Intu Lakeside

West Thurrock Way, West Thurrock, Essex RM20 2ZP

01708 869 933

www.lakeside.uk.com

Guide Last Updated: 05/10/2016

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Access Guide

  • Monday 10:00 - 22:00.

  • Tuesday 10:00 - 22:00.

  • Wednesday 10:00 - 22:00.

  • Thursday 10:00 - 22:00.

  • Friday 10:00 - 22:00.

  • Saturday 09:00 - 21:00.

  • Sunday 11:00 - 17:00.

  • The shopping centre is open on Bank Holidays from 10:00 - 19:00..

  • The venue is situated outside the centre of the town.

  • This venue is situated in West Thurrock.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chafford Hundred.

  • The venue is in a shopping mall.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is at the side of the venue.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).

  • The car park type is both open air and multi storey.

  • The nearest designated bay is 20m (22yd) from the main entrance.

  • The furthest designated bay is 100m (109yd) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does have tactile paving.

  • The patron does have to cross a road.

  • The road is generally quiet.

  • The car park does have a height restriction barrier.

  • The maximum height is 200.

  • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.

  • There are a total of 12 car parks around the shopping centre.

  • Car park's 9 & 10 have both covered disabled parking and open disabled parking.

  • These car parks are located adjacent to Debenhams.

  • Car park 6 also has open disabled parking.

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  • This information is for the entrance located to the side of the centre next to Debenhams.

  • There is level access into the venue.

  • The main doors open automatically.

  • The door opening is 157cm (5ft 2in) wide.

  • This is the main entrance for car park's 9 & 10.

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  • This information is for the entrance located at the side of the venue.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The door opening is 150cm (4ft 11in) wide.

  • This is the main entrance to car park 6.

  • Disabled parking is available in this car park.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • Customers can charge scooters or wheelchairs at the venue.

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  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1-2.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are clearly marked.

  • The lighting level is bright.

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  • There is a lift for public use.

  • The lift is located directly in front of Primark on each level.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2.

  • The lift is 100m (109yd) from main entrance.

  • The clear door width is 130cm (4ft 3in).

  • The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • The reception desk is 20m (22yd) from the lift.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk has a lowered section.

  • Lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • The information desk is located on level 2 of the shopping centre.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.

  • This accessible toilet is located on the left hand side before you enter Debenhams.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).

  • There is not a lateral transfer space.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 120cm (3ft 11in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • A lift is available in the toilet area to take you down from level 2.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 1000m (1093yd 1ft) from the main entrance.

  • This accessible toilet is located on the right hand side before you enter House Of Fraser.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 178cm x 184cm (5ft 10in x 6ft).

  • There is a lateral transfer space.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 120cm (3ft 11in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • A lift is available in the toilet area to take you down from level 2.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.

  • This accessible toilet is located on level 3 in the food court.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 210cm x 225cm (6ft 11in x 7ft 5in).

  • There is a lateral transfer space.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 120cm (3ft 11in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left before you enter Debenhams.

  • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • There are both accessible and standard toilets available at either end of level 1 and next to Well Heeled on level 3.

  • Baby change facilities are available in Boots, Debenhams, House of Fraser, Marks & Spencer and on level 3 next to T Shirt Print.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located as you enter the male & female toilets.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 125cm (4ft 1in).

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  • Standard toilets are available.

  • The female and male toilets are located on the right before you enter House of Fraser.

  • The female and male toilets are 1000m (1094yd) from the main entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

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  • Standard toilets are available.

  • The female and male toilets are located on level 3 in the food court.

  • The female and male toilets are 15m (16yd) from the lift.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are medium.

  • Baby change facilities are not located within the venue.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service cannot be requested.

  • Staff are Text Relay aware.

  • Children are welcomed at the venue.

  • The picture shows the baby change facility available on level 3 of the shopping centre.

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