You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
    For Sat Nav users please use postcode; G53 6EW.
  • There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
  • Stagecoach Routes include: X17
    The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
    The X8 is an express bus that is available from Buchanan Bus Station and Union Street.
    McGills Bus Services include; Number 3 Bus and Number 6 Bus.
• By Train View
  • The nearest Railway Station is Kennishead.
  • For more information on National Rail Services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the map of the Shopping Centre please click here (new tab).
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Off the toilet area near the Level 0 car park entrance, between Marks & Spencer and Claire's.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobility scooters, mobile hoists, wheelchairs and motorised wheelchairs.
• To obtain mobility aids please contact Shopmobility.
• Staff receive Disability Awareness and Equality training.
• Staff receive Dementia Awareness training.
• Staff do not receive Deaf Awareness training.

You are on Related Access Guides (Parking). Skip to the next section.

Related Access Guides (Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• There are four car parks located around Silverburn Shopping Centre, for more information please click the links below:.
• Multi-Storey Car Park link (new tab) - click here
• Red Car Park link (new tab) - click here
• Yellow Car Park link (new tab) - click here
• Green Car Park link (new tab) - click here
• Bus Station and Taxi Rank link (new tab) - click here

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 22:00.
• Tuesday 08:00 - 22:00.
• Wednesday 08:00 - 22:00.
• Thursday 08:00 - 22:00.
• Friday 08:00 - 22:00.
• Saturday 08:00 - 22:00.
• Sunday 09:00 - 21:00.

You are on Outside Access (Red Car Park Entrance - Greggs). Skip to the next section.

Outside Access (Red Car Park Entrance - Greggs)

• This information is for the entrance located next to the Red Car Park, to the right of Greggs.
• This entrance gives access to the shopping centre, near Marks and Spencer.
• The entrance area/door is clearly signed.
• This entrance sign says 'SILVERBURN'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 85cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 165cm.

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• Comments View
  • There are also two sets of revolving doors located at this entrance.
  • The width of the revolving door is 225cm.
    
  • There is a push button to slow the revolving doors, the height of the button is 105cm.

You are on Outside Access (Red Car Park Entrance). Skip to the next section.

Outside Access (Red Car Park Entrance)

• This information is for the entrance located next to the Red Car Park.
• This entrance gives access to the shopping centre.
• The entrance area/door is clearly signed.
• This entrance sign says 'SILVERBURN'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 85cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 165cm.

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• Comments View
  • There are also two sets of revolving doors located at this entrance.
  • The width of the revolving door is 225cm.
  • There is a push button to slow the revolving doors, the height of the button is 105cm.

You are on Outside Access (Tesco Car Park Entrance). Skip to the next section.

Outside Access (Tesco Car Park Entrance)

• This information is for the entrance located next to Tesco Car Park.
• This entrance gives access to the shopping centre, near the Winter Garden Dining.
• The entrance area/door is clearly signed.
• This entrance sign says 'SILVERBURN'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 85cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 165cm.

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• Comments View
  • There are also two sets of revolving doors located at this entrance.
  • The width of the revolving door is 225cm.
  • There is a push button to slow the revolving doors, the height of the button is 105cm.

You are on Outside Access (Multi-Storey Car Park - Level 0 Entrance). Skip to the next section.

Outside Access (Multi-Storey Car Park - Level 0 Entrance)

• This information is for the entrance located ahead as you exit Level 0 of the Multi-Storey Car Park.
• This entrance gives access to the shopping centre, near Marks and Spencer.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome to SILVERBURN, Level 0'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 145cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 145cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 140cm.

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• Entrance View
  • The height of the bollard(s) is 105cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

You are on Other Floors (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4). Skip to the next section.

Other Floors (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

• Stairs can be used to access other floors.
• The stairs are located ahead as you exit the Multi-Storey Car Park.
• The floors which are accessible by stairs are the shopping centre level and parking levels 2, 3 and 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

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• Comments View
  • There are more stairs located further along the shopping centre concourse, as shown in photographs 9 to 12.

You are on Lift (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4). Skip to the next section.

Lift (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

• There is a lift for public use.
• The lift is located ahead as you exit the Multi-Storey Car Park.
• The lift is clearly visible from the entrance.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are the shopping centre level and parking levels 2, 3 and 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 210cm (5ft 3in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are also three similar lifts located further along the shopping centre concourse.

You are on Guest Services Counter (Customer Information Desk). Skip to the next section.

Guest Services Counter (Customer Information Desk)

• The counter is located on the shopping centre concourse.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 110cm .
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 74cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is not a digital wayfinding touchscreen at the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• There is a touch screen.
• There is not a waiting area close to the counter.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are available.
• The digital wayfinders have touchscreens which are 105cm to 165cm from the floor.
• Information screens are provided to aid wayfinding.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• Wall mounted signs are provided to aid wayfinding.
• The type of flooring in this area is marble tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; sofas, armchairs and wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• Background music is played throughout the shopping centre.
• There is a children's play area which is located towards Marks and Spencer.
• There is step free access in this area.

You are on External Area(s). Skip to the next section.

External Area(s)

• Digital wayfinders N/A available.
• No wayfinding signage is provided in this area.
• This external area is not covered.
• The type of flooring in this area is stone/concrete paving.
• The following types of seating can be found in this area; stone seating.
• There is good colour contrast between the walls and floor in all areas.
• Background music is not played in this area.
• There is step free access in this area.

You are on Room(s) (Quiet Room - Marks and Spencer and Claire's). Skip to the next section.

