You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The main hospital entrance to the Royal Victoria Infirmary is located off Queen Victoria Road. The Leazes Wing entrance is located off Richardson Road. If you are using a sat nav to find the hospital please use the postcode NE1 4LP.
  • The Blue Badge parking areas and the multi storey car park are located off Queen Victoria Road.
• By Bus View
  • The nearest bus stop to the Royal Victoria Infirmary main entrance is located on St Thomas Street. Bus services 16, 15, 32 and 50 run from this stop. The nearest bus stop to the Leazes Wing entrance is located on Richardson Road, opposite this entrance.
• By Train View
  • The nearest National Rail station is Newcastle.
• By Underground View
  • The nearest Metro Station is Haymarket.
• Useful Links View
  • This link explains how to find the Royal Victoria Infirmary.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the ground floor Atrium.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 032 0202.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the information point on the first floor.
• No hospital staff receive deaf awareness training.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact main reception.
• There is a Changing Places facility at this hospital which is located on Level 3 in the Victoria Wing.
• Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.
• Additional hospital services link (new tab) - click here.

You are on Hospital Parking (Leazes Wing Entrance). Skip to the next section.

Hospital Parking (Leazes Wing Entrance)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located to the right of the Wing entrance as you face the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 500cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 46m (50yd 11in) from the main Leazes Wing entrance.
• Comments View
  • In order to ensure vehicles are registered for free parking on the day of attendance, Blue Badge holders are required to provide their registration number to reception, by telephone to 0191 2231353 or via email to [email protected]. This applies for each visit to the hospital.

You are on Getting To (Same Day Emergency Care). Skip to the next section.

Getting To (Same Day Emergency Care)

• Same Day Emergency Care is/are located on the level 3 corridor of the Leazes Wing.
• Access to Same Day Emergency Care is via the Leazes Wing entrance.
• When entering the Leazes Wing entrance pass reception and turn right.
  Follow the corridor for approximately 20 metres and the Assessment Suite and Same Day Emergency Care is then located on the right. Patients needs to book in at the Assessment Suite before going into the Same Day Emergency Care.
• There is step free access to Same Day Emergency Care.
• Same Day Emergency Care is approximately 45m from the Leazes Wing entrance.
• There is a/are manual, double door(s) which may be difficult to open between the Leazes Wing entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Leazes Wing Main Entrance). Skip to the next section.

Outside Access (Leazes Wing Main Entrance)

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• Entrance Details View
  • This information is for the entrance located to the left of the Blue Badge parking bays.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Opening Times (Same Day Emergency Care). Skip to the next section.

Opening Times (Same Day Emergency Care)

• Monday 08:30 - 20:00.
• Tuesday 08:30 - 20:00.
• Wednesday 08:30 - 20:00.
• Thursday 08:30 - 20:00.
• Friday 08:30 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Assessment Suite). Skip to the next section.

Entrance (Assessment Suite)

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• Entrance Details View
  • This information is for the entrance located on floor 3 of the Leazes Wing, in the main corridor, on the right.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 125cm .
  • There is not a hand sanitiser.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 168cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.
• Comments View
  • The intercom is located on the wall to the right of the second set of doors.

You are on Department / Service (Same Day Emergency Care). Skip to the next section.

Department / Service (Same Day Emergency Care)

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• Department / Service Access View
  • Same Day Emergency Care is located on level 3 of the Leazes Wing at the Royal Victoria Hospital.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms and accessible toilet facilities for everyone.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.
• Comments View
  • Patients needs to book in at the Assessment Suite before going into the Same Day Emergency Care.
  • The accessible toilet is also used as the standard toilet.

You are on Reception. Skip to the next section.

Reception

• The Same Day Emergency Care is located to the left as you enter the unit entrance.
• The reception area/desk is approximately 2m (2yd 7in) from the Same Day Emergency Care entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is medium height (77cm - 109cm).
• There is not sufficient space to write or sign documents on the desk.
• There is a low section of the desk (76cm or below) available.
• There is sufficient space to write or sign documents on the low section of the desk.
• There is not a clear knee recess beneath the low section of the desk.
• The desk is staffed.
• There is not a bell to attract attention.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the Same Day Emergency Care entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• All chairs have armrests.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultations). Skip to the next section.

Consultation / Treatment Room (Consultations)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

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• Comments View
  • There are 2 consultation rooms and 2 OPAT rooms available.

You are on Consultation / Treatment Room (Assessments). Skip to the next section.

Consultation / Treatment Room (Assessments)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Assessments.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 157cm (5ft 2in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Room / Area (Bays 1 & 2). Skip to the next section.

Room / Area (Bays 1 & 2)

• There is / are 2 room(s) / area(s) available.
• The room / area is approximately 25m from the unit entrance.
• There is step free access to the room / area.
• There is not a/are not door(s) into the room / area.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• The room / area does not have background music playing.
• There is a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Accessible Toilet (Ambulatory Care Corridor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ambulatory Care Corridor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located on the Ambulatory Care rear corridor.
  • This accessible toilet is approximately 25m (27yd 1ft) from the unit entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 137cm x 211cm (4ft 6in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Bay 2 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Bay 2 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located within Ambulatory Care Bay 2.
  • This accessible toilet is approximately 42m (45yd 2ft) from the unit entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 156cm x 294cm (5ft 1in x 9ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilets are located on the level 3 corridor of the Leazes Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Victoria Infirmary Main Entrance link (new tab) - click here.
• Leazes Wing Main Entrance link (new tab) - click here.