You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Ipswich Hospital is located to the east of Ipswich town centre. It is within easy access of the A12 and A14. Access to the hospital is from Heath Road (A1198).
  • There are many onsite car parks at the front of the site and parking is free for Blue Badge holders.
• By Bus View
  • There are regular buses that serve the hospital. There are bus stops in both directions on Heath Road, within 150m of the hospital site.
• By Train View
  • The nearest train station to the hospital is Derby Road which is approximately 2.4 km away.
• Useful Links View
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • Travelling in Suffolk and East Anglia.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the South Zone.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the hospital.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
• To view the Changing Places Accessibility Guide please click here.

You are on Hospital Parking (North Zone Entrance - Blue Badge Parking). Skip to the next section.

Hospital Parking (North Zone Entrance - Blue Badge Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located outside the North Zone Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 500cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in the car park, just outside the North Zone Entrance`.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the side of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the North Zone Entrance.

You are on Opening Times (Diabetic Foot Clinic). Skip to the next section.

Opening Times (Diabetic Foot Clinic)

• Monday 08:30 - 16:00.
• Tuesday 08:30 - 16:00.
• Wednesday 08:30 - 13:00.
• Thursday 08:30 - 16:00.
• Friday 08:30 - 13:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Diabetes Foot Clinic). Skip to the next section.

Outside Access (Diabetes Foot Clinic)

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• Entrance Details View
  • This information is for the entrance located in the North Entrance car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the Diabetic Foot Clinic entrance.
  • The ramp/slope gradient is steep.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 128cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located directly in front of the Diabetic Foot Clinic entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the Diabetic Foot Clinic entrance.
  • The reception point is approximately 8m (8yd 2ft) from the Diabetic Foot Clinic entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Inside Access (Diabetic Foot Clinic). Skip to the next section.

Inside Access (Diabetic Foot Clinic)

• There is level access once inside.
• This venue does play background music.
• Music is played at a low level in the reception waiting area.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinical Area). Skip to the next section.

Consultation / Treatment Room (Clinical Area)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinical Area.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located in the corridor to the left of the Diabetic Foot Clinic entrance.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Diabetic Foot Clinic entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is easy to open.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 292cm x 182cm (9ft 7in x 5ft 12in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are clinical waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 131cm (4ft 4in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Comments View
  • There is a ceiling tracking hoist powered overhead, it covers the toilet area.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Central Zone link (new tab) - click here.
• Hospital Parking link (new tab) - click here.