The RLHIM reception is located to the right as you enter.

  • The reception area/desk is approximately 5m (5yd 1ft) from the Royal London Hospital for Integrated Medicine main entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception area/desk.

  • The lighting levels at the reception area/desk are medium.

  • The height of the reception desk is high (110cm+).

  • There is sufficient space to write or sign documents on the desk.

  • There is a low section of the desk (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the desk.

  • There is not a clear knee recess beneath the low section of the desk.

  • The desk is staffed.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

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  • The cashiers counter is located to the right as you enter the Royal London Hospital for Integrated Medicine main entrance.

  • The counter is approximately 5m (5yd 1ft) from the RLHIM main entrance.

  • Clear signage for the counter is visible from the entrance.

  • There is step free access to the counter.

  • The lighting levels at the counter are medium.

  • The height of the counter is low (76cm or lower).

  • There is sufficient space to write or sign documents on the counter.

  • There is a clear knee recess beneath the low section of the counter.

  • The counter is staffed.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

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  • There is level access once inside.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Wayfinding signage is available.

  • Dementia friendly signage is not provided.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.

  • The lighting levels are varied.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 3m from the Royal London Hospital for Integrated Medicine main entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • All chairs have armrests.

  • No tables are permanently fixed.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is not a television.

  • Vending machines are not available.

  • A water dispenser is not available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • The floors which are accessible by stairs are LG-G-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located ahead as you enter.

  • The lift is approximately 13m (14yd 8in) from the Royal London Hospital for Integrated Medicine main entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G-1-2-3-4-5.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 87cm (2ft 10in).

  • The dimensions of the lift are 95cm x 200cm (3ft 1in x 6ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are not within 90cm - 120cm from the floor.

  • Floor 5 button is over 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located to the right as you enter.

  • This accessible toilet is approximately 15m (16yd 1ft) from the Royal London Hospital for Integrated Medicine main entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The dimensions of the accessible toilet are 193cm x 195cm (6ft 4in x 6ft 5in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 114cm (3ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 122cm (4ft).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 100cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The unisex toilets that were surveyed are located to the right as you enter.

  • The unisex toilet(s) is/are 16m (17yd 1ft) from the Royal London Hospital for Integrated Medicine main entrance.

  • Inside the venue, there is level access to the unisex toilet(s).

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are medium.

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