Solihull Shopmobility Touchwood

Car Park Orange Zone, Touchwood Shopping Centre, Solihull, West Midlands B91 3GS

0121 709 6980

shopmobility@touchwoodsolihull.co.uk

www.solihull.gov.uk/about/shopmobility

Guide Last Updated: 17/11/2016

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Access Guide

  • Monday 09:30 - 17:00.

  • Tuesday 09:30 - 17:00.

  • Wednesday 09:30 - 17:00.

  • Thursday 09:30 - 19:00.

  • Friday 09:30 - 17:00.

  • Saturday 09:30 - 17:00.

  • Sunday 11:00 - 17:00.

  • The venue is located within Touchwood Shopping Centre.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Solihull.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located below the shopping centre.

  • The car park type is underground.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).

  • The nearest designated bay is 15m (16yd 1ft) from the orange zone car park entrance.

  • The furthest designated bay is 42m (45yd 2ft) from the orange zone car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 205cm (6ft 9in).

  • There are additional bays outside the entrance leading into John Lewis located within the touchwood car park, as shown in pictures 3 and 4.

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  • This information is for the entrance located in the car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 163cm (5ft 4in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are double width.

  • The door opening is 150cm (4ft 11in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp does have handrails.

  • The handrails are on both sides.

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  • The desk is 5m (5yd 1ft) from the entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low (76cm or lower).

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • There is level access to the service.

  • This venue does not play background music/noise.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • Route maps are available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are available.

  • Powered scooters are available.

  • Equipment does have to be booked in advance.

  • There is not a hire charge.

  • Escorts are not normally available to assist around town / city.

  • Trained escorts are not available for people with a visual impairment.

  • Trained escorts are not available for people with a hearing impairment.

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  • The facility is located on the orange zone car park level beyond the entrance and to the right.

  • The facility is 25m (27yd 1ft) from the orange zone car park entrance.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is a radar key.

  • The key can be obtained from the information desk on Crescent Walk.

  • The door opens outwards.

  • The width of the door is 101cm (3ft 4in).

  • The dimensions of the facility are 216cm x 614cm (7ft 1in x 20ft 2in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is wall mounted.

  • The length of the bench is 190cm (6ft 3in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 230cm (7ft 7in).

  • The transfer space on the right as you face the toilet is 306cm (10ft).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of wash basin is adjustable.

  • Wall mounted hand rails are available at the wash basin.

  • As you face the wash basin, rails are available on both sides.

  • Disposal facilities are available.

  • A privacy screen is available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

  • It is not a push button style alarm.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 16m (17yd 1ft) from the Orange Zone of Car Park - Jubilee Walk - Food Hall Lift.

  • This accessible toilet is located on the orange zone car park level beyond the entrance and to the right.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the information desk on Crescent Arcade.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 82cm (2ft 8in).

  • The door is light.

  • The dimensions of the accessible toilet are 188cm x 240cm (6ft 2in x 7ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 174cm (5ft 9in).

  • There is no dropdown rail.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is no signage on or near the toilet door.

  • This accessible toilet is 30m (32yd 2ft) from the orange zone car park entrance.

  • This accessible toilet is located within the Jubilee Walk standard toilets.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 164cm x 190cm (5ft 5in x 6ft 3in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 94cm (3ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are not available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • The information provided is for the mens accessible toilet cubicle.

  • There is a similar one within the female standard toilet.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.

  • The female toilet(s) is/are approximately 23m (25yd 6in) from the orange zone car park entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are medium.

  • The male toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.

  • The male toilet(s) is/are approximately 21m (22yd 2ft) from the orange zone car park entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are medium.

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  • The room is located next to the accessible toilet on Jubilee Walk on the orange zone car park level.

  • The room contains 3 baby changing tables that are all 92cm high.

  • The room also contains 2 cubicles that can be used for breast feeding.

  • The door in to the room is 82cm wide and opens both ways.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not generally on duty.