Grays Shopping Centre

The Mall, Grays, Essex RM17 6QE

01375 378 794

Guide Last Updated: 18/04/2017

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Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Grays.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Grays.

  • Monday 07:00 - 18:00.

  • Tuesday 07:00 - 18:00.

  • Wednesday 07:00 - 18:00.

  • Thursday 07:00 - 18:00.

  • Friday 07:00 - 18:00.

  • Saturday 07:00 - 18:00.

  • Sunday 10:00 - 16:00.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is multi storey.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 370cm x 440cm (12ft 2in x 14ft 5in).

  • The nearest designated bay is 10m (32ft 10in) from the lift.

  • The furthest designated bay is 70m (77yd) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • There is not a designated drop off point.

  • The designated bays are mostly on level 3A (Green), and give access to the lifts via an easy ramp.

  • There is a lift for public use.

  • The lift is located leading from the car park to the centre.

  • The floors which are accessible by this lift are G-1-2-3-4-5.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 137cm x 200cm (4ft 6in x 6ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

  • The shopping centre is all on the ground floor only.

  • There is an easy ramp leading from the designated bays to the lift, as shown in photograph 2.

  • This information is for the entrance located on the High Street.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 112cm (3ft 8in) wide.

  • There is also a side entrance into the venue with manual doors (188cm wide) and an easy slope on the pavement leading to the entrance.

  • There is not level access to the service.

  • This venue does play background music.

  • Music is played in the centre.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located from the main entrance, leading to the services.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 135m (148yd) from the main entrance.

  • The accessible toilet is located within the Grays Shopping Centre, at the back of the ground floor, about 15 metres from Wimpy.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from security on 01375 381442.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 83cm (2ft 9in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 81cm (2ft 8in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 120cm (3ft 11in) high.

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is fair.

  • The contrast between the drop down rails and wall is fair.

  • The contrast between the walls and floor is fair.

  • Lighting levels are bright.

  • Standard toilets are available.

  • The female and male toilets are located at the back of the venue.

  • The female and male toilets are 135m (148yd) from the main entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are medium.

  • Baby change facilities are not located within the venue.

  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not normally on duty.