Access Guide
Getting To The Hospital
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By Road
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- Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
- There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
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By Bus
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- There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
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By Train
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- The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
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Useful Links
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- National Rail Enquiries.
- To view the web page described above click here (opens in new tab).
- Travelling in Suffolk and East Anglia.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the South Zone.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
- To view the Changing Places Accessibility Guide please click here.
Opening Times
- Monday 08:30 - 16:30.
- Tuesday 08:30 - 16:30.
- Wednesday 08:30 - 16:30.
- Thursday 08:30 - 16:30.
- Friday 08:30 - 16:30.
- Saturday Closed.
- Sunday Closed.
Entrance (Physiotherapy/Hand Therapy Department)
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Entrance Details
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- This information is for the entrance located in the central zone.
- The entrance area/door is clearly signed with the name of the service/department.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 100cm (3ft 3in).
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 88cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp is 125cm.
- The lighting levels at the ramp/slope are low to moderate.
Reception (Physiotherapy/Hand Therapy Department)
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Reception
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- The reception point is located at the end of the main Department corridor on the right.
- The reception point is approximately 20m (21yd 2ft) from the Department entrance.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is obstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played at a low level at reception.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Waiting Room / Area (Therapy Treatment Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 6m from the Physiotherapy Department entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Physio Gym)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Physio Gym.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are permanently held open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is wood.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Central Therapy Clinic)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Central Therapy Clinic.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 75cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Therapy Treatment Area)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Therapy Treatment Area.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 150cm (4ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Changing Places
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Location and Access
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- The facility is located in the Physiotherapy Department.
- The facility is approximately 25m (27yd 1ft) from the Physiotherapy/Out of Hours Entrance.
- There is level access into the facility.
- The facility surveyed is not for the sole use of disabled people.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- You do not need a key for the facility.
- The door opens outwards.
- The door is locked by a lever twist.
- The door has a horizontal grab rail.
- The width of the door is 95cm (3ft 1in).
- The dimensions of the facility are 460cm x 330cm.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 93cm (3ft 1in).
- The transfer space on the left as you face the toilet is 300cm (9ft 10in).
- Drop down rails are provided.
- As you face the toilet the drop down rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there vertical grab rails on both sides .
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a spatula flush.
- There is not a toilet roll holder.
- The toilet has a cistern.
- The toilet seat colour contrast is good.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- There is no seat for the shower.
- There is a vertical grab rail.
- The colour contrast between the vertical shower grab rail(s) and wall is poor.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is good.
- There is not a soap dispenser.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- There is a hand dryer.
- The hand dryer is not at the recommended height of 80cm-100cm.
- There is a towel dispenser.
- The towel dispenser is at the recommended height of 80cm-100cm.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are general domestic waste, sanitary and clinical waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is a coat hook.
- The lighting levels are good.
Accessible Toilet (Right Hand Transfer)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located to the right on entering the Physiotherapy Department.
- This accessible toilet is approximately 3m (3yd 10in) from the Physiotherapy Department entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a locking handle.
- The door is light.
- The width of the accessible toilet door is 78cm (2ft 7in).
- The dimensions of the accessible toilet are 253cm x 173cm (8ft 4in x 5ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 148cm (4ft 10in).
- The lateral transfer space was obstructed at the time of the survey.
- There are dropdown rails on both sides of the toilet.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste and clinical waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are not available.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 118cm (3ft 10in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 101cm (3ft 4in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 115cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right on entering the Physiotherapy Department.
- The shared toilet(s) is/are approximately 2m (2yd 7in) from the Physiotherapy Department entrance.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the standard toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Central Zone link (new tab) - click here.
- Hospital Parking link (new tab) - click here.