Spa Valley Railway

West Station, Tunbridge Wells, Kent TN2 5QY

01892 537 715

enquiries@spavalleyrailway.co.uk

www.spavalleyrailway.co.uk

Guide Last Updated: 31/05/2021

Something changed?

Access Guide

  • The station opens between 2nd April and 31st October.

  • It reopens for specified weekends in December.

  • The station is generally open between 10:00 - 17:00 on running days.

  • The station is staffed entirely by volunteers.

  • The venue is situated within the centre of the town.

  • This venue is situated in Tunbridge Wells.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Tunbridge Wells.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Union House Car Park.

  • The car park is located in Eridge Road.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • Customers can park for 2.5 hours in the Sainsburys car park directly outside the station.

  • The photograph shows this car park.

1
  • This information is for the entrance located at the front of the station.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 132cm (4ft 4in) wide.

  • There is a 2cm threshold at this entrance.

1
  • The reception desk is 5m (16ft 5in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is not a hearing assistance system.

1
  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

  • Customers cannot charge scooters or wheelchairs at the venue.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located between the station building and the platform.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are steps to access this area / service.

  • The steps are located between the station building and the platform.

  • There is / are 3 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp is used to bypass the steps.

1
2
  • There are generally 3 member(s) of staff on duty.

  • The station is staffed.

  • There is not an office to obtain help.

  • The station is not staffed between 17:00 - 10:00.

  • There is a ticket office.

  • The ticket office is located at the front of the station.

  • The ticket office is 5m (16ft 5in) from the main entrance.

  • The train companies operating from within this station are Spar Valley Railway.

  • There is not a taxi rank at the station.

  • Shops and services within the station include the Station Gift Shop.

  • All key concourse shops and services have level access.

  • There are 1 platform(s) in the station.

  • Announcements on platforms are audio.

  • Accessible toilets are not located on the platform(s).

  • Accessible toilets are located on the main station concourse.

  • There is a wheelchair available to borrow.

  • To borrow a wheelchair, contact a member of staff.

1
  • This information is for platform(s) 1.

  • The platform(s) accessed by ramp / slope is / are 1.

1
2
  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 30m (33yd) from the main entrance.

  • The accessible toilet is located at the rear of the station building.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 92cm (3ft 0in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 75cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • No emergency alarm fitted in the cubicle.

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 108cm (3ft 7in) high.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The sink is 75cm (2ft 6in) high.

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

  • The floor surface leading to the adapted toilet is very uneven in places.

1
  • Standard toilets are available.

  • The female and male toilets are located at the rear of the station building.

  • The female and male toilets are 25m (27yd) from the main entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in all the toilets.

  • The height of the baby change table once extended is 72cm (2ft 4in).

  • Inside the venue, there is level access to the baby change facility.

  • The photographs show the standard male toilet.

1
2
  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.