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Silverburn Shopping Centre - Centre Management

Barrhead Road, Pollok, Glasgow, G53 6AG

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Access Guide

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Getting Here

  • By Road View
    • Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
      For Sat Nav users please use postcode; G53 6EW.
    • There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Stagecoach Routes include: X17
      The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
      The X8 is an express bus that is available from Buchanan Bus Station and Union Street.
      McGills Bus Services include; Number 3 Bus and Number 6 Bus.
  • By Train View

Getting Help and Assistance

  • For the map of the Shopping Centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Off the toilet area near the Level 0 car park entrance, between Marks & Spencer and Claire's.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters, mobile hoists, wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact Shopmobility.
  • Staff receive Disability Awareness and Equality training.
  • Staff receive Dementia Awareness training.
  • Staff do not receive Deaf Awareness training.

Centre Management

  • Centre Management is located between Debenhams and Kiddie Boutique.
  • There is clear signage leading to the Centre Management entrance.

Entrance (Centre Management)

  • This information is for the entrance located Next to Kiddie Boutique.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Centre Management'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 120cm (3ft 11in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 160cm.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located to the right as you enter.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 4m (4yd 1ft) from the Centre Management entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Reception

  • The reception point is located ahead as you enter.
  • The reception point is approximately 5m (5yd 1ft) from the lift.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 75cm .
  • There is sufficient space to write or sign documents on the counter.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is carpet.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; sofas and armchairs.
  • There is sufficient space for a wheelchair user to use the waiting area.

Room(s) (Meeting Rooms)

  • The room surveyed was The Garden.
  • The Garden is located to the left as you enter.
  • There is not wayfinding signage for the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The 85cm wide door opens away from you (push).
  • The door has a closer and maybe difficult for some to open.
  • The height of the speaker's desk/table is 112cm.
  • The speaker's desk/table is not height adjustable.
  • The lectern is not height adjustable.
  • There is a hearing assistance system for the room(s) available on request.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 69cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is fair.
  • The lighting levels are good.
  • The Garden is joined by partition to The Crescent which is similar with a larger central table, as shown in photographs 5 to 8. The Lane is located opposite these rooms, as shown in photographs 9 to 12, and a smaller room The Square is located behind reception, as shown in photographs 13 to 16.

Accessible Toilet(s) (Centre Management)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the right as you face the reception desk.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is not a mirror.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 66cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (Centre Management)

  • Standard toilet facilities are available.
  • The female and male toilets are located to the right as you face the reception desk.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

Silverburn Shopping Centre