You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital and the Marsden Wing entrance are located on the A308 Fulham Road. The accessible entrance, via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street, which is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site. There are some Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays. The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital. Other routes stop nearby. All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
• By Train View
  • The nearest railway station is London Victoria. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platform and the street. Bus services connect with this station and there is also a taxi rank.
• By Underground View
  • The Nearest Underground Station is South Kensington (District, Circle and Piccadilly lines). There is no step free access from the platform to the street at this station. The station is approximately a 7 minute walk from the hospital. The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the Wallace Wing and Marsden Wing entrances.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the Portering Service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Royal Marsden Macmillan Hotline Service provides specialist advice and support to all Royal Marsden patients, their carers and hospital and community based doctors and nurses caring for Royal Marsden patients. The support is available 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • The Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street and Dudmaston Mews, off Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 500cm.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours Monday to Friday. At weekends there is no maximum length of time. only.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Comments View
  • There are 3 Blue Badge bays on Dovehouse Street and
  • 5 bays in Dudmaston Mews.
  • There are a small number of standard pay and display bays at weekends only in Dudmaston Mews and South Parade.
  • Other parking in the area is restricted to resident permit holders only, Monday to Friday from 8.30 - 18.30.
  • Please check signs for details.

You are on Getting To (Granard House Ward 1). Skip to the next section.

Getting To (Granard House Ward 1)

• Granard House Ward 1 is/are located on the first floor of Granard House.
• Access to Granard House Ward 1 is via the Wallace Wing Entrance.
• Enter via the Wallace Wing entrance, proceed past the reception and follow the steep ramp to the main corridor. Follow the corridor on to Granard House and take the lift up to the first floor. The entrance to Granard House Ward 1 is straight ahead.
• There is ramped/sloped access to Granard House Ward 1.
• Granard House Ward 1 is approximately 2m from the lift.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Accessible Entrance). Skip to the next section.

Outside Access (Wallace Wing Entrance - Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located on Dovehouse Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Comments View
  • Access out of the standard hours is granted by using the intercom.
  • There are also revolving outer doors, 105cm wide which open into the same lobby before the second set of doors.
  • The wheelchairs are usually located in the lobby after the first set of doors.

You are on Other Floors (Granard House). Skip to the next section.

Other Floors (Granard House)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are B, Granard House entrance (street level), G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are Granard House entrance from Dovehouse Street.

You are on Lift (Granard House). Skip to the next section.

Lift (Granard House)

• There is a lift for public use.
• The lift is located next to the Granard House stairs, half a level up from the Granard House entrance on Dovehouse Street.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Granard House entrance or 70m from the Wallace Wing entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3, 4, 5.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The up button is 114cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 100cm.
• The dimensions of the lift are 110cm x 200cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

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• Comments View
  • MB - Added inside lifts photo.

You are on Opening Times. Skip to the next section.

Opening Times

• This ward is open 24 hours.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an private ward.
  • This is a shared ward.
  • There is/are 0 bay(s) available.
  • There is/are 7 side room(s) available.
  • There is/are 7 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 92cm (3ft).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is tiles.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are bright.
• Reception/Nurses' Station View
  • The height of the ward reception desk is 110cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 76cm.
  • There is a hearing assistance system available at the desk.
• Ward Features and Patient Facilities View
  • A hearing assistance system is available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor of the Chelsea Wing.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor of the Chelsea Wing.

You are on Room / Area (Day Room). Skip to the next section.

Room / Area (Day Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Day Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 94cm (3ft 1in).
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are bright.

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• Comments View
  • There is a TV, water dispenser and coffee machine in this room.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Comments View
  • The nearest accessible toilet is located on the ground floor of the Chelsea Wing.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilet is located on the ground floor of the Chelsea Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Main Building link (new tab) - click here.