Alban Arena

Civic Centre, St. Albans, Hertfordshire AL1 3LD

01727 844 488

alban.arena@1life.co.uk

www.alban-arena.co.uk

Guide Last Updated: 05/10/2016

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Access Guide

  • The venue is situated within the centre of the town or city.

  • This venue is situated in St. Albans.

  • The venue is situated on a road which has a steep gradient.

  • The nearest mainline station is St. Albans City Station.

  • Monday 10:30 - 18:00.

  • Tuesday 10:30 - 18:00.

  • Wednesday 10:30 - 18:00.

  • Thursday 10:30 - 18:00.

  • Friday 10:30 - 18:00.

  • Saturday 10:30 - 18:00.

  • Sunday Closed.

  • The venue does not have its own car park.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 143cm (4ft 8in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The door opening is 143cm (4ft 8in) wide.

  • The automatic doors are push pad operated.

  • The reception desk is 6m (19ft 8in) from the front entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is infrared.

  • Staff are trained to use the system.

  • Lighting levels are low.

  • Although there is level access into the arena, after this there are 5 steps which are 14 cm deep with handrails on both sides or a ramped approach to the left hand side of the steps. The ramp is 200 cm wide and of a moderate gradient.

  • Once inside, there is level access to the service.

  • Food is not available from the bar.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks can be brought to the table.

  • No chairs are permanently fixed.

  • There are no tables.

  • Waiter/waitress service is not generally available however it can be requested.

  • There are designated spaces for wheelchair users.

  • Wheelchairs are left with the patron.

  • Companions sit next to the wheelchair user, by prior arrangement.

  • This venue does not provide audio described performances.

  • There is a hearing assistance system.

  • The hearing system is infrared.

  • Staff are trained to use the hearing system.

  • A deposit is required for the sound enhancement system.

  • There is not a wheelchair to borrow.

  • Concessions are available.

  • Assistance dogs are allowed in the auditorium.

  • The adapted toilet is 12m from the foyer.

  • The adapted toilet is 30m from the auditorium.

  • The designated seating for wheelchair users is in the centre of the auditorium at the rear of the front stalls.

  • There is a £5 returnable deposit for the hearing system.

  • The floors which are accessible by stairs are LG-G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

  • The services on the floors which are not accessible are the standard toilets on the lower ground floor and the balcony and the second bar on the first floor.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • The accessible toilet is 18m (20yd) from the accessible entrance.

  • The accessible toilet is located in the main foyer, opposite the bar.

  • This is not a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from reception or the ticket office.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The dimensions of the accessible toilet are 200cm x 158cm (6ft 7in x 5ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 73cm (2ft 5in).

  • The tap type is lever.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 42cm (1ft 5in).

  • There is a toilet roll holder.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the walls and floor is fair.

  • Wall mounted and drop down rails are available.

  • There are baby changing facilities in the adapted toilet.

  • .

  • Standard toilets are available.

  • The female toilets are located on the LG floor off the foyer to the left.

  • The female toilets are 50m (55yd) from the accessible entrance.

  • Inside the venue, there is not level access to the female toilet.

  • Lighting levels are bright.

  • The male toilets are located on the LG floor off the foyer to the right.

  • The male toilets are 50m (55yd) from the accessible entrance.

  • Inside the venue, there is not level access to the male toilet.

  • Lighting levels are bright.

  • Baby change facilities are not located within the venue.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.

  • Audio details are also available on request.

  • It is up to the production company to arrange a signer, but a signer is available at some performances if showing for more than one day i.e. pantomimes. Please contact the box office for details on 01727 844488. Staff are trained to take TypeTalk calls.