Tower of London

Tower Hill, London EC3N 4AB

0844 482 7777

visitorservices_TOL@hrp.org.uk

www.hrp.org.uk/TowerOfLondon

Guide Last Updated: 10/05/2017

Something changed?

Access Guide

  • The Tower is an historic site, located on a hill. Access for wheelchair users is difficult due to small passageways, stairs and cobbled walkways.

  • Monday 10:00 - 17:30..

  • Tuesday 09:00 - 17:30..

  • Wednesday 09:00 - 17:30..

  • Thursday 09:00 - 17:30..

  • Friday 09:00 - 17:30..

  • Saturday 09:00 - 17:30..

  • Sunday 10:00 - 17:30..

  • Last admission is at 17.00..

  • Monday 10:00 - 16:30..

  • Tuesday 09:00 - 16:30..

  • Wednesday 09:00 - 16:30..

  • Thursday 09:00 - 16:30..

  • Friday 09:00 - 16:30..

  • Saturday 09:00 - 16:30..

  • Sunday 10:00 - 16:30..

  • Last admission is at 16.00..

  • The venue is situated within the centre of the city.

  • This venue is situated in London.

  • The venue is situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Fenchurch Street.

  • The nearest underground station is Tower Hill.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Tower Hill Coach and Car Park.

  • The car park is located behind the Welcome Centre, across Tower Hill.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • Tower Hill Coach and Car Park contains several designated bays, lift access and adapted and standard toilets.

1
  • There is not level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • There is a hearing assistance system.

  • The Ticket Desks are located outside the main site, further up Tower Hill from the main entrance.

  • There is a separate ticket desk for groups located between these and the Welcome Centre.

1
2
  • There is not level access into the venue.

  • The bell is not in a suitable position to allow wheelchair users to gain access.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 164cm (5ft 5in) wide.

  • The Welcome Centre is located outside the main site, further down Tower Hill from the Ticket Desks.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is not a level landing at the top of the ramp.

1
  • The reception desk is 2m (6ft 7in) from the Welcome Centre entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is not a hearing assistance system.

  • The Welcome Centre provides visitor information on the Tower of London, particularly access information, and allows visitors to buy tickets using credit cards.

  • There is also a short video giving an overview of the Tower and it's history shown here.

1
2
  • This information is for the entrance located on Tower Hill.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • The door opening is 120cm (3ft 11in) wide.

  • There is a similar entrance on the south of the site, by the Thames, for groups (shown in photograph 2).

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down from Tower Hill to the entrance.

  • The ramp or slope is steep.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

1
  • The reception desk is 55m (60yd) from the main entrance.

  • There is not level access to reception from the entrance.

  • The reception desk is high height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is not a hearing assistance system.

1
  • There are steps to access this area / service.

  • The steps are located leading up to the reception desk.

  • There is / are 1 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do not have handrails.

1
  • There is not level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is steep.

  • The ramp or slope is permanent.

  • Please contact leading up past the White Tower to Jewell House.

  • There are steps to access this area / service.

  • The steps are located throughout the venue.

  • There are ramps of varying degrees throughout the grounds. Many of these have a cobbled surface.

  • There are many sets of steps, mainly deep and with handrails on at last 1 side, throughout the grounds.

  • For more details of access around the site, including the number of stairs to the main areas, please see theTower of London's own access guide.

  • .

1
2
  • Exhibits can be audio described.

  • Tactile signage for exhibits is not available.

  • The availability of tactile signage depends on exhibition.

  • Braille signage for exhibits is available.

  • Touch tours are available.

  • The availability of touch tours depends on exhibition.

  • Video tours are available.

  • There is a hearing assistance system.

  • The hearing system is a fixed loop.

  • Staff are trained to use the the hearing system.

  • A deposit is not required for the hearing system.

  • Concessions are available.

  • There is a wheelchair to borrow.

  • To borrow the wheelchair, ask at the Welcome Centre.

1
2
  • This information is for the entrance located on the north side of the site.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 136cm (4ft 6in) wide.