Room(s) (Quiet Room - Marks and Spencer and Claire's)

• The room surveyed was the Quiet Room.
• Quiet Room is located between Marks and Spencer and Claire's, to the left from the Level 0 Car Park entrance.
• There is wayfinding signage for the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The 87cm wide door opens away from you.
• The door has a closer and maybe difficult for some to open.
• There is a hearing assistance system for the room(s) available on request.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 71cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is fair.
• The lighting levels are low to moderate.
• The sink is 90cm high.

You are on Room(s) (Multi-Faith Room - Marks and Spencer and Claire's). Skip to the next section.

Room(s) (Multi-Faith Room - Marks and Spencer and Claire's)

• The room surveyed was the Multi-Faith Room.
• Multi-Faith Room is located between Marks and Spencer and Claire's, or to the left from the Level 0 Car Park entrance.
• There is wayfinding signage for the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door opens away from you, it is 87cm wide. There are further 87cm wide double sliding doors for the prayer area. There are 70cm wide swing gates to the Wudu ablution area.
• The door has a closer and maybe difficult for some to open.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is fair.
• The lighting levels are good.

You are on Changing Places (Next to Kiddie Boutique - Transfer Both Sides). Skip to the next section.

Changing Places (Next to Kiddie Boutique - Transfer Both Sides)

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• Location and Access View
  • The facility is located next to the Kiddie Boutique.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the nearby information desk or cleaning staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 397cm x 296cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 70cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 77cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 188cm (6ft 2in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 92cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 81cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • The height of the coat hook is 137cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Marks and Spencer and Claire's - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Marks and Spencer and Claire's - Right Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located between Marks and Spencer and Claire's.
• This accessible toilet is approximately 15m (16yd 1ft) from the level 0 car park entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is not required for the accessible toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
• The contrast between the external door and wall is good.
• The door opens by sliding (Bi-Fold).
• The door may be difficult to open.
• The door is locked by a lever twist.
• The width of the accessible toilet opening is 116cm.
• The contrast between the internal door and wall is good.
• The door does not have a horizontal grab rail.
• The dimensions of the accessible toilet are 170cm x 225cm (5ft 7in x 7ft 5in).
• The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 104cm (3ft 5in).
• The transfer space is obstructed by a waste disposal bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a sensor flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is good.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary, general waste (with no lid) and pedal bin disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 113cm and 172cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• The toilet seat colour contrast is poor.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 93cm (3ft 1in).
• The contrast between the toilet roll holder and the wall is good.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 73cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
• The wash basin tap type is sensor.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 102cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 110cm (3ft 7in).
• The contrast between the hand dryer and the wall is good.

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• Comments View
  • There is a similar accessible toilet next to this offering transfer space on the left, as shown in photographs 9 to 14.
  • Beyond it there is a further accessible toilet identical to this, as shown in photographs 15 and 16.

You are on Accessible Toilet(s) (Next to Kiddie Boutique - Accessible Baby Change - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Next to Kiddie Boutique - Accessible Baby Change - Right Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located Next to Kiddie Boutique, adjacent to the Centre Management entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is not required for the accessible toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
• The contrast between the external door and wall is good.
• The door opens inwards.
• The door may be difficult to open.
• The door is locked by a twist lock.
• The width of the accessible toilet opening is 86cm.
• The contrast between the internal door and wall is good.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is fair.
• The dimensions of the accessible toilet are 232cm x 264cm (7ft 7in x 8ft 8in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 156cm (5ft 1in).
• The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is good.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and pedal bin disposal units.
• There is not a/are not coat hook(s).
• The height of the coat hook is 137cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• The toilet seat colour contrast is poor.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 88cm (2ft 11in).
• The contrast between the toilet roll holder and the wall is good.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 72cm (2ft 4in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 95cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 86cm (2ft 10in).
• The contrast between the hand dryer and the wall is good.
• Baby changing facilities are located within the accessible toilet.
• There is a fixed baby change table available.
• The height of the baby change table is 88cm.

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• Comments View
  • There is a further sink beside the baby changing unit.
  • The further sink is at a height of 77cm and is sensor operated.

You are on Standard Toilet(s) (Marks and Spencer and Claire's). Skip to the next section.

Standard Toilet(s) (Marks and Spencer and Claire's)

• Standard toilet facilities are available.
• The female and male toilets are located between Marks and Spencer and Claire's.
• There is step-free access into the toilet(s).
• The colour contrast between the external toilet door(s) and wall(s) is good.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is not available.
• The wash basin(s) tap type is sensor.
• Lighting levels are good.

You are on Standard Toilet(s) (Next to Kiddie Boutique). Skip to the next section.

Standard Toilet(s) (Next to Kiddie Boutique)

• Standard toilet facilities are available.
• The female and male toilets are located Next to Kiddie Boutique.
• There is step-free access into the toilet(s).
• The colour contrast between the external toilet door(s) and wall(s) is good.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There are horizontal wall mounted rails available on both sides of the toilet.
• There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
• The height of the wash basin(s) is 85cm.
• The height of the lowered wash basin is 65cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are good.

You are on Family Room(s) (Marks and Spencer and Claire's). Skip to the next section.

Family Room(s) (Marks and Spencer and Claire's)

• Family Room is located between Marks and Spencer and Claire's.
• There is wayfinding signage for the room(s).
• The colour contrast between the external door and wall is fair.
• The colour contrast between the internal door and wall is fair.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are push pad activated.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The following types of seating are available in the Family Room; armchairs.
• The height of the counter is 81cm.
• There is a microwave on the counter at a height of 113-128cm.
• The type of flooring in this family room is wood, laminate and artificial grass.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is good.
• The lighting levels are bright.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 95cm.