Royal Victoria Place Shopping Centre

Royal Victoria Place, Tunbridge Wells, Kent TN1 2SS

01892 514 141/01892 506 620

concierge@royalvictoriaplace.com

www.royalvictoriaplace.com

Guide Last Updated: 25/08/2017

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Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Tunbridge Wells.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Tunbridge Wells.

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 10:30 - 16:30.

  • Centre Christmas opening hours are:

  • Week commencing 16/12/13-23/12/13:

  • 09:00 – 20:00 Monday – Friday 09:00 – 19:00 Saturday 10:30 – 16:30 Sunday

  • 09:00 – 17:00 Christmas Eve

  • 11:00 – 18:00 Boxing Day

  • 09:00 – 19:00 27/12/13

  • 09:00 – 18:00 28/12/13

  • 10:30 – 16:30 29/12/13

  • 09:00 – 18:00 30/12/13

  • 09:00 – 17:00 New Year’s Eve

  • Closed - New Year’s Day

  • 09:00 – 20:00 2/01/14

  • The centre then resumes normal hours..

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the side of the venue.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 345cm x 595cm (11ft 4in x 19ft 6in).

  • The nearest designated bay is 5m (16ft 5in) from the car park entrance.

  • The furthest designated bay is 48m (52yd) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 203.

  • There are designated spaces on both levels 4 x 23 and level 6 x 13, with sloped access into the centre.

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  • This information is for the entrance located on Mount Pleasant.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 169cm (5ft 7in) wide.

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  • This information is for the entrance located on level 4 of the car park.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 129cm (4ft 3in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located at the front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • The reception desk is 100m (109yd) from the main entrance.

  • There is not level access to reception from the entrance.

  • The reception desk is high height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

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  • There is not level access to the service.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers can charge scooters or wheelchairs at the venue.

  • There are easy/moderate slopes throughout the malls.

  • Assistance may be needed with some of them.

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  • The floors which are accessible by stairs are LG-G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-G-1-2.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are clearly marked.

  • The lighting level is bright.

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  • There is a lift for public use.

  • The lift is located in the middle of the mall.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-8.

  • The lift is 37m (40yd) from car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 148cm x 153cm (4ft 10in x 5ft 0in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

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  • The floors which are accessible by stairs are 1-2-3-4-5-6-7-8.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located opposite the car park entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1-2-3-4-5-6-7-8.

  • The lift is 5m (16ft 5in) from car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 195cm x 140cm (6ft 5in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks cannot be brought to the table.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 6m (19ft 8in) from the lift.

  • The distance between the floor and the lowest table is 69cm (2ft 3in).

  • The distance between the floor and the highest table is 69cm (2ft 3in).

  • Monday 08:00 - 18:00.

  • Tuesday 08:00 - 18:00.

  • Wednesday 08:00 - 18:00.

  • Thursday 08:00 - 18:00.

  • Friday 08:00 - 18:00.

  • Saturday 08:00 - 18:00.

  • Sunday 09:30 - 16:30.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • The accessible toilet is 20m (22yd) from the centre lift.

  • The accessible toilet is located off the food hall.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 83cm (2ft 9in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 165cm x 245cm (5ft 5in x 8ft 0in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 93cm (3ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 110cm (3ft 7in) high.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 110cm (3ft 7in) high.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

  • There are 2 adapted toilets off the food hall, 1 at the opposite end of the 1st floor mall and 1 inside the Fiveways entrance on level 2.

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  • Standard toilets are available.

  • The female and male toilets are located off the food court.

  • The female and male toilets are 30m (33yd) from the centre lift.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the standard toilets.

  • The height of the baby change table once extended is 86cm (2ft 10in).

  • Inside the venue, there is level access to the baby change facility.

  • There are more standard toilets at the opposite end of the 1st floor mall.

  • The photographs show the male standard toilet and the baby change unit respectively.

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level 3.