  • Visitors leave through a similar door at the side of Jewel House.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

1
  • There is not level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Lighting levels are low.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • There is a moving walkway on which you travel to view the Crown Jewels.

  • The speed varies depending on how busy the Jewel House is.

  • Jewel House Wardens will stop the walkway for wheelchair users on request.

  • A lift gives access to a platform overlooking the showcases, where the Jewels can be viewed for longer.

  • Also, there is more information about the Crown Jewels and tactile models of five of the objects, which can be explored by touch.

  • The Jewel House Wardens have tactile raised 2D images of the Crown Jewels for visually impaired and blind visitors, available on request.

  • .

  • There is a ramp or slope to access this service.

  • The ramp or slope is located throughout the areas showing the Coronation films.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There are steps to access this area / service.

  • The steps are located in the Crown Jewels Room.

  • There is / are 3 step(s) to the area / service.

  • Lighting levels at the steps are low.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps lead up to a platform to view the Crown Jewels above the moving walkway.

  • This information is for the entrance located in the north west corner of the site.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 145cm (4ft 9in) wide.

  • The chapel can only be accessed as part of a Yeoman Warder guided tour.

1
  • There are steps to access this area / service.

  • The steps are located leading down to the entrance.

  • There is / are 4 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • A stair climber is available to overcome these steps, shown in photograph 2.

  • There is also a shallow step in front of the entrance.

1
2
  • This information is for the entrance located at the rear of the Tower, opposite Jewell House.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 152cm (4ft 12in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 140cm (4ft 7in).

1
  • The floors which are accessible by stairs are B-G.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • To access the other floors of the White Tower there is a combination of steps similar to these and deep, spiral stairs.

  • There are Braille materials, raised image cards and a short video detailing the history of the White Tower in the basement.

1
2
  • There is a lift for public use.

  • The lift is located just inside the White Tower accessible entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-G.

  • The lift is 5m (16ft 5in) from White Tower accessible entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 75cm x 140cm (2ft 6in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

  • Visitors are accompanied in this lift by a member of staff.

1
2
  • This information is for the entrance located on the south side of the site.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are single width.

  • The doors are heavy.

  • The door opening is 105cm (3ft 5in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 80cm (2ft 7in).

  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 3 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do not have handrails.

1
2
  • The following information is for the cafe.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 7m (22ft 12in) from the New Armouries Cafe entrance.

  • The distance between the floor and the lowest table is 64cm (2ft 1in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is main meals and snacks.

  • There is also a cafe kiosk outside by the South Wall and the gift shop. .

  • Monday 10:00 - 17:00..

  • Tuesday 10:00 - 17:00..

  • Wednesday 10:00 - 17:00..

  • Thursday 10:00 - 17:00..

  • Friday 10:00 - 17:00..

  • Saturday 10:00 - 17:00..

  • Sunday 10:00 - 17:00..

1
2
  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 272m (297yd) from the main entrance.

  • The accessible toilet is located in the toilet area, behind Jewell House.

  • There is not level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is light.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 112cm x 175cm (3ft 8in x 5ft 9in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 101cm (3ft 4in) high.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

  • Baby Change Facilities

  • Baby change facilities are located within the venue.

  • The baby change facilities are located in the adapted toilet.

  • There are 2 adapted toilets here. The other has the transfer space on the left, and no baby charge facilities.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the adapted toilets.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 138cm (4ft 6in).

1
  • Standard toilets are available.

  • The female and male toilets are located in the south east corner of the site.

  • The female and male toilets are 130m (142yd) from the main entrance.

  • Inside the venue, there is not level access to the female and male toilet.

  • Lighting levels are medium.

  • These toilets are accessed via easy and moderate ramps from the main entrance.

  • There are also Standard toilets available in the toilet area behind Jewell House. The male toilets here are accessed by steps.

1
2
  • Staff do receive disability awareness / equality training.

  • Documents are available in Braille.

  • Documents are available in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.

  • Staff are Text Relay aware.

  • Plastic cups are available.

  • Plastic cutlery is available.

  • Drinking straws are available on request.